Hertz Omdömen 

Very questionable practise of charging for fuel whether its used or not. I filled my tank 20k from Durban airport where I dropped off car. When I got home I found I had been charged for a full tank of 70 litres. The most I could have used was 2-3 litres. Has certainly put me off using them again. So much for relying on a big brand.

The car was covered with pre-existing scratches. I reported this to the Hertz team. When I returned I was greeted by a different member of staff who charged me for a scatch. Very annoyed. They stole A$300 from me.

ATTN : HERTZ SOUTH AFRICA MANAGEMENT :

Order #ZA369066590 :

The rental was done through the broker (economybookings.com) :

1. The rental was done covering the chosen options :
C-Class, Road assistance & insurance 'full coverage' ;
2. Post rental discovery :
A 'Super Waiver' was included in the rental contract however was
never discussed by the Hertz Clerk with me :
! The only we discussed was a reimbursable sum to be blocked at my
account (to be returned back to me upon car return).

When the mistake was discovered by me, the claim was raised
immediately based on :
1. Fact that I was never asking the 'Super Waiver' (no needs) ;
2. I had 2 cards with me with a sufficient founds to cover the required
deposit : the evidences were provided Hertz.

Overall situation seems :
1/ Embarrassing :
It has been taking for me more that 3 months to clarify the situation.
2/ I have a strong feeling that I was 'cheated' due to negligence :
Upon arrival a voucher was provided by me to Hertz Clerk ;
The fact that the Hertz employee never discussed with me any
additional options : saying 'that all is ok you can sign there and there'
the option was included -> still questionable 'why'?

The result is that I paid almost +50% of the rental price of the car.

I am very disappointed with this situation & I have no moral rights to recommend HERTZ SOUTH AFRICA as a professional provider to whom it may be concerned.

Hertz zieht die Kaution von 14650 Rand während der laufenden Mietzeit ohne jeden Grund von Kreditkartenkonto ein.
Auf Anfrage wird nicht geantwortet.
Anruf, angeblich System abgestürzt, Rückmail kommt nie an.

Nach der Rückgabe darf man bis zu 21 Tage auf eine Abrechnung warten und hoffen das der Wechselkurs bei dieser Summe nicht gegen einen läuft.

Übrigens First und Europcar überhaupt keine Problem in SA. Also vermeidet Hertz.

Service was perfect, particularly when dropping the car. Only critical point: the pick-up space was pretty far outside and not easy to find. A map would help.

Wir haben im Februar einen Mietwagen von Hertz in Port Elizabeth( Südafrika) für 9 Tage gebucht. Das Auto war fast neuwertig und in ausgezeichnetem Zustand! Die Rückgabe war laut Vertrag auf 10.00 Uhr am letzten Tag in Kapstadt vereinbart. Wir trafen 10.05 Uhr bei Hertz ein. Das Auto war sauber( ich hatte es vorher noch gewaschen) und in einwandfreien ,unbeschädigten Zustand. Uns verwunderte, dass sich der Mitarbeiter fast 20 Minuten für die Inspektion bei der Rückgabe Zeit lies.Bei der Belastung der Kreditkarte 1 Monat später wurden 31,00 € mehr ohne jegliche Bedründung eingezogen. Wir ließen diesen Betrag vom Kreditkartenunternehmen rückbuchen. 2 Monate erfolgte keine Reaktion, dann wieder ohne Begründung die erneute Abbuchnung. Wieder fragte das Kreditkartenunternehmen bei Hertz an und es wurde auf eine Kopie in den Mietbedingungen verwiesen, die wir bei Rückgabe unterschrieben hatten. Der Text war so klein gedruckt,allerdings bereits bei Rückgabe wurden 8 Passagen eingekreist-worauf sich schließen lies, dass eine Tagesmiete zusäztlich für verpätete Rückgabe erhoben wurde, die Zeit der Rückgabe war auf 10.30 Uhr vermerkt( Ende der Inspektionszeit!!). Im Juni erfolgte wiederum eine Abbuchung in Höhe von 19,29 € ohne Kommentar! Diesen Betrag habe ich wiederum rückbuchen lassen...mal sehen was sich daraus noch entwickelt?!Fazit: Nie wieder Hertz!!!

We went on vacation to Namibia, and hired a vehicle (Hertz). The roof of the baggage-compartment came off in the middle of a desert. We could not help this in any way. The car was replaced by Hertz (took me the whole morning, resulting in another 500 euro costs for an extra night at a lodge). Hertz assured us that no additional charges would follow. But now they claim almost 500 Euro (creditcard). Hertz does not help in any way, they supply me with tel. nrs. that are not answered.They keep pointing at different departments, even to people that do not work there any more. I spent hours on the phone (costly!). People do not book here!!!

On the 1st of June 2016, three Hertz global customers arrived at the Hertz copenhagen downtown office to collect the rental car, which was pre-booked online. The staff at the counter was David "McGuee ". The customers wanted to pay for the rental in cash(376 DKK) David M advised they don't give back any changes as they have no such service, hence the customers went through all of their bags to search for the exact change(you can imagine when travelling in another country, the nonsense of this), when this failed, one of the customers presented her Amex to pay for the charges. The card was swiped twice, it was declined, she then presented her MasterCard, which is from the same account, it went through successfully. So this customer made a comment "your company MAY not take Amex". Next thing this David McGuee guy was shouting "don't tell me what I can or can't do! Do you want the car or not" he was rude, aggressive and abusive. So the customer said "keep your car"! David M guy immediately cancelled the customers booking and shouted at the same time "get out!" The customer said " once we put out stuff away we will leave". Once again, the david McGuee guy shouted "get out, f$&@"! So the customer at this stage could no longer held back"f$&@ you too! You mother f$&@er!" The fuckward D M then said "get out or I will call the police". The customer said " please do. We would also like to talk to your manager". The fuckward DM then said " he is not coming till 10:00"! So the customers sat down and waited for the police to come. In the meantime, one of the three customers rang Hertz Denmark service centre to report the incident and seeking resolution. A lady by the name Angelica spoke to the customers and basically said there was nothing she could do as far as renting the car is concerned and she would cancel the booking due to the incident, however, she could start the claim process and investigate. She would get back to the customers later on the day. While the customer was on the phone, the fuckward DM was yelling in the background to interrupt the customer to report the incident to the customer service manager. Also, at approx 9:30am, the fuckward DM notified the customers that the police would not be coming (NFK) and it is ok for the customers to wait for the manager to come. At approx 10:05, the shop manager Stuart Murray, showed up and spoke to the customers. He basically repeated what Angelica told the customers and he took the customers details, he also promised the customers he would get back to then later that day. The customers went on to hire a car from Avis. In the morning of 2nd of June, not only the customers were not contacted for any resolution, instead one of the customers received statement of charges for a car that was declined by Hertz. This is unacceptable, greedy, irresponsible behavior by the Denmark Hertz company! This rude, arrogant company should be condemned and boycotted globally till they start to treat their customers properly!

Over an hour late, this was no good for me so had to cancel, still have to pay £30 cancel fee, funny if i was late collecting or returning they charge me, dont bother go to anyone else

Worst experience ever!

1. 4 hours in to our car hire they force us to switch car, from a SUV to a sedan.
2. They make us wait for 5 hours, eventhoug they said they where just 5 minutes away.
3. They threathen us to charge 1.200 dollars if we didn’t switch car, even though we had a contract for the other car, and they couldn’t give us a contract for the new car.
4. They told us the new car was fully tanked, but when we started it, it was COMPLETLY EMPTY! If we hadn’t discovered that, we would have been stuck, because there was 200km to the next gas station.
5. He then got a 20Liter gas container out of the trunk and tryed to pour it in to the gas tank, this resulted in gasoline all over, and we had to drive around with all the windows down the whole time because the car STANKED OF GASOLINE. All our gear and clothes started smelling of gasoline too.
6. When we returned it, everything was in order, and we didn’t get any remarks, but when we got home we saw that on the second day of the rental, they had taken all of the deposit!!
7. We contacted them several times, and they just ignored us. It wasn't until rentalcars.com took the case for us that something happened. If it hadn't been for them, we wouldn't have gotten a dime back.
8. After they agree with rentalcars.com to pay us back our money, they make a new charge un our card for 750dkk. Again without any explanation they charge us and this 2 months after we returned the car! Can't believe they can do this, and we have now closed our card so they don't keep charging us!!
8. NEVER RENT WITH HERTZ, THEY DON’T GIVE A S*** ABOUT CONTRACTS OR COSTUMER SERVICE.

This happened in Namibia april 2015. The manager in charge of this was called Bjørn Martins.

anche se ho pagato in anticipo per il moleggio si sono presi nuovamente i soldi del noleggio dalla carta di credito. un furto!!!!
Inoltre il cristallo si è lesionato da solo durante l'utilizzo e mi viene addebitato come se fosse stata mia la colpa.
MAI PIU' HERTZ!!!!!!!!!

Habe im Janaur einen Mietwagen bei Hertz in Kapstadt gemitet. Übernhem des Fahrzeugs klappte gut und schnell. Gleiches bei der Rückgabe.
6 Wochen später fand ich eine eigentümliche Belastung von 200,- Euro auf meiner Kreditkartenabrechnung. Nach diversem Hin- und Her (billger mietwagen ist nur Vermittler) wurde mir mitgeteilt, das der Wagen einen Schaden hatte der repariert werden musste. Der Wagen hatte definitiv keinen Schaden. Es lag keine Foto und keine andere Dokumentation bei. Eine Reklamation bei Hertz wurde zuerst igonoriert und dann negativ beschieden.
Also auf keinen Fall bei Hertz ein Mietwagen mit Vollkasko ohne Selbstbeteiligung buchen. Das delta bei den Gebühren holt sich Hertz ü ber fingierte Schäden zurück.