Ellie is an asset to the company. We had a lot of restrictions but she systematically worked through them for several weeks to find a holiday that met our requirements. She even came in on her day o... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Amazing service once again from Hays ,Rebecca helped us to find our summer holiday for june27.Called into store to make enquiry and got booked up ,thanks again Rebecca for all your help,knowledge a... Se mer
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Morgan was great, sorted my cruise very quickly & at a good price. She answered all queries, getting back to me when she said she would which is a big plus in light of experiences I’ve had with othe... Se mer
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I am always happy dealing with Hay’s Travel at the Metro Centre, they know exactly what my preferences are. Tiana was really helpful abd I would give her 10 out of 10 for her polite and knowledgeable... Se mer
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Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
Unit 1.89 Upper Blue Mall Metrocentre, NE11 9YG, Gateshead, Storbritannien
- 0191 4326502
4,9
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The member of staff was very…
The member of staff was very professional and efficiently made the booking that we required.
27 juni 2026
Svar från Hays Travel - Metrocentre Blue
Thankyou so much for your lovely review, we hope you have a lovely holiday
Mnay Thanks,
Team Blue :)
Assistant was pleasant and very helpful
30 juni 2026
Svar från Hays Travel - Metrocentre Blue
Thank you so much for your lovely review
Many Thanks,
Team Blue :)
Svar från Hays Travel - Metrocentre Blue
Thank you so much for your lovely review
Many Thanks,
Team Blue :)
Svar från Hays Travel - Metrocentre Blue
Thankyou so much for your lovely review
Kind Regards,
Team Blue :)
It has been 19 years when we last went…
It has been 19 years when we last went abroad. We spoke with Steph and she was more excited when we booked the holiday and convinced us we are doing the right thing she is an asset to your company. We are looking forward to our holiday now counting down to September. Thank you Steph.
29 juni 2026
Svar från Hays Travel - Metrocentre Blue
Thankyou for your lovely review, we really appreciate your kind words and we are glad to hear Steph was able to get your next holiday booked! We hope you have a lovely time
Many Thanks,
Team Blue :)
Svar från Hays Travel - Metrocentre Blue
Thankyou so much for your kinds words
Team Blue :)
Pleasant staff and very helpful which…
Pleasant staff and very helpful which made it a very nice experience.
27 juni 2026
Svar från Hays Travel - Metrocentre Blue
Thank you for this lovely review, we are glad to hear Amy was able to helpget your next holiday booked for you
Mnay Thanks,
Team Blue :)
Svar från Hays Travel - Metrocentre Blue
Thankyou so much for your love;y review, we are glad to hear Steph was able to get your next holiday booked, we hope you have a lovely time!
Team Blue :)
Went in to organise travel insurance
Went in to organise travel insurance, service was fast, efficient and painless. Have used Hays Travel before and would definitely use again. Many thanks.
20 juni 2026
Svar från Hays Travel - Metrocentre Blue
Thank you so much for your kind words, we are glad to hear Amy was able to assist you
Many Thanks
Team Blue :)
The lady we spoke to was very helpful…
The lady we spoke to was very helpful and went above and beyond to find us a holiday to fit In with our requirements. We wanted to go to Rimmini or Lido de jeselo but unfortunately there was no flights there. So we went with our second choice Malta. Why don't the tour operators go to this part of Italy as it is beautiful?
20 juni 2026
Svar från Hays Travel - Metrocentre Blue
We're so happy to hear our colleague provided such excellent service in finding your holiday! . We hope you had a wonderful time in Malta! - Team Blue :)
Holiday
The girl who delt with oy wanted to sell a holiday, no pleastentrys chat just a quick answer to our questions, we use hays for all our holidays and always had great service
8 juni 2026
Svar från Hays Travel - Metrocentre Blue
Thank you for you feedback, Steph has tried to call you to speak over your booking, we do hope you have a lovely holiday, Team Blue.
Svar från Hays Travel - Metrocentre Blue
paul nevin,
We are so happy to hear this! Thank you for your continued support. We appreciate your kind words.
Kind Regards
Hays Travel
Rebecca made the process very easy.
18 juni 2026
Svar från Hays Travel - Metrocentre Blue
R E Harvey,
We are so glad we could help!
Kind Regards
Hays Travel
Always fantastic service.
I’ve booked all of my holidays through Hays Travel and I honestly wouldn’t go anywhere else. What I really like is that they don’t just throw a couple of options at you and leave you to it—they take the time to understand what you actually want and then come back with a proper range of holidays to choose from.
The staff are always helpful, friendly, and professional, and they make the whole process feel easy and stress-free. It’s nice having someone who does all the searching and planning for you, especially when there are so many choices out there.
For me, the service and personal touch make a big difference, and I always feel looked after from start to finish. I’d definitely recommend them if you want a straightforward, well-organised way to book your holiday without the hassle.
1 juni 2026
Svar från Hays Travel - Metrocentre Blue
Deborah Burns,
We are so pleased to hear that you consistently enjoy booking your holidays with us. It's wonderful to know that our personalized service and attention to detail make a difference. Thank you for your kind words and continued support!
Kind Regards
Hays Travel
This is second time we have booked a…
This is second time we have booked a holiday at netro center branch and staff were fantastic.
9 juni 2026
Svar från Hays Travel - Metrocentre Blue
Denise,
We are so pleased you enjoyed your experience with our fantastic staff again! Thank you.
Kind Regards
Hays Travel
Experienced staff who are very helpful…
Experienced staff who are very helpful three members of staff helped with my booking at Metrocentre Gateshead Joanne the Manager is very helpful and friendly and Steph and Christine who helped to search and complete my booking explained everything fully and made notes of any requirements. They have helpful friendly and experienced staff who are on hand at all times. Well done again Thanks
10 juni 2026
Svar från Hays Travel - Metrocentre Blue
Mrs Crilley,
We are so pleased to hear about your positive experience with our team. It's wonderful to know that our colleagues were helpful and explained everything clearly. Thank you for your kind words!
Kind Regards
Hays Travel
Cheryl took the time to talk me through…
Cheryl took the time to talk me through all options guided me and shared experiences. Excellent customer service!
8 juni 2026
Svar från Hays Travel - Metrocentre Blue
We're so pleased our team provided excellent customer service and guided you through all your options. Thank you for your kind words!
Kind Regards
Hays Travel
Great service
Great service. Very pleasant staff. Booked with Hays for
a few years now, never had a problem. Staff are helpful.
8 juni 2026
Svar från Hays Travel - Metrocentre Blue
Alan,
We truly appreciate your continued loyalty and kind words about our staff. Thank you for your wonderful feedback!
Kind Regards
Hays Travel
Hays Holidays great service and advice
Used Hays Travel for a number of holidays, always had great service and advice. Definately recomend Hays Travel.
7 juni 2026
Svar från Hays Travel - Metrocentre Blue
mal,
We truly appreciate your kind words. We are so pleased we could assist with your holiday plans. Thank you!
Kind Regards
Hays Travel
Excellent customer service Johan was…
Excellent customer service Johan was very professional listened to what we wanted and helped us find the perfect holiday
6 juni 2026
Svar från Hays Travel - Metrocentre Blue
Mrs Armstrong,
We're so glad we could help you find the perfect holiday! Thank you for your wonderful feedback.
Kind Regards
Hays Travel
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