Ellie is an asset to the company. We had a lot of restrictions but she systematically worked through them for several weeks to find a holiday that met our requirements. She even came in on her day o... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Amazing service once again from Hays ,Rebecca helped us to find our summer holiday for june27.Called into store to make enquiry and got booked up ,thanks again Rebecca for all your help,knowledge a... Se mer
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Morgan was great, sorted my cruise very quickly & at a good price. She answered all queries, getting back to me when she said she would which is a big plus in light of experiences I’ve had with othe... Se mer
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I am always happy dealing with Hay’s Travel at the Metro Centre, they know exactly what my preferences are. Tiana was really helpful abd I would give her 10 out of 10 for her polite and knowledgeable... Se mer
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Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
Unit 1.89 Upper Blue Mall Metrocentre, NE11 9YG, Gateshead, Storbritannien
- 0191 4326502
4,9
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Holiday
Tianna was wonderful helped sort everything out for me took time to tell me what was happening
10 september 2026
Fred Olson cruise
Steph was very patient with my friend and I to help us get the cruise we wanted
8 september 2026
Tianna helped and had an interest in…
Tianna helped and had an interest in her job which was appreciated
5 september 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Svar från Hays Travel - Metrocentre Blue
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive great service from our team. - Team Blue :)
Ellie is an asset to the company
Ellie is an asset to the company. We had a lot of restrictions but she systematically worked through them for several weeks to find a holiday that met our requirements. She even came in on her day off. Hays travel should recognise her person centred approach. She is outstanding and I will continue to book all future holidays with her at Hays
2 september 2026
Svar från Hays Travel - Metrocentre Blue
Thank you so much for your wonderful feedback! We are thrilled to hear about the exceptional service you received. We truly appreciate your recognition of the dedication shown in finding your perfect holiday, even with restrictions. We look forward to helping you with all your future travel plans. - Team Blue :)
Morgan was great
Morgan was great, sorted my cruise very quickly & at a good price. She answered all queries, getting
back to me when she said she would which is a big plus in light of experiences I’ve had with other customer service providers👍😃
2 september 2026
Svar från Hays Travel - Metrocentre Blue
Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience with our service. We hope you have an amazing cruise! - Team Blue :)
So easy to book via a call
Morgan was extremely helpful responding to our query on the phone and then coming back to us via email. She made the booking process easy.
31 augusti 2026
Svar från Hays Travel - Metrocentre Blue
Thank you so much for your wonderful review! We are so pleased to hear that you had such a great experience and that we could make the booking process easy for you. - Team Blue :)
Great service from helpful staff member
20 augusti 2026
Svar från Hays Travel - Metrocentre Blue
Thank you for your wonderful review! We are so pleased to hear that our team provided you with excellent assistance. We truly appreciate your kind words. - Team Blue :)
Svar från Hays Travel - Metrocentre Blue
Thank you for your wonderful feedback! We are so pleased to hear that our staff were helpful and professional, making your experience easy. - Team Blue :)
the lady was efficient and helpful and…
the lady was efficient and helpful and it was easy and quick to book our holiday
25 augusti 2026
Svar från Hays Travel - Metrocentre Blue
Thank you for your wonderful review! We are so pleased to hear that you found the booking process easy and efficient, and that our team was helpful. We hope you have a fantastic holiday! - Team Blue :)
Cruise booking
Booked another cruise with Hays Travel. Rebecca was great and helpful nothing was too much and everything was good and cruise booked.
16 augusti 2026
Svar från Hays Travel - Metrocentre Blue
Thank you for your wonderful feedback! We are so pleased to hear that your experience was great and that your cruise booking was handled so well. We appreciate your kind words. - Team Blue :)
Extremely helpful…
Booked 1st cruise and assistant (Rebecca) was exceptionally knowledgeable and helpful
17 augusti 2026
Svar från Hays Travel - Metrocentre Blue
Thank you for your fantastic 5-star review! We are so pleased to hear that our assistant provided such knowledgeable and helpful service for your first cruise. - team Blue :)
Friendly happy staff who go the extra mile for you
Fantastic friendly staff who go the extra mile for you
23 augusti 2026
Svar från Hays Travel - Metrocentre Blue
Thank you so much for your wonderful feedback! We are delighted to hear that our team provided such excellent service and went above and beyond for you. - Team Blue :)
Helpful and professional service,put at…
Helpful and professional service,put at ease as soon as you walk in
11 augusti 2026
Svar från Hays Travel - Metrocentre Blue
Thank you so much for your wonderful feedback! We are delighted to hear that you found our service helpful and professional, and that you felt at ease from the moment you walked in. - Team Blue :)
We wouldn’t go anywhere else
We wouldn’t go anywhere else, used hays travel for over 12 yrs , staff are lovely always look we are getting a good deal ,
15 augusti 2026
Svar från Hays Travel - Metrocentre Blue
Thank you for your wonderful review! We are so pleased to hear that you've been a loyal customer for over 12 years and consistently find our staff lovely and our deals great. - Team Blue :)
An Excellent Travel Consultant!!!
21 augusti 2026
Svar från Hays Travel - Metrocentre Blue
Thankyou so much for your kind words :)
Great fantastic staff always helpful on…
Great fantastic staff always helpful on your side all the way
13 augusti 2026
Svar från Hays Travel - Metrocentre Blue
Thank you so much for your wonderful review! We are delighted to hear that you found our staff to be so helpful and supportive. Your positive feedback is greatly appreciated. - Team Blue :)
Amazing service once again from Hays…
Amazing service once again from Hays ,Rebecca helped us to find our summer holiday for june27.Called into store to make enquiry and got booked up ,thanks again Rebecca for all your help,knowledge and patience whilst making our choice .We would not go anywhere else to book our holidays as everyone in Hays Blue mall are so friendly ,helpful and knowledgeable and always help us to get the perfect holiday .Thankyou christine&Tom
1 augusti 2026
Svar från Hays Travel - Metrocentre Blue
Thank you for your wonderful feedback! We are so pleased to hear about your continued excellent service and that our team provided caring and accommodating attention to detail. We truly appreciate your loyalty. - Team Blue :)
We always book our holidays at Hays in Gateshead
We always book our holidays a Gateshead, professional and efficient service. Always helpful and look to get the best deal. Thank you to the staff at Gateshead
10 augusti 2026
Svar från Hays Travel - Metrocentre Blue
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive professional and efficient service from our team, and that we always find you the best deals. - Team Blue :)
Rebecca who served us was brilliant…
Rebecca who served us was brilliant from start to finish.
Explained everything in detail.
17 augusti 2026
Svar från Hays Travel - Metrocentre Blue
Thank you so much for your wonderful 5-star review! We are so pleased to hear that everything was explained in detail. - Team Blue :)
Detta är Trustpilot
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.