Another successful booking at Hays travel. Jordan was was very professional and friendly which made our booking very straightforward. That is 2 in a row that Jordan has booked for us. Would certain... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Just booked a holiday for my sisters 50th next year. The support was great, immediately took my booking comfirmed what I needed to know and got it booked. Needed to book 2 seperate parties due to diff... Se mer
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To my surprise there was Susan Cranston sitting at a desk out of retirement. She must have known I was coming as I always book last minute . The original Jet2 holiday was now full so Susan as per usua... Se mer
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Agent very attentive and polite. Listened to what we wanted and put together two separate packages. Gave hints and tips on Krakow as she had visited there herself recently.
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Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
5 Ridley Place, NE1 8JQ, Newcastle, Storbritannien
- 0191 2221400
4,9
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Thankyou Jordan
We are so very pleased with Hays Travel.
More so with Jorden at Newcastle Shop. We asked at 3 Hays Travel Shops if they would look out for a cancellation on the Ambassador course ship. To our delight Jordan contact us and we booked the holiday with you. Many thanks Jordan you were the only one that bothered to contact us. Thank you.
20 april 2026
Svar från Hays Travel - Newcastle
Thank you for taking the time to write a review and thank you for the lovely comments. We are so glad we managed to get you sorted and I will make sure to pass the comments over to Jordan. Thank you for booking with us.
She (sorry other lady on holiday has…
She (sorry other lady on holiday has paperwork I can’t remember her name) was so helpful didn’t mind checking a couple of hotels showed us location when we asked her advise gave it had a bit of a laugh
Got exactly what we wanted
25 april 2026
Svar från Hays Travel - Newcastle
Thank you for the lovely review, I am happy to hear you have had a lovely experience in branch and I will pass the comments over to Annabelle, thank you for booking with us at Newcastle.
Copenhagen Trip
Laura was fantastic she listened patiently, helped and guided us through the whole process because we weren't really sure where we wanted to go. She booked us a walking trip on the first day of our holiday and advised us about airport transfers and apps, travel insurance and the Hays Travel Mastercard all of which we thought were excellent. Other members of the team chipped in with helpful advice and support during the process which all helped to make it a pleasant booking experience. We can't wait for our holiday and we will definitely be booking with Hays in the future. Thank you so much for all your help.
17 april 2026
Svar från Hays Travel - Newcastle
We're happy to hear that you found assistance and guidance throughout your booking experience. It's great to know that the team's advice and support made it a pleasant process. Thank you for your positive feedback; we hope you enjoy your holiday!
Jordan in Newcastle branch was lovely
Jordan in Newcastle branch was lovely, happy to answer all my questions. My experience could not have been any better 100% happy
18 april 2026
Svar från Hays Travel - Newcastle
Aw thank you for taking the time to leave us feedback :)
They wear very helpful in finding us a…
They wear very helpful in finding us a good holiday.
12 april 2026
Svar från Hays Travel - Newcastle
Thank you :)
Quick simple.service perfect
5 april 2026
Svar från Hays Travel - Newcastle
We appreciate you sharing your experience; we are so glad our service was quick and simple for you!
The girl could not have been any more…
The girl could not have been any more helpful as I did not know were I wanted to going if at all. We went through lots of destinations and hotel and I booked there and then and go next month
11 april 2026
Svar från Hays Travel - Newcastle
We're happy to hear that the team member was so helpful in guiding you. We are glad you found the perfect destination and hotel. Have a wonderful trip next month!
Very helpful young lady who made out…
Very helpful young lady who made out booking simple
11 april 2026
Svar från Hays Travel - Newcastle
We appreciate your kind words regarding the simple booking process. We are so glad we could help you with your booking.
Svar från Hays Travel - Newcastle
We appreciate your positive feedback and are so glad that you found our service helpful and quick.
Gemma was super helpful
Gemma was super helpful, efficient and pleasant
A great representative for Hays Travel
10 april 2026
Svar från Hays Travel - Newcastle
We appreciate you taking the time to leave us this lovely review! We are so happy to hear that you had a great experience.
Really appreciated the time we spent…
Really appreciated the time we spent with the member of staff
Managed to book the holiday we wanted
9 april 2026
Svar från Hays Travel - Newcastle
We're so happy we could assist you in booking the holiday you wanted and that you appreciated the time spent with our member of staff.
Staff Beth and Liam always get good…
Staff Beth and Liam always get good deals and service from them
8 april 2026
Svar från Hays Travel - Newcastle
We appreciate you taking the time to leave us such a fantastic review! We are so happy that you consistently receive great deals and service.
Thanks to Sophie for arranging a last…
Thanks to Sophie for arranging a last minute holiday for us.
7 april 2026
Svar från Hays Travel - Newcastle
We're delighted we could assist with your last-minute holiday arrangements. Thank you for allowing us to help you plan your trip!
Excellent service
Excellent service. Not only Annabel who put our booking through but other members of staff were also helpful and gave us some really good advice. We will definitely recommend Hays.
4 april 2026
Svar från Hays Travel - Newcastle
We appreciate you taking the time to leave us such a lovely review. We're so glad to hear that our team could provide excellent service and helpful advice.
I've been going to Hays Travel for a…
I've been going to Hays Travel for a number of years
The staff are very professional and knowledgeable
Regards
James
1 april 2026
Svar från Hays Travel - Newcastle
We appreciate your continued loyalty over the years. We're glad to hear that our team's professionalism and expertise have consistently met your expectations. Thank you!
Svar från Hays Travel - Newcastle
We appreciate you sharing your experience with us, and we are so happy to hear that you felt cared for and supported by our team.
Svar från Hays Travel - Newcastle
Thank you for your lovely review.
I booked my holiday by phone
I booked my holiday by phone, I had a lovely lady called Beth in the Newcastle branch. She was very friendly very up beat and couldn't be more helpful. I would go through this branch again
1 april 2026
Svar från Hays Travel - Newcastle
We're happy to hear that you had such a positive experience booking your holiday with us. We appreciate your kind words and are so glad that our team member was helpful!
Great experience
We always book our holidays with Hays Travel as the staff are always very helpful and friendly.
The staff always provide great customer service and Beth was very helpful when booking our holiday.
30 mars 2026
Svar från Hays Travel - Newcastle
We appreciate you taking the time to leave us your kind feedback. We are so happy to hear that our team could provide great customer service and make your booking easy.
As always Laura in the Newcastle branch…
As always Laura in the Newcastle branch gave perfect customer service.
25 mars 2026
Svar från Hays Travel - Newcastle
We appreciate you sharing your feedback and are so happy to hear about the perfect customer service you received. Thank you!
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