The rep, Cathy Leverett was very patient as she explained everything to us, she didn’t rush us she carefully explained everything. We have had difficult experiences in the past but we felt she went a... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The very pleasant young lady we saw when we went to discuss a holiday could not have been more helpful. She took the time to find out exactly what we were looking for then suggested places that would... Se mer
Företaget har svarat
From giving Kerry the details of what I was looking for she kept me informed at every step what was the best options were to make sure I got everything I wanted. She also set up my direct debit so eac... Se mer
Företaget har svarat
All the staff I have encountered in making arrangements for travel this September and October in the Norwich branch - Ella, Kerry and Jomane have been very warm, reassuring and welcoming. They are all... Se mer
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Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
3-5 Orford Place, NR1 3RU, Norwich City, Storbritannien
- 01603851856
4,9
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
We went into the Norwich city office to…
We went into the Norwich city office to get some brochures and ended up buying the holiday of our choice in Crete. Cathy was very knowledgeable and helped us with our hotel and flight bookings and was able to get us a discount (bonus). We would recommend Hayes to others.
6 februari 2026
Svar från Hays Travel - Norwich City
Thank you for your lovely review, we are so pleased we could help!
Cathy was friendly
Cathy was friendly , efficient and professional .
Made our booking experience a pleasure
4 februari 2026
Svar från Hays Travel - Norwich City
We appreciate you taking the time to share your booking experience with us. We're so glad to hear that you found Cathys service helpful and pleasant.
Very polite nothing was too much…
Very polite nothing was too much trouble to sort for us so very happy
28 januari 2026
Svar från Hays Travel - Norwich City
Thank you for your lovely review!
Cathy helped us find and secure a…
Cathy at the Norwich Branch helped us find and secure a special holiday away for my mums 70th Birthday in May. Nothing was too much trouble for Cathy and she went above and beyond to help us. A credit to Hays Travel 💓
3 februari 2026
Svar från Hays Travel - Norwich City
Thank you for the lovely review, glad we could get a special holiday booked for you :)
Aidan was so nice and helpfull
2 februari 2026
Svar från Hays Travel - Norwich City
Thank you for your kind review :)
Hannah was brilliant
Hannah was brilliant, she asked us everything we wanted to suit what we wanted from our holiday. The whole experience was stress free
1 februari 2026
Svar från Hays Travel - Norwich City
Thank you for the lovely review, glad Hannah was a great help :)
Good advice with attention to detail.
25 januari 2026
Svar från Hays Travel - Norwich City
Thank you for your kind review :)
Winter sunshine
I always enjoy booking my vacation with Hays Norwich.
Super friendly and very knowledgeable excellent customer service nothing too much trouble .
Cathy leverett is such an asset to your store.
20 januari 2026
Svar från Hays Travel - Norwich City
Thank you for your lovely review. Glad Cathy could help!
Laurence was very knowledgeable and…
Laurence was very knowledgeable and helped us with our decisions.
29 januari 2026
Svar från Hays Travel - Norwich City
We appreciate your kind words. It's great to know that Laurences expertise assisted you in making the right choices for your needs.
Hays Travel
Good experience booking an Australia…
Good experience booking an Australia trip.Nothing too much trouble when plans changed several times.Very friendly staff.thankyou
27 januari 2026
Svar från Hays Travel - Norwich City
Thank you for the kind review, we hope you have a lovely time!
I had the most wonderful person to help…
I had the most wonderful person to help book our holiday Jo from the Norwich travel agents She couldn’t not do enough to help me .✈️✈️
20 januari 2026
Svar från Hays Travel - Norwich City
Thank you for the lovely review, glad we could help!
Cathy was very informative of the area…
Cathy was very informative of the area and hotel we wanted to holiday at.
She didn’t rush us, and covered all areas
26 januari 2026
Svar från Hays Travel - Norwich City
We appreciate your kind words! We're so happy to hear that the Cathy gave you great customer service.
Hays Travel
Fantastic service, Aiden was brilliant!
We met with Aiden who was so helpful. We didn’t really know where we wanted to book and he listened to all the information we gave him and then found options. He had so much knowledge about resorts and surrounding areas he gave us lots of ideas. Aiden took the time to listen to what we were looking for and we have now booked a holiday from his suggestion. He gave us a great discount/offer and fantastic advice about transfers and insurance. We would highly recommend this branch of Hays and especially Aiden, he was brilliant. We can’t wait for our holiday and will definitely book an appointment to see him again next year for our holiday.
25 januari 2026
Omdöme utan inbjudan
Svar från Hays Travel - Norwich City
Thank you so much for the lovely review! We’re thrilled to hear how helpful Aiden was and that he found the perfect holiday for you. We’ll be sure to pass on your kind words to him.
Aiden was super
Aiden was super. He listened, found exactly what we wanted and explained everything thoroughly. When I rang the next day to book the holiday he did everything very efficiently over the phone and explained the next steps clearly. Would highly recommend him.
18 januari 2026
Svar från Hays Travel - Norwich City
Thank you for the lovely review, so pleased Aiden could help!
Best holiday booking experience
From the moment we walked in, we were greeted with smiles, listened to and listened to and provided options with no pressure. A really pleasant holiday shopping experience. Laurence was knowledgable, friendly and supportive of all decisions we made that day.
18 januari 2026
Svar från Hays Travel - Norwich City
Thank you for the kind review, so glad we could help!
Laurence
Laurence, your representative, could not have been more helpful throughout our visit and his suggestions gave a much clearer idea of what we actually wanted.
When we came to book the holiday with Laurence he could not have been more helpful and made the whole process a pleasure. Well done.
24 januari 2026
Svar från Hays Travel - Norwich City
Thank you so much for the kind feedback! We’re delighted to hear Laurence made your experience so enjoyable
Svar från Hays Travel - Norwich City
Thank you for your kind review
Excellent service at Hays
Jo at the Norwich city centre branch of Hays was an absolute star 🌟 in trying to find us a hotel in Sorrento.
She was very thorougher in explaining all the details of our booking with us and would certainly recommend Hays . We had been in to Hays the week before we booked so we booked an appointment this week to go back and see Jo and we are glad we did .
21 januari 2026
Svar från Hays Travel - Norwich City
Thank you so much for your lovely review, We’re delighted to hear that Jo at our Norwich city branch provided such outstanding service and helped you find the perfect hotel in Sorrento. She’ll be thrilled to know how much you appreciated her thoroughness and guidance throughout the booking process.
Svar från Hays Travel - Norwich City
Thank you for your kind review
Great Travel Company
We received a warm welcome with excellent advice on planning our holiday to Australia. Cathy was very thorough and friendly . Can't fault it at all.
14 januari 2026
Svar från Hays Travel - Norwich City
We appreciate you sharing your experience. We're happy to hear that you received excellent advice from Cathy
Hays Travel
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