Hertz Omdömen 

Avoid at all costs. How I wish there was a negative star for this company.
I rented a car from them through another referral company, collected car from hERTZ Capetown Airport in March 2024, up to now they have never refunded my deposit.
The car Was violently seized from me for going over the speed guide on south African freeway. This very uncouth big but 'little brain' recovery guy his name Stanley, intercepted me in Johansburg, was heading to Polokwane, This unprofessional Stanley stops me and says "you have been overspeeding I have to take the car from you, and you have to find some other means to continue with your journey"... And I said fair enough, but show me something so I am sure that NOT some random guy is stealing the car from me. And I asked stanley for formal procedure to execute a seizure, and he did not have nor know of one, and he calls another random guy and give the phone to me and I listened to no use. But this stanley did not serve me with anything to assure me that he is genuine, the ID he had was faded and it was not from Hertz! Long story shorter, when I insisted that for a big company like Hertz, there should be a certain procedure to follow under such circumstances,... Stanley flipped, started swearing at me, threatening me (In his own words; "I going to fck you up if you don't give me the keys" shouting on top of his voice, the 6foot+ guy looking over me 5.2ft little guy.... Really there was absolutely NO reason whatsoever to come to me in such a manner totally unprovoked. People gathered and without me reacting and quiet people were pulling him away as if I was retaliating, even when I had not moved a finger. So I told this guy, ok, you made you case, let me take some pictures of you taking the keys so atleast I have some evidence who took the car from me because you have failed to follow any formal procedure... you are behaving as if this is your personal car in circumstance where you are suppossed to be professional, when I said that he went MANIC like he had been attacked by wasps. some guy pulled him on the side to calm him down, only then I realise that this guy had been his coleague all along... Fast forward,>>>>
After all that Altercation, I gave the keys to this new guy, stanley's colleague and took pictures of the car but without this big but little stanley guy...
All along I had been trying to get Justin at Hertz capetown Airport to no avail, now he replies me by text after stanley the crook has taken the car unprofessionally; after explaining to Justin what and how has happened, Justin told me and I quote; "Those recovery guys are from a different office and there is nothing much I can do, I am in dispatch, but I will get my manager to call you." up to now NO manager from Hertz ever called me.
Back to going over the speed guide on a freeway; Why doesn't Hertz install speed limiters in all car if it is a matter of life and deathe as little stanley made it seem, instead of Harrassing their customers using those rouge, untrained and ignorant recovery guys like stanley the crook..??
Then when it came to refunding my deposit, over 11,000rands.... I have never seen a penny back and the irony is when I contacted Justin at help desk at T.O capetown airport, Justin confested that he doesnot understand how the deposit refund is administered yet he is the one who secures the deposit before handing out the keys.. Again as before he tells me that "I will get his manager to call you about the refund" and suprised Not,... I am still hopeful that mr manager will call me one day, perhaps an email.....
VERY UNPROFESSIONAL FROM START TO SEIZURE TODATE.
AVOID IF POSSIBLE.

People Hertz is a scam plz be careful. I recently used one of their vehicles and upon pickup showed the hertz employee all the scratches on the vehicle and he seemingly recorded it and when I took the car back they want me to explain the scratches that are just below the scratches that I pointed out. Plz plz take photos of the vehicle when you get it or do not accept a car with any damages at all. They try to pin old damages on you. Plz plz be careful.

I am experiencing a horrible time with Hertz in South Africa.
I paid through my international office and gold plus card a car for JHB, they did not receive any payments which I have done online in my home country, credit card receipt available, the do not care and charged me a second time the same amount. After this, no contact anymore.
Betrayers, real thieves!

I had the most horrible experience with these fraudsters. Please AVOID at all cost especially if you live abroad because these thieves will continue taking money out of your account without any explanation or communication.
I rented a car from JHB international airport for approximately two weeks and I paid in full for rental and an additional deposit of R9000. I rang them to extend my rental and they said it was sorted,two days later I received a nasty call from a guy called Stanley and he told me that if I don’t return the car they will report it stolen, he told me that he has been tracking my moves (people get hijacked in SA because people like him communicate with thieves, inside job). Immediately I was worried about my safety and I drove to CPT international airport to verify the matter, all staff there are good and helpful. However they said Stanley told them to take the car from me. They checked the car, clean, full tank no scratches and they signed the paperwork. All of this was recorded on my son’s phone.
I waited for my refund and emailed them, they ignored me. In Jan 2024 they made several attempts to take more money out of my account, my bank AIB should have blocked them as this was suspicious but unfortunately they succeeded in taking a further R7500 (unauthorised payment) I still don’t know why as my emails are ignored.
On 20.09.24 they passed on my contact details to a third party (0783076624) a lady who claimed to be from their legal team, she said Hertz told her that I owe them money.
Firstly I asked her why have they ignored my emails for 9 months.
Secondly, where is my refund and the additional money they stole after I left the country.
Finally, why is she calling my phone and not following the right procedure by putting everything in writing. They have my email, I asked her to put it in writing and then I will get my solicitor to respond. I have not received any correspondence from them.
Overall they are nasty thieves and give the company and the country a bad reputation especially from overseas customers. What a corrupt company!

Rent vehicle with them on a month to month basis
Vehicle was scratched by another vehicle - I reported the case to them and the police. I have a case number.

I then got a second vehicle which I am also paying in full every month because they requested the one with the damages. In the mean time I requested a quote for the damaged and suddenly was told to pay R35000 for a scratch and no quote was received. I have no idea what the R35000 entails. I tried to speak to Hertz Mthatha but the manager unfortunately does not care about client relationships. Tomorrow they are collecting a paid up vehicle over an accident damage vehicle by third party for damages I was not even quoted on.

I pay

I had a very negative experience with Hertz in South Africa. I booked a rental car through a third party and because there was a crack on the windscreen they took a significant proportion of the deposit. I had cover with the third party but Hertz would not provide me with an invoice for the damage or the money that they took from me for two months, and this was only after 10 emails requesting the invoice. In addition to this, 4 months after I received the car I received a payment on my credit card from Hertz without any explanation. When I emailed them they said it was for a fine from a local authority but did not provide any details on what this fine was for or any evidence.

Rented a car on and returned it on the 5th. They told me that I would receive my money latest by the 15th. It is now the 22nd and they have still not given me my money. Do not use Hertz or Firefly.

Hertz Sandton Branch will never dissapoint, I got my Car Full and Clean. They Assisted me by checking the Car even when I returned it, it was full and clean.

25/05/24 - 28/05/24

Will not ise Hertz again
They are nice when you are picking up the car but after your retun they ignore your emails. Money was debited out of my account when i had already gone overseas. When i tried to follow up my emails were ignored, the girl who responded wasnt polite either and its more expensive to call South Africa from overseas so I let go but im not happy. Not using Hertz again. Sorry

Nearly 7 weeks and still waiting for my refund. Terrible!!!!

Booked a car through Thrifty. No signs anywhere and all Google locations were wrong. For some reason it was in a Hertz. They charged me for an extra day. 5 days were paid for, I arrived 1 day late because I couldn't find the place due to no sinage and wrong locations on Google. They amended the contract for 1 day later so 4 days total, then charged me an extra day anyway ontop of the 5 days for picking it up 5 hours early.

My stories resonates with all of the reviews mentioned. We had absolutely disastrous fraud experiences with different rental companies in Johannesburg Aeroport (Woodford and Herzt) won’t even go into details, cause they are exactly what you guys have experienced. It’s sad and unfortunate to say, that fraud is being practiced all throughout South Africa. People need to be extra careful and alert through all times during your stay in this country…!!!

Save your nerves - don't book!
We were a loyal customer to the Hertz Durban Airport Branch for years. Every time we have been in South Africa we rented a car for 5 – 6 months. Last year already I noticed a few dubious direct debits from my husbands credit card, they gave me some explanations which I did not really understand, it was a few hundred Rands, but back in Germany I forgot about it. This year, in accordance with our flight schedule, we booked a car from 10.2. – 7.5.23, the booking confirmation with the total amount was received 7.2.23. As my suspiciousness was awoken, I took a closer look to the credit card charges early in time. Right on the 10.2. they took the total amount for the 2 months and 27 days of R30,100.00. To my surprise on 13.3. they took another R8,000.00. After more than 50 email exchanges I still don´t know for what it is. The explanation “At the time you informed the branch you want a 3month rental, they explained and the total of the 3month rental costed R38100.00 in total.” makes no sense. Full 3 months rental would be cheaper and not more expansive.
Why should we have asked for 3month rental when our flight schedule was for 87 days???
Since we informed the credit card company of this unjustified charge and they retrieved it, we are being bullied by their lawyer and by GL Attorneys – a debt collecting agency – almost weekly. They even sent one reminder with my name to the cell phone of one of our friends in South Africa. I wonder how they got their number. When we are back in South Africa we will sue them for harassment and accusation.

Hertz service is fine until it comes to the refund. I have been waiting two weeks now as I paid my refund in cash as I dont have a credit card and they dont accept debit cards for the refund. I rented a car through them as part of Gage car hire re my insurance company. Do not use this car rental company if you want your refund returned. They keep telling my insurers that they will furnish proof of payment of refund and nothing ever arrives

Everything went well from bookings with a very dedicated front of the house sales person Rofilwa at sandton branch.Am convinced they employed someone who knows her job description.

TROUBLE is now on refunding my deposit.We now on Day 26 and nothing is being paid back. Emails are automated replies with only 1 vague reply since day 22. Surely there should be a level of honesty with such a company otherwise they will lose customers.

It's so disappointing!!!why keep someone's money for over 21 days ???? Is this not a scam?

Not sure why everyone so negative about renting in Hertz.
I always do either Hertz or their competitor Avis, usually long rentals and never had problem with deposit returns or extra charges, whatver was charged was communicated.
Hassle free and actually always got almost brand new car.
Don't damage the car and you will be alright .
On other note call center is busy and not quickly to respond to enquiry .

I hired a car with Hertz OR Tambo in early July for a week, returned the car back in good condition with a full tank. Then when I was due to get my deposit back, I was sent from pillar to post for over a month until I asked my car rental agency from the UK to intervene. Then they processed my deposit the same day. I am never hiring a car with them again, they are very unprofessional, greedy, arrogant to name just a few. I warn anyone who wants to hire a car with them, please stay away....

Be careful on monthly rentals - Hertz are snakes!! We paid R22,450 to hire a VW Kombi for a month. We had to give the vehicle back a few days early, even did a full valet before returning it and obviously filled up the fuel tank. A few days after returning it, they charged an additional R5,310 on the credit card without even having the decency to notify us. They said the charge is because we did not use it for the full month and that the terms and conditions stated that the rate can be adjusted if the duration is changed. So they probably rented the vehicle again and had the benefit of an early return but still decided to sting the previous customer.

Since Hertz Namibia is managed by Hertz ZA, so I have to write my review here.

Hertz Namibia airport is a scam. They sent me a fake invoice of repair order quote worth $120,800 for damages to the car which wasn’t incurred by me. These were mechanical damages, but when I returned the car, they said everything is fine and will refund me the deposit. I rented the car from 8-16 June.

Firstly, I left the airport just 25 minutes driving along the highway and the car suddenly stalled. It turns out the water pipe had burst and the green liquid had spilled out. Called them and they came with a replacement vehicle. They said is not due to my fault, probably vehicle hasn’t been maintained for a long time.

And then for the replacement vehicle - Suzuki Vitara - on the day of returning it back to the airport, the guy signed off and said everything was fine. Then before boarding my flight they came and told me there was “damage” a small crack on the windscreen screen and they deducted my whole deposit $18,000 without any explanation or repair quote. Returned the car on 16 June and till now I am having this transaction dispute with them, they are not responsive.

DO NOT RENT FROM HERTZ!

I left my phone in a Hertz rental car at Johannesburg airport. We asked Hertz to please send us my phone and take all costs off our credit card. They refused to do so. We therefore had to pay DHL a whopping $700 AU to collect it. However DHL have been unable to collect the phone because Hertz are not returning DHL's calls about where to collect it and when, so three weeks later I am still without a phone. They honestly do not give a damn. Shame on you Hertz Johannesburg.