We were made very welcome by the staff on entering the office and were offered a seat where we discussed with 'JILL' our exact holiday intentions. It took only a short period of time, given her experi... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The agent was absolutely wonderful, spent time going through everything we asked about, above and beyond
I went to try and get a holiday booked for next year, I was dealt with a lovely girl called Ashleigh. Within roughly 10 minutes of looking at lots of holiday destinations and hotels we found a great... Se mer
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Entered the shop was spoke to right away by a girl called Kasey-Leigh give her my details and budget regarding a Cruise. She was very knowledgeable and was able to recomend Celebrity xcel cruise lin... Se mer
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Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
Unit B20 Ards Shopping Centre, BT23 4EU, Newtownards, Storbritannien
- 02891897639
4,9
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Staff member - Kasey Leigh (Hay's travel Newtownards)
My experience Kasey Leigh was very positive she is highly informative, very knowledgable and is extremely friendly. Kasey Leigh went above and beyond during the booking process and the service that was provided was second to none.
3 april 2026
Svar från Hays Travel - Newtownards
Thank you so much for your kind words : )
General enquiries
I had rang the branch enquiring about an ad I had seen on their social media and wanted to know more, the girl on the phone was great and couldn't help me more she understood what I wanted and made it happen. First time travelling with Hays and it won't be the last. Thanks guys
1 april 2026
Svar från Hays Travel - Newtownards
Thank you so much for your kind words : )
Prompt with close attention to detail
9 april 2026
Svar från Hays Travel - Newtownards
Many thanks for your kind comments.
Svar från Hays Travel - Newtownards
Thank you so much for your kind words : )
The travel agent was fantastic and the…
The travel agent was fantastic and the booking was very straight forward
8 april 2026
Svar från Hays Travel - Newtownards
Many thanks for your kind comments.
Staff were able to understand our…
Staff were able to understand our requirements and get our first cruise booked. Roll on holiday time 🥳
30 mars 2026
Svar från Hays Travel - Newtownards
Many thanks for your kind comments.
Lynn in Ards Shopping Centre is…
Lynn in Ards Shopping Centre is fantastic really great at her job
29 mars 2026
Svar från Hays Travel - Newtownards
We appreciate your fantastic feedback! We are so happy to hear about the great service you received; thank you for letting us know.
Kind regards
Hays Travel
Staff helpful and friendly.
28 mars 2026
Svar från Hays Travel - Newtownards
We appreciate you taking the time to leave us this great review! We are so pleased that you found our staff helpful and friendly.
Kind regards
Hays Travel
Ashleigh answered all my questions on…
Ashleigh answered all my questions on line quickly, efficiently and friendly.
3 april 2026
Svar från Hays Travel - Newtownards
Thank you for your kind words
Staff was very good help me.booking our…
Staff was very good help me.booking our Cruise
31 mars 2026
Svar från Hays Travel - Newtownards
Thank you for your kind words
(Let down)Being charged £48.00 going 27,3,26 and…
Being charged £48.00 going 27,3,26 and £65.00 coming back 30,3,26. I have used suitcase before on easyjet flights and there's never been a problem. 2 easyjet holidays last year. I have another 4 easyjet holidays booked but if the £113. 00 isn't refunded back into my bank account then I will book holidays elsewhere.
Great holiday but for this poor decision.
Hays travel staff been great but this issue with easyjet been poor decision to make extra money. I could have changed suitcase if there was a problem but I wasn't tolded until I was getting on the plane . I was at the airport before 4am fight not until 6am. I parked car with park & fly and could've switch suitcase with backpack that I had in my other medium size suitcase. Very poor and let down.
27 mars 2026
The representative was great .made it…
The representative was great .made it so easy for me to book my holiday.
27 mars 2026
Svar från Hays Travel - Newtownards
Thank you so much for your kind words : )
Very friendly and helpful staff
Very friendly and helpful staff.
Listened to what I wanted in a city break and was very patient and delivered
21 mars 2026
Svar från Hays Travel - Newtownards
We're so glad our team was helpful and patient in planning your city break. It's great to hear we delivered what you wanted. Thanks for your review!
Kind regards
The staff was outstanding got me a…
The staff was outstanding got me a great deal and hotel close to were I am going to. Many thanks, brilliant service.
22 mars 2026
Svar från Hays Travel - Newtownards
We appreciate your fantastic feedback! We are so happy we could provide brilliant service and secure a great deal on a hotel close to your destination.
Kind regards
Cruise booking
There was no added pressure to book.
Lynn having knowledge because she had personal experience of the ship and cruise i booked. Lynn could discuss cabins, activities, dress code, flights and as a first time cruiser this information was specific to my needs and gave clarity.
22 mars 2026
Svar från Hays Travel - Newtownards
We're glad to hear that you felt no pressure to book. It's wonderful that our team member's personal experience gave you clarity about cabins, activities, and other details for your first cruise. Thank you!
Kind regards
Good service
Extremely attentive and polite staff. Spent time getting us suitable accommodation.
20 mars 2026
Svar från Hays Travel - Newtownards
Hugh Morrow,
We appreciate your kind words! We are so pleased we could assist you in finding suitable accommodation, and we hope you have a wonderful time.
Quick efficient service
Quick efficient service. Found what we wanted and booked within 30 mins
19 mars 2026
Svar från Hays Travel - Newtownards
Joanne Hunter,
We're happy to hear that you found our service quick and efficient. Thank you for your positive feedback; we appreciate it.
Kind regards
Jill as usual listened to our…
Jill as usual listened to our preferences and took time and patience to sort everything out.
14 mars 2026
Svar från Hays Travel - Newtownards
Many thanks for your kind comments.
Ashley was very knowledgable and good…
Ashley was very knowledgable and good to deal aith
19 mars 2026
Svar från Hays Travel - Newtownards
Stephen,
We appreciate you taking the time to share your positive experience. We're so glad you found our service helpful and informative!
newtownards, Hays Travel
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