Emily was amazing so patient. Got our package deal sorted even though person on end of phone hung up on her while she was trying to finalise our arrangements.Emily Phoned myself the next day having... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
As usual our experience was excellent. Penelope was so patient and attentive. I had a plaster cast on my ankle, she made sure l was comfortable during the booking process. Thank you. We booked our ho... Se mer
Very helpful and also patient when I was unsure of where I actually wanted to go ! Really great and lots of suggestions, absolutely helped me get the best price checking lots of options. Can't fault t... Se mer
Our travel rep, Richie, at the Metrocetre shop was extremely knowledgable when it came to our cruise and stay booking We were not the best prepared and found that Richie’s experience of cruises... Se mer
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Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
79 The Galleria, NE11 9YP, Gateshead, Storbritannien
- 01914329265
4,9
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great Service as always
5 maj 2026
Svar från Hays Travel - Metrocentre Green
Thanks for leaving a fabulous review! We hope you have the best time on your cruise when it comes :)
Svar från Hays Travel - Metrocentre Green
Thanks for leaving a great review for Andrew! I'll pass this onto him when he is back at work :)
Richard was very very helpful he had so…
Richard was very very helpful he had so much knowledge about places to go he was very patient nothing was a bother to him I would definitely book with him again
9 maj 2026
Svar från Hays Travel - Metrocentre Green
Thank you for leaving a great review for Richard & we look forward to seeing you in Metro Green again :)
Svar från Hays Travel - Metrocentre Green
Thank you for leaving me a lovely review! I hope you both have a fabulous holiday when it comes around! - Cara
Friendly and Helpful
Helpful, pleasant and efficient service - particularly as we were uncertain what we wanted.
10 maj 2026
Svar från Hays Travel - Metrocentre Green
Thank you for leaving me a great review, it was a pleasure booking your holiday :) - Cara
Penelope took the time to explain all…
Penelope took the time to explain all the aspect of the area and hotel we wanted to go to,, she spent a considerable amount of time getting the best price and travell times the we booked,, only to find I had picked the wrong hotel,, without hesitation Penelope cancelled everything and started from scratch then We re booked nothing was a problem,,, We highly recommend this branch of Hays Travel and highly recommend Penelope…
9 maj 2026
Svar från Hays Travel - Metrocentre Green
Thank you so much for your wonderful review for Penelope, she will be so pleased!
Thank you. Caitlin😊
Great support from the team
Great support from the team - we took our time booking and the team offered several options to assist us.
7 maj 2026
Svar från Hays Travel - Metrocentre Green
Thank you for your lovely review, I will pass this onto Cara.
Thank you, Caitlin
Everything we could have wished for
Everything we could have wished for. The member of the team who booked us was excellent. Very professional and friendly.
7 maj 2026
Svar från Hays Travel - Metrocentre Green
Thank you for leaving Penelope a lovely review. I will pass this onto her.
Thank you, Caitlin😊
Amazing service …
It’s always a pleasure to book whatever we need for our holiday .
Always an informative visit and nothing is too much trouble .
Thanks Andrea
5 maj 2026
Svar från Hays Travel - Metrocentre Green
Thank you for leaving Andrea a wonderful review. We hope you have a fantastic holiday!
Thank you, Caitlin😊
Andrew was very helpful
Andrew was very helpful, pleasant and extremely knowledgeable. Went the extra mile to ensure we got the best deal. Thankyou.
6 maj 2026
Svar från Hays Travel - Metrocentre Green
Thank you for leaving Andrew a lovely 5* review, I will pass this onto him.
Thanks, Caitlin😊
Svar från Hays Travel - Metrocentre Green
Thank you for leaving Andrea a 5* review,!
Thanks, Caitlin:)
Hassle free holiday booking
Made it a very easy experience booked our holiday over the phone and had confirmation email in short space of time. Andrew is also printing off the paperwork for us to collect from the store, very helpful. Thank you.
5 maj 2026
Svar från Hays Travel - Metrocentre Green
Thank you for leaving Andrew a lovely 5* review, I will pass this onto him.
Thanks. Caitlin😊
Excellent
Excellent. Cara helped us choose our holiday. She was very friendly and professional and helped us navigate through our options to help us find the holiday we wanted. Second holiday we've booked through Hays Travel and we'll definitely be back!
5 maj 2026
Svar från Hays Travel - Metrocentre Green
Thank you for leaving Cara a wonderful review, I will pass this onto her.
Thank you, Caitlin:)
Lacey was fantastic listening to what I…
Lacey was fantastic listening to what I wanted and found my perfect holiday at a great price …. Thank you
3 maj 2026
Svar från Hays Travel - Metrocentre Green
Thank you for leaving Lacey a lovely review, I will pass this onto her. Thanks, Caitlin😊
Svar från Hays Travel - Metrocentre Green
Thank you for leaving Richard a 5* review, i will pass this onto him. Thank you, Caitlin😊
Elliott was v knowledgeable and great…
Elliott was v knowledgeable and great to bounce ideas off, came up with a fabulous holiday which we are really looking forward to
25 april 2026
Svar från Hays Travel - Metrocentre Green
Thank you for leaving Elliott a lovely review, I will pass this onto him. Thank you, Caitlin:)
Great Experience
Richard was extremely helpful and I found the booking experience really easy. He took the time to explain everything in detail and even wrote a few notes down for me so I wouldn’t foget once I had got home.
23 april 2026
Svar från Hays Travel - Metrocentre Green
Thank you for leaving Richard a wonderful review. I will pass this onto him. Thank you, Caitlin 😊
100% recommend
Now I’ve experienced Hays Travel for a few of my holidays, I won’t book with anyone else. Kelly R at the Metro Centre is extremely professional, has excellent communication skills and really looks after the customer. Thank you again for booking our next holiday.
15 april 2026
Svar från Hays Travel - Metrocentre Green
Thank you for leaving Kellie a wonderful review, I will pass this onto her. Thanks, Caitlin:)
Emily was great made the whole booking…
Emily was great made the whole booking easy and stress free
14 april 2026
Svar från Hays Travel - Metrocentre Green
Thank you for leaving Emily a lovely review, I will pass this onto he. Thank you, Caitlin😊
Great service
Helpful advice, friendly, well informed. Took the confusion out of booking a holiday.
16 april 2026
Svar från Hays Travel - Metrocentre Green
Thank you for leaving Kellie a lovely review, she will be very pleased. Thanks, Caitlin:)
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