Went in and ws greated by all lovely welcome. Hazel was who served us and tried all options to ocomadate us and get correct holiday. We have booked and she is going extra mile to inform hotel I have d... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
All ways book at hays,great staff nothing is a problem very helpful and knowledgeable and most of all very friendly each ad every one at keel square,I’m sure the staff will be the same at all branches... Se mer
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We’re really happy with the holiday we booked! Amelia was amazing from start to finish, finding us a brilliant deal at a lower price than we expected and making sure we had everything we needed. Great... Se mer
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We have had an excellent experience having recently booking holidays with Hays Travel. From booking a cruise over the telephone in March in which we have the perfect holiday we then visited our l... Se mer
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Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
Gilbridge House, high street west, SR1 3HL, Sunderland, Storbritannien
- 0191 5100074
5,0
Utmärkt
612 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Jasmine was very helpful and patient…
Jasmine was very helpful and patient with me,Holiday was found and booked on this visit.
15 augusti 2026
Svar från Hays Travel - Sunderland Keel Square
Thank you for your kind words, David. It was lovely to meet you and book your holiday to Egypt :) - Jasmine
Staff all very helpful
Staff all very helpful, knowledgeable and friendly. We were made to feel very relaxed.
16 augusti 2026
Svar från Hays Travel - Sunderland Keel Square
Thank you for your lovely words, Michael! We hope you enjoy your cruise :) - Jasmine
Svar från Hays Travel - Sunderland Keel Square
Thank you, Edward for you lovely review! We hope you have an amazing holiday! -Nadia
Nadia is great lady she is very helpful…
Nadia is great lady she is very helpful every time I go in for a book holiday she’s really good and takes her time with you
14 augusti 2026
Svar från Hays Travel - Sunderland Keel Square
Thank you for your lovely words, Denise, we hope you have a lovely cruise! :) - Nadia
Svar från Hays Travel - Sunderland Keel Square
Thank you so much Tony, it is always a pleasure to book your holidays :) - Jasmine
5 Star Review
Evie is always so helpful and efficient! Nothing was too much trouble for her.
6 augusti 2026
Svar från Hays Travel - Sunderland Keel Square
Thank you for the lovely feedback, it is very much appreciated .
great deals with evie!!!!
very informative ànd looking for great deals EVIE was great found a great deal sorted the parking and insurance out and changed our money over and that was it .... tenerife on less than a week!!!!!!
9 augusti 2026
Svar från Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, its very much appreciated.
Staff excellent and booking very easy
8 augusti 2026
Svar från Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, its very much appreciated.
Svar från Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, its very much appreciated.
Weekend away for mam
Jasmine was absolutely brilliant, very pleasant happy and made sure we had everything we wanted in our booking even phoned the company to make sure we had a walk in shower ,as our mam has disabilities .
3 augusti 2026
Svar från Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, its very much appreciated.
Well done to Hays Travel.
Once again, an excellent service, the staff are so professional, friendly and helpful. The bookings process for our holiday was absolutly seamless, with great communication throughout.
24 juli 2026
Svar från Hays Travel - Sunderland Keel Square
Thank you so much for your lovely review, we hope you have an amazing time in Italy :)
1st Class Service We have had an excellent experience…
We have had an excellent experience having recently booking holidays with Hays Travel.
From booking a cruise over the telephone in March in which we have the perfect holiday we then visited our local branch in Keel square where we have went onto book a further three holidays with the lovely Nadia.
Nadia is so welcoming on meeting her, she is polite and couldn’t be more helpful. She is very knowledgeable about every type of holiday there is! We booked 2 weeks in Disney Orlando
a cruise around France and Spain and trip to Sorrento! We couldn’t recommend her enough
and will be certainly be returning.
22 juli 2026
Svar från Hays Travel - Sunderland Keel Square
Hi Maureen, Thank you so much for such kind feedback, i really appreciate it and i'm sure you will have a wonderful time in Sorrento and can't wait to hear all about it when you get back! :) - Nadia
All staff very helpful worked together…
All staff very helpful worked together to find best deal possible
30 juli 2026
Svar från Hays Travel - Sunderland Keel Square
Thank you so much Stephen for such a lovely review, we really appreciate it and hope you have a wonderful holiday :)
Svar från Hays Travel - Sunderland Keel Square
Thank you for the lovely feedback
The Superb Staff in Hays
The Superb Staff in Hays, Keel Square. They are all so welcoming, friendly and efficient. Always willing to go the extra mile to ensure your holiday arrangements go smoothly. Evie booked a holiday to Portugal for us and also secured parking at Newcastle Airport for a very good price.
29 juli 2026
Svar från Hays Travel - Sunderland Keel Square
Thank you for the lovely feedback, it is very much appreciated
Evie from the keel square branch is…
Evie from the keel square branch is always so helpful welcoming and a brillaint trip advisor! Always ready to help us in anyway possible! All the girls are lovely but Evie really stands out and goes above and beyond!
21 juli 2026
Svar från Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, it is very much appreciated
⭐⭐⭐⭐⭐ Outstanding Service from Hays…
We had a fantastic experience with Amelia at Hays Travel. She was so friendly, knowledgeable, and went above and beyond to help us find the perfect family holiday at an amazing price.
She really listened to what we wanted and found a holiday with loads to keep the kids entertained, giving us confidence that everyone will have a brilliant time. Nothing was too much trouble, and she made the whole booking process simple, stress-free, and enjoyable.
We can’t thank Amelia enough for all her help and would highly recommend her to anyone looking to book a holiday. Excellent customer service from start to finish – we’ll definitely be booking with her again!
28 juli 2026
Svar från Hays Travel - Sunderland Keel Square
Thank you so much for this lovely feedback, it really is appreciated
Fabulous service
Fabulous service from Hazel at the Keel Square branch as we booked our first ever cruise, she was extremely knowledgeable on the cruise ships, the itinerary and everything we asked about, she was so friendly and nothing was a problem for her. We will definitely book with Hays again.
26 juli 2026
Svar från Hays Travel - Sunderland Keel Square
Thank you so much Marie for the lovely feedback, it is very much appreciated
Always happy to help everyone of the…
Always happy to help everyone of the staff wouldn't go anywhere else x
11 juli 2026
Svar från Hays Travel - Sunderland Keel Square
Thank you for the lovely feedback, it is very much appreciated
Another great holiday booked…
Friendly & patient staff.Nothing is ever too much bother.Everything is made to feel easy
16 juli 2026
Svar från Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, it is very much appreciated
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