Had to cancel holiday last November due to an accident. Wanted to book the same holiday to Lanzorote, same time of year. Brandon sorted that out for us, exactly same dates, flight times etc. He... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Brandon was amazing ,finding everything that we needed for our holiday eg flights,board,balcony, close to all amenities he gave us 110% Thanks Brendon
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Excellent service has always, the staff are really helpful. Couldn’t ask for more. Always contacted two weeks before our holiday, print of our paperwork so really happy. Until the next time thank you... Se mer
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Brandon at Hays northfield branch ,yet again went out of his way to spend time looking for the right holiday for us because I have some mobility difficulties, and he yet again found us the perfect ho... Se mer
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Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
5 Church Road, B31 2JZ, Northfield, Storbritannien
- 01213146247
4,9
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Hays Travel - Northfield
Thank you Mrs Sutton for leaving us such a kind review, we much appreciate the feedback and look farward to serving you again soon.
Kind Regards
Harry from Hays Travel Northfield
Great service and lovely staff
Great service and lovely staff. The staff at hays northfield are really helpful, always reply in a timely manner and will do their best to help you tailor make your holiday. We’ve booked 3 holidays with hays northfield and have always been really happy with the service, no job too big or small. The staff are really knowledgable and obviously do plenty of travelling themselves
18 juni 2026
Svar från Hays Travel - Northfield
Kirsty,
We are so pleased to hear you've had such consistently positive experiences with us! It's wonderful that our team could help tailor your holidays. Thank you for your kind words.
Kind Regards
Hays Travel
Northfield
My 5th booking with hays great as always
My 5th booking with hays and as always excellent service and helpful
Everything done for me by Paige
I wouldn't book my holiday anywhere else all the staff have been a credit to hays and I have recommended them to my family and friends
13 juni 2026
Svar från Hays Travel - Northfield
Thank you Mrs Lambeth for taking the time to leave us such a lovely positive review, we much appreciate the feedback and are so happy that Paige gave you the best customer service and was able to get you booked, we much look forward to serving you again in the future.
Many Thanks Harry from
Hays Travel Northfield
Svar från Hays Travel - Northfield
Helen,
We are so happy that our team give you a smooth service and were able to get you booked and thank you for your kind review, we much appreciate it.
Many Thanks Harry from
Hays Travel Northfield
Couldn’t get the hotel we wanted as we…
Couldn’t get the hotel we wanted as we would have to go direct to on the beach Harry was brilliant found us a hotel within our price range which was better than the original hotel we wanted Harry was so helpful polite and professional all questions were answered without hesitation we had a really good experience
4 juni 2026
Svar från Hays Travel - Northfield
Thank you Miss Phillips for taking the time to leave us such a kind review we are very happy that you were satisfied with Harrys service and very glad he got you booked, we much look forward to serving you again in the future.
Kind Regards
Hays Travel Northfield
Excellent service as usual
Excellent service as usual. Paige was very helpful as is all the staff at Hays Northfield!
13 juni 2026
Svar från Hays Travel - Northfield
Maria ,
We're so glad our team provided such excellent service. Thank you for your kind words!
Kind Regards
Hays Travel
Northfield
Lisa was ever so helpful polite…
Lisa was ever so helpful polite professionalism thank you guys will see you soon again booking my future family holidays
5 juni 2026
Svar från Hays Travel - Northfield
Enver,
We're so happy you had a great experience with us! We look forward to helping you with future holidays.
Kind Regards Lisa
Top service as usual
Friendly staff as usual, quick and efficient when paying the balance of our holiday, and very helpful when booking another holiday.
31 maj 2026
Svar från Hays Travel - Northfield
Lee,
We're so glad our team provided such friendly and efficient service for your holiday bookings. Thank you for your kind review!
Kind Regards Emma
Nothing to much trouble all the team…
Nothing to much trouble all the team are very helpful .and give you100 per cent of there time to look
11 juni 2026
Svar från Hays Travel - Northfield
Thank you Mrs Thompson for leaving us such a lovely review we are very happy you were happy with your service and we were able to get you booked.
Many Thanks
Hays Travel Northfield
Excellent team and knowledge from the…
Excellent team and knowledge from the team , BRANDON was great..👍👍
3 juni 2026
Svar från Hays Travel - Northfield
Thank you Mr Holmes for leaving Our team and Brandon such a kind review, we much appreciate the feedback and we much look forward to serving you again soon
Many Thanks
Harry from Hays Travel Northfield
Customer Service
I went to your Bromsgrove branch and dealt with Debbie, I gave her our holiday requirements for New York and came out of the branch after 45 mins not too happy as she couldn’t find us a deal. The next day I went to your Northfield branch and spoke to Paige, she went out of her way to find us a good deal for New York. The customer service was much better and more positive. Paige ended up getting us a good deal and we are now booked for NYC in 2027. Thanks again Paige.
7 juni 2026
Svar från Hays Travel - Northfield
Thank you Miss Russ for coming into our Northfield store, we are very glad you were happy with our service and happy Paige could get you booked and you were satisfied with her customer service, we will always do our upmost best to give all of our customers the best service possible and we much appreciate the feedback, and look forward to serving you again in the near future.
Many Thanks
Harry from Hays Travel in Northfield
The people are always kind and helpful
The people are always kind and helpful. And polite nothing's too much trouble for them
10 juni 2026
Svar från Hays Travel - Northfield
Thank you Mr Wood for taking the time to leave us such a lovely kind review, we are very happy you were happy with your service from us and we much look forward to serving you again soon.
Many Thanks
Hays Travel Northfield
Very professional agent
Very professional agent. Helped us find exactly what we were looking for.
2 juni 2026
Svar från Hays Travel - Northfield
Thank you Mrs Heidarinia, for leaving such a positive review we much appreciate the feedback and look forward to serving you again soon:)
Many Thanks Hays Travel Northfield
Aways a pleasure to be helped by…
Aways a pleasure to be helped by Trenaye..She is an absolute Star x
9 juni 2026
Svar från Hays Travel - Northfield
Thank you Mrs Neale for taking the time to leave Trenaye such a lovely review, we much appreciate your feedback :)
Many Thanks Hays Travel Northfield
Megan provided s fantastic service
Megan found me a direct flight from and back to Birmingham. She down loaded the airlines app and got my ticket and boarding pass for me and made sure itt was in my Apple wallet before I left.
2 juni 2026
Svar från Hays Travel - Northfield
Thank your for this great review Tina
We're so happy to hear about your positive experience! It's wonderful that we could assist with your travel arrangements and make sure everything was set for your flight. Thank you for sharing your feedback.
Kind Regards
Brandon
Svar från Hays Travel - Northfield
Delzie, thank you for leaving a lovely review
We truly appreciate your kind words! We are glad we met your needs and that you had a good experience with us!
Kind Regards
Brandon
Svar från Hays Travel - Northfield
Thank you for this positive review Leyton
We are so glad you had a great experience with us. We appreciate your kind words.
Kind Regards
Brandon
The staff are so friendly and…
The staff are so friendly and knowledgeable.
Always a pleasure to ho and book an holiday.
6 juni 2026
Svar från Hays Travel - Northfield
Thank you for taking the time to leave us a 5star review with such great comments. It was my pleasure to have helped you guys book your cruise.
Kind Regards
Brandon
Great service from Trenaye at Hays…
Great service from Trenaye at Hays travel in Northfield. She always gives us the best deal possible and goes out of her way to help with added extras to our booking. Huge thanks.
30 maj 2026
Svar från Hays Travel - Northfield
Thank you for leaving such a lovely review Karla
We are so pleased to hear about your excellent experience. It's wonderful that we could assist you with your booking.
Kind Regards
Brandon
Great customer service as always 👍🏼
5 juni 2026
Svar från Hays Travel - Northfield
Thank you for taking time to leave good review
We are so pleased to hear you consistently receive high quality customer service from us. We truly appreciate your kind words.
Kind Regards
Brandon
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