Went in and ws greated by all lovely welcome. Hazel was who served us and tried all options to ocomadate us and get correct holiday. We have booked and she is going extra mile to inform hotel I have d... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
All ways book at hays,great staff nothing is a problem very helpful and knowledgeable and most of all very friendly each ad every one at keel square,I’m sure the staff will be the same at all branches... Se mer
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We’re really happy with the holiday we booked! Amelia was amazing from start to finish, finding us a brilliant deal at a lower price than we expected and making sure we had everything we needed. Great... Se mer
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We have had an excellent experience having recently booking holidays with Hays Travel. From booking a cruise over the telephone in March in which we have the perfect holiday we then visited our l... Se mer
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Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
Gilbridge House, high street west, SR1 3HL, Sunderland, Storbritannien
- 0191 5100074
5,0
Utmärkt
612 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Hays Travel - Sunderland Keel Square
Thank you for your kind words, Darren. We hope you have an amazing time in Benidorm! :) - Evie
Great lady who dealt with me..she was…
Great lady who dealt with me..she was great throughout even tho im hard to please..superb service will be back again
9 juni 2026
Svar från Hays Travel - Sunderland Keel Square
Thank you so much for your lovely words, Tracy. It was a pleasure to book your holiday :) - Jasmine
Great service
Jasmine took into consideration everything that we wanted and managed to get us a great cruise covering all that we wanted.
30 maj 2026
Svar från Hays Travel - Sunderland Keel Square
Thank you for the lovely feed back, it s very much appreciated.
First holiday in Crete. We called in to the Sunderland office…
We called in to the Sunderland office to get some advice with choosing a holiday in Crete. Hazel was very helpful and knowledgeable and answered all our questions. She also helped us to choose the hotel.
9 juni 2026
Svar från Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, it is very much appreciated
Booking with Hazel!
I booked an Ambassadors Cruise with Hazel on Monday and was really impressed with the service I received. From my initial enquiry, everything was sorted so quickly – the booking was confirmed, the deposit paid, and all the paperwork sent over in no time.
Hazel answered all of my questions thoroughly and made me feel completely at ease throughout the process. She was friendly, professional, organised, and incredibly efficient.
I wouldn't hesitate to recommend Hazel to anyone looking to book a cruise. Thank you for making everything so easy!
8 juni 2026
Omdöme utan inbjudan
Svar från Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, it is very much appreciated
Evie was very helpful to me
Evie was very helpful to me. She was very knowledgeable about the country and resort where I was looking to book. She booked my holiday, booked my seats and checked me in.
9 juni 2026
Svar från Hays Travel - Sunderland Keel Square
Hi James, Thank you so much for your lovely review! We hope you have an amazing time in Greece :) - Evie
Great service from Nadia such a…
Great service from Nadia such a pleasant girl and got our holiday booked quick
7 juni 2026
Svar från Hays Travel - Sunderland Keel Square
Thank you so much for your kind words, Helen. We hope you have an amazing holiday:)
Jasmine was very pleasant and helpful…
Jasmine was very pleasant and helpful nothing was too much trouble for her
3 juni 2026
Svar från Hays Travel - Sunderland Keel Square
Thank you so much for your kind review, George, it was a pleasure to book your next holiday :)
Excellent service by very professional…
Excellent service by very professional staff who are a credit to the company
2 juni 2026
Svar från Hays Travel - Sunderland Keel Square
Thank you for your kind review, Mr Morrison, we hope you have an amazing holiday!
We came in looking for prices for…
We came in looking for prices for Orlando for a family trip. Nadia was so helpful, polite and professional we got the quotes went home, the very next day she emailed us asking how we were getting on. After changing our dates for us we booked up she literally went above and beyond for us.
21 maj 2026
Svar från Hays Travel - Sunderland Keel Square
Hi Aaron, thank you so much for such a lovely review i really appreciate your feedback and i'm so excited for you all! :) - Nadia
Great friendly staff
Great friendly staff, kept my son involved and excited for his first holiday abroad and gave him treats too
17 maj 2026
Svar från Hays Travel - Sunderland Keel Square
Thank you so much for your lovely words, David! We hope you have an amazing holiday :)
The girls are always great in keel…
The girls are always great in keel square and always get me the best deal!
22 maj 2026
Svar från Hays Travel - Sunderland Keel Square
Thank you so much for your kind words! We hope you have an amazing holiday :)
The staff are really excellent.Helpful…
The staff are really excellent.Helpful and knowledgeable.Evie sorted our booking and got us just what we wanted.We have used this branch for many years now and the standard has always been high.
20 maj 2026
Svar från Hays Travel - Sunderland Keel Square
Thank you so much for your kind words, Mr Walton. We hope you have another amazing cruise holiday.
Everything is so easy
Everything is so easy, fast and clear with the booking. No hidden clauses. Always the best offer, and I don't trust easily, I always compare. I recommend to everyone. Special thanks to
Hannah Edgley
Premier Home Worker
PTC Leads Supported
13 maj 2026
Svar från Hays Travel - Sunderland Keel Square
Thank you for your lovely review, we hope you have a lovely holiday!
very good so far.
3 maj 2026
Svar från Hays Travel - Sunderland Keel Square
Thank you so much for your lovely review, we hope you have a lovely Holiday!
As usual
As usual, told them what we wanted and it was no problem to the customer advisor to spend about an hour sorting it out. Great service as usual from Hays staff. Thank you again.
12 maj 2026
Svar från Hays Travel - Sunderland Keel Square
Thank you so much for your lovely review, we hope you have an amazing holiday :)
Staff were very welcoming
Staff were very welcoming, friendly and knowledgeable. Great experience.
8 maj 2026
Svar från Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, it is very much appreciated.
As usual an excellent service from Hays…
As usual an excellent service from Hays Sunderland Keel Square
1 maj 2026
Svar från Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, it is very much appreciated.
Very friendly team and really helpful…
Very friendly team and really helpful getting all holiday popped together. Will be back I am sure..!
8 maj 2026
Svar från Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, it is very much appreciated.
Great service
Great service, as usual Nadia found exactly what I was looking for. Thank you
6 maj 2026
Svar från Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, it is very much appreciated.
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