We have good attentive service from Carol in Plymouth. She put great effort into getting us the 'rather complicated' holiday we wanted. We booked because the effort was given. All our questions were t... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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Katie was really helpful and went through the options with us for our trip to Porto. We went away and had a chat and then returned an hour later to her to book it. Professional and friendly, we felt c... Se mer
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Having booked with Hays before and received service over and above their excellent standard my wife and I decided to call in whilst in Plymouth. We were undecided about where to go but had narrowed i... Se mer
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The person who dealt with my request (Carol). It was an unusual request for a holiday to Albania She understood my request with a knowledge of the area I wished to travel .Sorted out a deal via Olympi... Se mer
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Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
2A New George Street, PL1 1RL, Plymouth, Storbritannien
- 01752 927110
4,8
Utmärkt
848 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Hays Travel - Plymouth
Thank you for your wonderful feedback! We are so pleased to hear that our team was pleasant and knowledgeable. We truly appreciate your kind words.
Kind regards
Hays Travel Plymouth
Very helpful and courteous staff…
Very helpful and courteous staff nothing was too much trouble.
13 september 2026
Svar från Hays Travel - Plymouth
Janice Murray,
Thank you for your wonderful feedback! and thank you for booking with us.
Kind Regards
Hays Travel Plymouth
I was told that Ryanair require…
I was told that Ryanair require everything online. I was offered help and was even called to see if I was okay. That's customer service
5 september 2026
Svar från Hays Travel - Plymouth
We are so pleased to hear that you received such helpful and supportive customer service. It's wonderful to know our team went the extra mile to ensure you were well taken care of.
Kind Regards
Hays Travel Plymouth
Very helpful
Very helpful. Eve had been to Copenhagen and was able to advise where we should stay and what to visit while we were there. The best way to transfer from the airport to the city.
11 september 2026
Svar från Hays Travel - Plymouth
Hi Ann,
Thank you so much for your wonderful review! We are delighted to hear that you found the advice helpful for your trip. We hope you have an absolutely fantastic time in Copenhagen!
Kind Regards
Hays Travel
As always v helpful and listened about…
As always v helpful and listened about what I was looking for. I always feel reassured when using this branch of Hayes Travel.
10 september 2026
Svar från Hays Travel - Plymouth
Hi Jillian,
Thank you for your wonderful 5-star review! We're so pleased to hear that you always feel reassured and that our team is helpful and listens to your needs. We truly appreciate your kind words.
Kind Regards
Hays Travel Plymouth
One visit to see what our options were
One visit to see what our options were
Another visit to confirm our choice
Very friendly, helpful and knowledgeable staff
Many thanks
29 augusti 2026
Svar från Hays Travel - Plymouth
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such friendly, helpful, and knowledgeable service during your visits.
Kind Regards
Hays Travel Plymouth
Very impressed with the customer…
Very impressed with the customer service from initial booking until departure. Really customer focused and helpful
3 september 2026
Svar från Hays Travel - Plymouth
Thank you so much for your wonderful review! We are so pleased to hear that you were impressed with our customer service from start to finish. We always strive to be customer-focused and helpful.
Kind Regards
Hays Travel
We were helped by Abbie,who explained…
We were helped by Abbie,who explained every thing professionally and showed calmness.We felt happy and secure with every thing that she arranged for us.Which led us to making a booking.
2 september 2026
Svar från Hays Travel - Plymouth
Hi Graham,
Thank you for your wonderful feedback! We are so pleased to hear that Abbie provided such a professional and calming experience, leading to your booking. We truly appreciate your kind words.
Kind Regards
Hays Travel
Brilliant
Brilliant, so helpful,and helpful when I wanted to change hotels couldn't fault Michelle or Katie thanku girls once again.🙂
26 augusti 2026
Svar från Hays Travel - Plymouth
MRSJULIEGODDARD,
Thank you so much for your brilliant feedback! We are so pleased to hear that our colleagues were helpful when you wanted to change hotels.
Kind Regards
Hays Travel Plymouth
Very friendly and knowledgeable on the…
Very friendly and knowledgeable on the type of holiday we are looking for
24 augusti 2026
Svar från Hays Travel - Plymouth
Paul,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team friendly and knowledgeable in helping you find the perfect holiday. We appreciate your kind words.
Kind Regards
Hays Travel Plymouth
Svar från Hays Travel - Plymouth
Hi Michael,
Thank you for your wonderful review! We are so pleased to hear that our team provided you with excellent assistance and were very helpful. We truly appreciate your kind words.
Kind Regards
Hays Travel
We have good attentive service from…
We have good attentive service from Carol in Plymouth. She put great effort into getting us the 'rather complicated' holiday we wanted. We booked because the effort was given. All our questions were tackled thoroughly and we didn't need to chase at all.
30 augusti 2026
Svar från Hays Travel - Plymouth
Stephen Rickard,
Thank you for your fantastic 5-star review!
Apologies that it took so long to get sorted.
Kind Regards
Hays Travel Plymouth
staff warm and welcoming especially Katie
Katie was patient, smiling and helpful both with us and the travel providers to get us to where we want to go!
24 augusti 2026
Svar från Hays Travel - Plymouth
Thank you for your wonderful review! We are so pleased to hear that Katie was helpful in assisting you with your travel plans.
Kind Regards
Hays Travel Plymouth
The wrong dates were used by the travel…
The wrong dates were used by the travel agent when she was booking our hotel. By doing this we lost the opportunity to stay in our first choice area to view a total solar eclipse as when I contacted Hay’s to inform her of the error there were no hotel rooms available. Very disappointing.
24 augusti 2026
Svar från Hays Travel - Plymouth
Maria Bennallick,
We are truly sorry to hear about the booking error that impacted your eclipse viewing plans. We understand how disappointing it must have been to miss out on your preferred accommodation. We are reviewing this internally to prevent future occurrences.
Kind Regards
Hays Travel Plymouth
Easy to book, great service.
Katie was really helpful and went through the options with us for our trip to Porto. We went away and had a chat and then returned an hour later to her to book it. Professional and friendly, we felt confident with using Hayes Travel as opposed to booking with an unknown company on the internet. To us, the personal touch is important in a digital world.
22 augusti 2026
Svar från Hays Travel - Plymouth
Hi Kelly,
Thank you for your wonderful feedback! We are so pleased to hear that you felt confident and happy with the service provided from Katie. We agree that a personal touch is so important!
Kind Regards
Hays Travel
The person that booked my holiday was…
The person that booked my holiday was very patient when I kept wanting to change things and couldn't make up my mind.
She made good suggestions to concider too.
It was great to be able to book everything together.
I like the feature of being able to search on the map.
20 augusti 2026
Svar från Hays Travel - Plymouth
Thank you so much for your wonderful feedback! We're so pleased to hear that you had such a positive experience and that Eve was able to assist you so patiently. We're also glad you found the map search feature helpful!
Kind Regards
Hays Travel
What Katie D did next!
Having booked with Hays before and received service over and above their excellent standard my wife and I decided to call in whilst in Plymouth. We were undecided about where to go but had narrowed it down to, Croatia, Montenegro or Minorca!
To our delight ‘Katie D’ was there to help. And help she did. We gave her the basis of what we were looking for from any of these destinations. Nothing was too much trouble. Time passed because we are fussy but Katie D with professional, friendly service eventually found just what we were looking for. So helpful and a delight to deal with. We certainly recommend Hays Plymouth!
19 augusti 2026
Svar från Hays Travel - Plymouth
Hi Stephen Bligh,
Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience with Katie D. It's fantastic to know that our team was able to help you find the perfect holiday, and we appreciate your kind words about her professional and friendly service. We look forward to assisting you with your future travel plans!
Kind Regards
Hays Travel
Visited on the spur of the moment and…
Visited on the spur of the moment and came away really glad that I did. Perfect and friendly service, knowledgeable and helpful. Highly recommended.
20 augusti 2026
Svar från Hays Travel - Plymouth
Hello Mr Bainbridge,
Thank you for your wonderful 5-star review! We are so pleased to hear that your spontaneous visit resulted in such a positive experience with Carol and her knowledgeable service.
Kind Regards
Hays Travel
Katie was very helpful and informative
Katie was very helpful and informative. Brilliant service all round.
16 augusti 2026
Svar från Hays Travel - Plymouth
Dave Wood,
Thank you for your fantastic review! We are so pleased to hear that our service was helpful and informative all around. Your positive feedback is greatly appreciated.
Kind Regards
Hays Travel Hastings
Went in and came out with exactly what…
Went in and came out with exactly what I wanted
15 augusti 2026
Svar från Hays Travel - Plymouth
Mrs Diane Owen,
Thank you for your wonderful feedback! We are so pleased to hear that you found exactly what you were looking for. We truly appreciate your positive comments.
Kind Regards
Hays Travel Hastings
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