Claire made our booking really easy. She offered us alternative flight times, spent time making sure we had a good cabin location and checked the details to make sure we had a drink package and inclu... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Hays Travel Representative Clare was very helpful & took a great deal of time resolving my questions & concerns with my Cunard Cruise booking. Some of the information was not easy to access on the ope... Se mer
Företaget har svarat
As always, all of the staff at Hays- Transit Way are very helpful, friendly but professional & this was no exception. They always seem to have a great deal of knowledge. They covered all aspects of th... Se mer
Företaget har svarat
Roy helped to get our holiday booked from the airport we were hoping. Hay's are always helpful, they can never do enough. Always recommend them to friends and family.
Företaget har svarat
Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
Tesco Extra, Transit Way, PL5 3TW, Plymouth, Storbritannien
- 01752927675
4,9
Utmärkt
783 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Hays Travel - Plymouth Transit Way
Thank you for your lovely comments, I will be sure to pass onto the rest of the team.
Kind Regards
Friendly and helpful staff
Friendly and helpful staff. Took the time to find a holiday suitable for us. Never felt rushed.
21 juli 2026
Svar från Hays Travel - Plymouth Transit Way
Thank you so much for your wonderful review! We are so pleased to hear that our team was friendly and helpful in finding the perfect holiday for you, and that you felt comfortable throughout the process.
Kind Regards
We popped in to get a brochure
We popped in to get a brochure, we knew where and when we won't to go on holiday, we decided to book while we were there. My husband was struggling on his walking frame and we made it clear he would be in a wheelchair, which was ordered and we were waiting for it to be delivered, but this information wasn't passed onto the hotel company, therefore when we arrived we found it was going to be very difficult for us to get into and out of the hotel and the hotel staff were surprised to see us with the wheelchair, the hotel staff were brilliant and very helpful. We complained to Hays who passed the complaint onto the hotel company who offered us a very small compensation considering the price of the holiday, but my complaint was with Hays as it was Hays staff that didn't pass the correct information on to the hotel company.
23 mars 2026
Omdöme utan inbjudan
Svar från Hays Travel - Plymouth Transit Way
Good Afternoon.
Thank you for your review, we appreciate all feedback to help improve our customer service standards.
I will call you today to discuss the concerns you have raised with the aim of seeking a satisfactory resolution.
Kind regards,
Roy
Branch Manager.
Great service
Great service. Very knowledgeable and able to sort just what we wanted. A great team.
19 juli 2026
Svar från Hays Travel - Plymouth Transit Way
Thank you for your fantastic feedback! I'm so pleased to hear that my team was able to assist you in finding exactly what you wanted.
Kind Regards
Roy
Branch Manager
Staff very helpful and polite all done…
Staff very helpful and polite all done with a smile 😃
17 juli 2026
Svar från Hays Travel - Plymouth Transit Way
Thank you so much for your wonderful 5 star review! We are so pleased to hear that our staff was helpful and polite, and that you enjoyed your experience with us.
Kind Regards
Great service as always
Staff are always so friendly and helpful, even when you have 2 million questions and issues..literally nothing is too much trouble.
Always a speedy and easy booking
Shout out for Claire and Lowri who are always exceptional
Highly recommend
9 juli 2026
Svar från Hays Travel - Plymouth Transit Way
Thank you so much for your wonderful feedback! We are delighted to hear that our team consistently provides such friendly and helpful service. We truly appreciate your kind words and recommendation.
Kind Regards
It was all good answered my questions…
It was all good answered my questions explained everything first time booking with Hays I’m sure I will go again
15 juli 2026
Svar från Hays Travel - Plymouth Transit Way
Thank you for your wonderful feedback! I'm so pleased to hear that all your questions were answered and everything was explained clearly. We look forward to assisting you again in the future.
Thank you for booking your next holiday with us at Transit Way.
Kind Regards,
Roy
Branch Manager
Hays Travel at Transit Way
Hays Travel at Transit Way always give friendly, expert service which meets all of our requirements.
14 juli 2026
Svar från Hays Travel - Plymouth Transit Way
Thank you for your wonderful feedback! We are so pleased to hear that our team consistently provides friendly, expert service that meets all your requirements.
The staff are always happy and helpful…
The staff are always happy and helpful with any enquiry
I always use Transit Way Hays Travel
The booking process is never a problem
10 juli 2026
Svar från Hays Travel - Plymouth Transit Way
Thank you so much for your wonderful review! We are so pleased to hear that our team is always happy and helpful, and that your booking process is always smooth.
Svar från Hays Travel - Plymouth Transit Way
We are so pleased to hear that you found our service to be first class. Thank you for taking the time to share your positive feedback with us.
Roy our Travel agent was very
Roy our Travel agent was very. Patient, very friendly & very knowledgeable, found us our best suited holiday, made it easy stress free, thank you
28 juni 2026
Svar från Hays Travel - Plymouth Transit Way
Mark Reynish,
Thank you for your wonderful review! We are so pleased to hear that our team member was able to find you the perfect holiday and make the process easy and stress-free. We appreciate your kind words.
Kind Regards
Hays Travel Transit Way
We have always had very good and…
We have always had very good and helpful service whenever we have visited Hays travel,Transit way Plymouth from all the staff
28 juni 2026
Svar från Hays Travel - Plymouth Transit Way
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive very good and helpful service from our team.
Kind Regards
Roy the manager spent a very long time…
Roy the manager spent a very long time helping me find something that suited all 4 family in the group get the amenities we needed and somewhere we would be able to access he never fails to find our holiday ive been returning a lot of years at least twice a year.
Saying that all the staff are amazing nothing to.much troubl Claire and towey have also gone beyond brilliant staff
27 juni 2026
Svar från Hays Travel - Plymouth Transit Way
Mrs Susan White,
Thank you so much for your wonderful feedback! We are so pleased to hear that our team consistently provides such professional and helpful service. We appreciate your continued loyalty and kind words.
Kind Regards
Hays Travel
excellent service
Roy organised everything very well we didnt have to do anything. Excellent service.
26 juni 2026
Svar från Hays Travel - Plymouth Transit Way
Thank you for your wonderful feedback! We are delighted to hear that everything was organised so well for you and that you received excellent service.
Svar från Hays Travel - Plymouth Transit Way
Kate Hawkins,
Thank you for taking the time to share your positive experience. I'm so pleased to hear that my team member was efficient, knowledgeable, and polite!
Thank you for booking your next holiday with us at Transit Way!
Kind Regards
Roy
Branch Manager
Always hays travel wonderful so helpful and happy
Always so helpful and happy. Nothing was a problem for them and we came away very pleased.
27 juni 2026
Svar från Hays Travel - Plymouth Transit Way
Thank you so much for this great review and we are so glad you are satisfied with the service Claire provided. I will pass your comments onto her.
Kind Regards
Louise was amazing from start to…
Louise was amazing from start to finish. No question was to much trouble and she put us at ease the moment we spoke to her. So glad we booked our holiday and it’s lovely to know if we have any problems we have someone to speak too.
26 juni 2026
Svar från Hays Travel - Plymouth Transit Way
Lynne,
We are so happy to hear we made your holiday booking experience a positive one. We appreciate your kind words and are always here to help!
Kind Regards
Hays Travel
First class experience
It is worth noting that this was our first experience of booking with Hays Travel.
We were dealt with by Clare who was very attentive, patient and extremely helpful.
Clare helped us through every stage of finding us a suitable holiday to booking our car parking and printing our boarding passes.
She couldn’t have been more helpful nor us more impressed.
21 juni 2026
Svar från Hays Travel - Plymouth Transit Way
Andy Foden,
I'm so pleased to hear about your positive first experience with us.Im also delighted that my team member Claire was so attentive and helpful throughout your holiday planning. She will appreciate your kind words.
Kind Regards
Roy
Branch Manager
Louise was very helpful in finding us a…
Louise was very helpful in finding us a very last minute get away very patient and showed us plenty of options, and we were not rushed at all. Nothing was to much trouble either very pleasant member of staff.
21 juni 2026
Svar från Hays Travel - Plymouth Transit Way
Thank you so much for this lovely feedback! It was a pleasure serving you and your daughter and I hope you have a fabulous holiday!
Great service as usual
Lowri took the time to make sure our two bookings were exactly what we wanted She showed great patience and professionalism throughput.
As long term customers of the Transit Way branch this is the superb service we are accustomed to. Well done 🙂
9 juni 2026
Svar från Hays Travel - Plymouth Transit Way
Mr Westlake,
Thank you for your wonderful review! We're so pleased to hear our team provided such patient and professional service for your bookings. We appreciate your continued loyalty!
Kind Regards
Roy
Branch Manager
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.