We spent absolutely ages in your Gyle branch trying to find a holiday perfect for us, last minute. Your consultant, Liam, was beyond patient and extremely knowledgeable and very quickly grasped what... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Really friendly staff who made us completely welcome went out their way to organise the holiday for us and even stay beyond closing time to be able to complete the booking. Skye was so friendly and pr... Se mer
Företaget har svarat
We went to book a last minute holiday at Hays travel in the Gyle Centre in Edinburgh. We spoke to Skye who was really helpful and lovely She helped us find a nice hotel within our price range Tha... Se mer
Företaget har svarat
Great customer service 5 ladies of a certain age not sure where we were going. Skye searched and found us a holiday which we were all happy with. Very welcoming and patient with us. As we had booked... Se mer
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Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
The Gyle Shopping Centre, EH12 9JR, The Gyle, Storbritannien
- 01315163723
4,9
Utmärkt
800 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The gentleman made everything clear…
The gentleman made everything clear explain what we wanted to know very polite and understanding
11 september 2026
Well joan makes booking a holiday a…
Well joan makes booking a holiday a fantastic experience,,,well done joan 👏 xx
31 augusti 2026
Liam 5* @ The Gyle
We spent absolutely ages in your Gyle branch trying to find a holiday perfect for us, last minute. Your consultant, Liam, was beyond patient and extremely knowledgeable and very quickly grasped what we were trying to find. In fact, it was ultimately his wild card pick we booked! Great experience and would not hesitate to recommend/use again.
7 september 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Svar från Hays Travel - The Gyle
Calum Thomson,
Thank you for your wonderful review! We are so pleased to hear that our team member was patient and provided helpful assistance.
Kind Regards
Hays Travel
I was miss sold a holiday to Albufeira…
I was miss sold a holiday to Albufeira at the Monica Isabel Beach Club, it is no good for anyone with walking difficulties, I am 82 and walk with an aid. I went back to the Gyle to change the to a location to suit my needs, which they indeed did, I'm now booked into the Cabanas Beach&Nature.My complaint is; Although it was the incompetence of the agent they charged me £200 admin fees that I can ill afford as I already paid for myself and my granddaughter who is my carer whilst travelling. I think it's Disgraceful the way you have treated me. I have booked my last 3 holidays with you and prior to that, multiple other that I shared with my partner before he died. You've made me feel like a vulnerable old woman who feels she can't trust Hays staff to sell her a suitable and safe holiday. Regards, Mrs C McCormack.
28 augusti 2026
Really friendly staff who made us…
Really friendly staff who made us completely welcome went out their way to organise the holiday for us and even stay beyond closing time to be able to complete the booking. Skye was so friendly and professional and I would highly recommend booking here with Skye
1 september 2026
Svar från Hays Travel - The Gyle
Tom Thomson,
Thank you for your wonderful feedback! We are so pleased to hear that our staff made you feel welcome and went above and beyond to organize your holiday, even staying late to complete your booking. We appreciate your kind words about our friendly and professional service.
Kind Regards
Hays Travel
We went to book a last minute holidayat…
We went to book a last minute holiday at Hays travel in the Gyle Centre in Edinburgh. We spoke to Skye who was really helpful and lovely She helped us find a nice hotel within our price range Thanks for your help
31 augusti 2026
Svar från Hays Travel - The Gyle
Joyce Yardley,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was able to help you find a lovely hotel within your budget. We hope you have a fantastic holiday!
Kind Regards
Hays Travel
Svar från Hays Travel - The Gyle
Thank you for your kind review, we really appreciate it and look forward to welcoming you back into store soon!
Joan was friendly,open & easy to talk…
Joan was friendly,open & easy to talk to.Joan demonstrated a real passion for the job she does.It was clear that Joan cared about us as customers and wanted to make sure we were aware of all the options avaialable & ultimately happy with our final choice.
22 augusti 2026
Svar från Hays Travel - The Gyle
Thank you for your kind review, we really appreciate it and look forward to welcoming you back into store soon!
The agent who booked my ticket
The agent who booked my ticket, was very efficient and helpful.
Nothing was too much trouble.
22 augusti 2026
Svar från Hays Travel - The Gyle
Thank you for your kind review, we really appreciate it and look forward to welcoming you back into store soon!
The booking process was straightforward…
The booking process was straightforward very pleasant and helpful would definitely book future holidays holidays with this company we booked this holiday on the 21st August 26
21 augusti 2026
Svar från Hays Travel - The Gyle
Thank you for your kind review - we really appreciate this and look forward to seeing you again soon!
Cyprus 2026
I came in to book a holiday to Cyprus. Liam was very patient & understanding, Liam was very helpful to help me to get the right deal for me. Im very happy with the service I received ☺️
26 augusti 2026
Svar från Hays Travel - The Gyle
Thank you for your lovely review - we really appreciate it and look forward to seeing you again soon!
Joan understood exactly what we were…
Joan understood exactly what we were looking for from our Cruise and also offered some excellent advice.
22 augusti 2026
Svar från Hays Travel - The Gyle
Thank you for your kind review, we really appreciate it and look forward to seeing you again soon!
Late booking getawayQuick and easy to book found the…
Quick and easy to book found the perfect holiday with excellent staff who we now know Joan was fantastic.
23 augusti 2026
Svar från Hays Travel - The Gyle
Thank you for your kind review, we really appreciate it and look forward to seeing you again soon!
Very easy to book our holiday.
21 augusti 2026
Svar från Hays Travel - The Gyle
Thank you for your kind review, we really appreciate it and look forward to seeing you again soon!
Very helpful assistant also very…
Very helpful assistant also very knowledgable, patience as we were changing from one holiday to another.
19 augusti 2026
Svar från Hays Travel - The Gyle
Thank you for your kind review, we really appreciate it and look forward to seeing you soon!
Joan was very patient and thorough…
Joan was very patient and thorough searching for several options.
17 augusti 2026
Svar från Hays Travel - The Gyle
Thank you for your kind review, we really appreciate it and look forward to seeing you soon!
It was o trouble for the lady who…
It was o trouble for the lady who helped us to take the time to find us the break we wanted
9 augusti 2026
Svar från Hays Travel - The Gyle
We're glad that you had an enjoyable booking experience with us, we look forward to seeing you again soon!
Liam went above and beyond help and…
Liam went above and beyond help and patience whilst helping us to find a holiday that suited everyone.
9 augusti 2026
Svar från Hays Travel - The Gyle
We're glad that you had an enjoyable booking experience with us, we look forward to seeing you again soon!
Svar från Hays Travel - The Gyle
We're glad that you had an enjoyable booking experience with us, we look forward to seeing you again soon!
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