Emily was amazing so patient. Got our package deal sorted even though person on end of phone hung up on her while she was trying to finalise our arrangements.Emily Phoned myself the next day having... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Emily was amazing so patient. Got our package deal sorted even though person on end of phone hung up on her while she was trying to finalise our arrangements.Emily Phoned myself the next day having... Se mer
Företaget har svarat
Our travel rep, Richie, at the Metrocetre shop was extremely knowledgable when it came to our cruise and stay booking We were not the best prepared and found that Richie’s experience of cruises... Se mer
Företaget har svarat
The agent (Penelope) was very friendly and helpful. She took time to go through several options with us. One of the children travelling with us is autistic and she explained we could get assistance f... Se mer
Företaget har svarat
Andrew has the patience of a saint! Booked 5 different hotels for our Malaysia / Singapore holiday and he helped us choose the best / most suited for our family and budget. We are so appreciative of a... Se mer
Företaget har svarat
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
79 The Galleria, NE11 9YP, Gateshead, Storbritannien
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Wouldn’t go anywhere else. Richie at the metro centre branch is so knowledgeable in travel. He makes sure that the trip you’re booking is tailored to your needs. Looking forward to our next cruise 😎

Svar från Hays Travel - Metrocentre Green
I spoke with Richie regarding my trip to NYC. His knowledge was invaluable and helped us choose the area we needed to be in. He took his time and was extremely resourceful in getting us the best package. I will no longer book my holidays online after this experience. It Hays travel from now on.

Svar från Hays Travel - Metrocentre Green
Excellent all round service from booking to getting euros. Very helpful.e

Svar från Hays Travel - Metrocentre Green
We recently booked a cruise through Hays Travel with Richard.
Richard goes above and beyond whether it’s via email or face to face. Nothing is too much trouble for Richard and he delivered a top class service. He is very very knowledgeable and friendly.
Thank you for all the time you spent finding us our perfect holiday
Richie is so informative. Spends time to ensure we got the best deal. Wouldn’t hesitate to recommend

Svar från Hays Travel - Metrocentre Green
The young lady who assisted me & my daughter with our holiday was very friendly & helpful

Svar från Hays Travel - Metrocentre Green
Penelope the person that help us book our holiday was fantastic, she was warm and welcoming and offered very helpful advice on flights, transfers, cabin bookings and packages. She patiently checked all of the different options to ensure that we got the best value and communicated what would happen next very clearly.
Richie made our visit very enjoyable with his enthusiasm for our holiday arrangements

Svar från Hays Travel - Metrocentre Green
Andrea was professional, polite and very knowledgeable, a credit to Hays travel.
I would definitely recommend Hays travel to anybody wanting excellent advice and service

Svar från Hays Travel - Metrocentre Green
She new what I wanted in a holiday the hotel and the area were picked to suit mine and my partners needs

Svar från Hays Travel - Metrocentre Green

Svar från Hays Travel - Metrocentre Green
Booked a cruise for next year. Richie looked after us. His knowledge of cruising is amazing. He was so interesting we could have listened to him all afternoon. Lovely friendly guy. He is definitely an asset to this branch. Will definitely book with him again.

Svar från Hays Travel - Metrocentre Green
Negotiating the maze of options for holidays can be quite a daunting task.
After being recommended, we finally spoke to Kellie at Hays Metrocentre and she expertly guided us through the options we had.
Kellie listened to our requirements and provided a perfectly packaged holiday for us. We never felt sales pressure, just a reassurance we were in good hands.
Many thanks!

Svar från Hays Travel - Metrocentre Green
The gentleman who helped us to book the holiday was great at looking at possibilities for where we could go as we booked up far later than we usually would. He listened to what we were looking for and gave us the best price. He also had a sense of humour, something you need when my family rocks up!
A week later, I arrived for opening time thinking that check in was available and spoke to another gentleman. He informed me that check in didn't actually open until much later in the afternoon. I had made the journey especially as I was extremely busy that day, but he took all of the passport details and promised that someone would check in when it opened.
Low and behold, I received a text later that day to say we were all checked in and luckily our party seats were all together.
Honestly, I know I could've done all of that myself later in the week but I very much appreciate the time the staff took to take that stress away from me on that particular day.
I'm sorry I do not know the names of the staff but they were both amazing for different reasons and a credit to this shop. Thanks so much for taking the time to help me out, it was very much appreciated! 👏

Svar från Hays Travel - Metrocentre Green
Richard booked the holiday and was such a lovely person

Svar från Hays Travel - Metrocentre Green
I always use Hays Travel the staff are always friendly, helpful,professional and go the extra mile to help you find the right holiday for you

Svar från Hays Travel - Metrocentre Green
Lovely guy who arranged our short break , very kind and helpful. Easy Booking process , excellent service overall.

Svar från Hays Travel - Metrocentre Green
As always hays do there best I got the hotel and flights I wanted even price matched so once again well done Hays!

Svar från Hays Travel - Metrocentre Green
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.