The Hertz Corporation Omdömen 

I am writing to express my deep disappointment and concern regarding my recent experience with Hertz247. Unfortunately, I found the rental process to be misleading and unsatisfactory.

When booking a van, the rental page indicated a daily price along with a specified mileage range of 311 miles. However, I later discovered that this information was not accurately represented, as I was charged per mile beyond a certain limit without prior clarity. While there was a mention of a mileage charge, it was misleading to assume that the stated range would cover the usage without additional costs.

Furthermore, the condition of the van I received was unacceptable. It was not only infested with insects but also had a strong odor, making it feel as though it had been occupied by someone living in poor conditions. Additionally, the van had visible dents and loose parts, raising further concerns about its overall safety and cleanliness.

Given this experience, I strongly advise others to reconsider their decision to use Hertz247 for their rental needs. I had hoped for a more professional standard but was sorely disappointed.

Shocking. Vehicle all smashed and missing wing mirror so not road legal.

I do love how easy it is to hire one of these vans. The one I hired was from a B&Q location.

I have only given two stars because of the condition of the van. I had to totally clean the inside before I could use it. There was spiders and spiders webs inside the cab everywhere which looked like years old !! There was empty coke bottles in the cab and the back of the van had been used by builders or someone and was really in no fit state to use for furniture removals. The engine management light was on and the side sliding door could not be opened but was part open and the door open warning light was lit on the dash. If I really needed to use the side door, this van was useless. On the outside it has the usual dents and dings, but I do like how the app insists that you take photos of all sides of the vehicle before and after hire (but not the roof of the vehicle, which would be difficult anyway). I did not like the fact that I had to accept their T&C's before I could unlock the van, especially since I found issues inside after unlocking. I did like the fact that it had front and rear parking sensors with reverse camera. It's a shame that on the first hire using 24/7 I had these issues, but I would use this method again and hopefully will give more stars. Cost wise, it was very reasonable compared to other van hire companies. They just need to have someone periodically inspecting and cleaning the vans, because the issues I had would have put some people off from driving it !!

Rented a van for one hour, took nearly an hour of phone calls to get in the van, never again ! Went to local rental service for next van and it was so simple.
Randomly a few months later hertz debited my card for five pounds annual fee.. joke.. never use them!

Still making me angry a whole month after use.
Started with issues with downloading the app - kept kicking me out and resetting. Once that was resolved, I got to booking a suitable van without too much trouble.
on the day, I was sent the registration of the van and confirmation of the booking.
I arrived at B&Q ahead of schedule and was unable to get into the van. I followed all of the instructions, took multiple pictures of myself and the van (as prompted by the app) but when selecting to 'open vehicle' nothing happend.
Over 50 minutes on the phone to a not very helpful rep, I missed my slot for collecting the furniture I was picking up before they allocated me a different van.
This van had been involved in an RTC, was scraped all down the side and had a missing mirror but ''its ok maam, we wont charge you any extra''
I headed off for what I needed and returned the van WITHIN the hour but was charged for 3 hours due to my booking starting the minute I arrived and initiated the checks on the original one.

EVENTUALLY, got a credit back on the invoice but not before much arguing and proving that I didn't get the original booking.

two weeks later, I needed another van.

the morning of the booking, I was sent the same registration as I had previosuly and I instantly knew this booking would be no easier.
Arrived at B&Q and the van from 2 weeks ago hadn't moved an inch because no one had been able to get into it - not even the company override would work.
Another awful call to customer service who never believe you when you tell them there is a problem, another 50 minutes trying to get me a vehicle and another overcharged invoice.

now I can't cancel my subscription that they force you to take because the option to cancel that they are legally obliged to provide isn't anywhere on their app.
three ignored emails later and I'm not producing a case for the BVRLA - Please avoid this company, they are atrocious/

If I could give 0 stars I would. They’re withholding the £1200 for a smashed mirror which has been FIXED. Accident report seen MAY 25TH and as of today SEPT 17th they’ve not returned it. I’ve seen it with my eyes that the van was fixed yet every time I ring they “haven’t heard anything from fleet operations sorry” last time I rang today they blew me off, no line managers ever available to speak to. I was upset and he just told me to pull myself together which is disgusting. It’s just illegal at this point, i wouldn’t use this service if I was dying and they had the cure.

used hertz to move furniture, and it was the only company which would allow me to hire a van due to age. All was booked and fine, the app seemed to work well with no problems there and the price was decent to be fair. However got in, no fuel card. The rest of the van was fine and the booking was without faults until the end where at the end of my booking, I arrived back at the drop off spot 15 minutes early, and the gates were locked to the car park (B&Q). I called the help line, fortunately I got hold of them before they closed their lines at 10PM, Booking ended at 10:15PM. They said there was nothing which I can do regarding the gate as they had no pin for the padlock on the gate. The only thing the operator said I could do was take the van all the way back home, keep it there for the night and return it the following morning. He said the extra mileage and time would not get charged. I did what he said and drove it back and managed to find parking! and first thing in the morning got up and returned it. I called them to intiate the locking and the forced end of booking due to it being past the end of the actual booking. The operator sent the invoice whilst I was on the phone in the car park, itching to get to work as it was a slim return window! Turns out I had got charged for the extra mileage. I emailed multiple times to try get this resolved and also request some form of compensation for the troubles I had to go through to return the van the following morning but all I have had was an email saying here is a refund for the mileage we charged you extra for and "Apologies again the problem with the gates". Literally that is all. Rubbish service, clearly do not care about customer service

Months ago I spent about 2hrs trying to rent a Hertz247 van at IKEA Glasgow. The whole process was a nightmare...hence the 2hrs...eventually it seemed to work, only to be sent a message telling me the booking had been cancelled (no explanation) but not to worry I wouldn't be charged...imagine my surprised when I was fully charged. Many, many, many emails later (all phonecalls went unanswered) noone seems to know anything. The latest email says my Hertz247 account has been closed and apparently that's that. Bunch of thieves.

I was given an hour to try and access to this van it took ages to do it and the customer service number wasn’t working so now my 1hr is up. I am very disappointed in you guys. Not everyone knows how to get into this kinda van. Just guve the normal ones. Poor customer service

Van booked and confirmed for 5th Aug.
Day before recieved an email cancelling the booking with no explanation.

Called customer service to be told no van available so cancelled. Explained I need a van as my son was moving house, no help whatsoever!!!!!

Echo every other review, do not use. Van was booked, everything seemed fine leading up to it with a booking confirmation email, went to collect and couldn't access it. Phone call to customer service who told me my application for an account was not approved (was never informed) and therefore booking was not valid (despite confirmation email). They cancelled my booking on the spot and said there is nothing they can do.

DO NOT USE THEM! Absolutely awful! Arranged to collect van from B&Q but no van there when we went to pick up. Spent 45 minutes wandering around the car park looking for a van and on hold to their 24/7 "customer helpline". Have since emailed numerous times but no reply. Complete waste of time!

Awful. They take your money and then don’t answer the phone. SCAM.

The new app doesn’t work. At the start of the rental the app asks the renter to wink at the screen before verification is completed. I stood winking at the app for 20 minutes, called the help line which took 10 minutes to get answered and they manually started the rental. At the end if the rental, less than an hour after I picked the van up, the close rental process asks for a further vehicle inspection but as soon as you start the inspection the app closes. Clearly the app has been released too early. This is a technology based rental company using technology which doesn’t work.

This has got to be the worst company I’ve ever dealt with. Initially I had to chase for weeks to get a refund for fuel I’d had to put into the vehicle. After I’d had no response in 2 weeks I called and after holding for over 30 minutes got the matter resolved. Then after my hire was fully settled, a month later they helped themselves to a further 30 pounds from my bank account! To date they have then refunded 15 pounds for the fuel which was already sorted out! They are terrible. I’m still 15 pounds out of pocket and whilst it’s not a lot, it’s the principle of a corporate this size not giving a flying **** about their clients! I’ve also wasted over an hour on the phone waiting to speak to them. Do yourself a favour and avoid!

Stranded in van as app is unreliable preventing immobiliser from being turned off. 45 minutes delay which they charged me for despite agreeing to credit me.
Sent multiple emails as they won't discuss complaints, refusing to respond.
DO NOT USE HERTZ!!!

I've had the misfortune to use Hertz twice. The first time in November 2023, the van was filthy. Literally every surface covered in mud, including the seats. Not ideal for travelling to a gig at a ticketed venue.

They refused to let me use an alternative van (even though there was one there) or cover the cost of getting it valeted. All I got (eventually) was an £18 credit against a future booking.

Fast forward to a couple of weeks ago. Booked on the website - the £18 credit didn't appear. My new booking wasn't, and still isn't, displayed on the website or the app. Phoned Hertz who told me about their new app. The new app displays the new booking but not the old. This is because the new app is live but they've not migrated their customer data yet...

I'm then told (incorrectly) that the credit will be applied when I get my invoice. In subsequent calls I managed to negotiate it as a direct refund with the one decent person I spoke to.

I later noticed I've been charged an extra £5. Phoned to challenge that and it's the annual membership charge - even though I'd paid that only 5 months previously. They couldn't refund it without cancelling the booking so I was told to email them after I'd finished with the van.

They have a system where they charge you mileage but there's a Shell fuel card for up to £50. On returning the van the Shell garage near the drop-off point was closed off and I didn't have time to get to another one. Filled up at BP leaving the van with significantly more fuel than was in it when I picked it up.

When I got the invoice, the mileage charge was on there meaning I'd double-paid for the fuel. Emailed as instructed about the membership fee plus the fuel cost and haven't heard back over two weeks later.

The amount of time I've spent on the phone to them is rivalling the amount of time I've spent driving their vans.

Wanted to booked a van from my local B&Q, never used them before so it said make the booking online then create an account which I did a few days ago, I uploaded my licence etc.

The day before my booking my account still hadn’t been verified & my booking wasn’t showing on my account even though I had an email with my booking details. I tried ringing them yesterday a couple of times and music for over 30 minutes each time then tried the online chat and actually spoke to someone and she said they don’t have access to the 24/7 systems so she can’t help, she told me to ring and I explained I’ve been trying, I tried again over 30 minutes and again no joy. Then today on the morning of my booking my account still hadn’t been authorised so I tried ringing again and again no answer. It seems impossible to speak to someone. I thought the point of these vans at B&Q & IKEA etc are supposed to be for folk to rent at short notice. The whole system they have is not fit for purpose. If I was there CEO I would be doing my nut, there loosing customers. Ohh and my bank account has £150 ring fenced. I hope that is released back in my account and I better not be charged for the booking as it will be impossible to sort as you simply can’t talk to anyone.

AVOID AT ALL COST, my plans to help my daughter move house have been ruined.

Booked a van to collect from a local B&Q. Got it home, loaded it up and then discovered a flat tyre! Contacted the helpline and was told that the AA would bring a spare wheel and change it. Two hours later and the AA finally called to say that they were going to recover the (full) van back to B&Q!

Took matters into my own hands. Pumped up the flat, took it to a local garage and got the puncture fixed.

Hertz promised to pay me back for the puncture repair and refund the time that I couldn’t use the van.

Since then they’ve ignored emails and phone calls.

So the van was rubbish, the service on the day was rubbish and the service since then is rubbish.

They are just rubbish!!!!!

I am extremely disappointed and appalled by Hertz 24/7 Van Hire's hourly van rental service. I hired a van through the app to collect at the local B&Q in Doncaster. After purchasing large, non-refundable items from B&Q, I went to pick up the van, but the registration number provided in the app did not match any of the two vans parked there.

I called customer service three times. The first time, I waited on hold for 29 minutes before giving up. The second time, I gave up after waiting for 15 minutes. The third time, someone answered after a 20-minute wait, but they had no idea how the error occurred and were not knowledgeable about how the service worked. They simply told me to try again the next day and to call back if the problem persisted.

I cancelled the booking in time, but when I tried again the next day, the same registration number mismatch problem occurred. I cancelled the booking again and didn't bother contacting their appalling, unfit customer service.

In the end, I had to ask a friend to bring their van to help. I will never use Hertz again.