Hays Travel - Killingworth Omdömen 

I would highly recommend Hays Travel and especially Lynsey and Stephanie, who have both gone above and beyond to help us book our New York trip.

We had quite a few issues along the way with quotes, flight availability and prices changing, and at times it felt like we were getting nowhere. However, the girls never gave up. They worked incredibly hard to find us exactly what we wanted and kept searching until they found the right package for us.

Stephanie even managed to secure free baggage for us, which was a lovely extra and very much appreciated. Nothing was too much trouble, and throughout the whole process they were friendly, patient, professional and determined to get us the best deal possible.

I’ve booked many trips with this branch over the years and also have a Mexico holiday booked with them. The service is always outstanding, and that’s why I keep coming back.

Thank you, Lynsey and Stephanie, for all your hard work. You are a credit to Hays Travel. I wouldn’t hesitate to recommend this branch to anyone looking to book their next holiday.

Excellent customer service. Good communication giving you all the information you require. Nothing is too much bother, all killingworth staff go the extra mile to help.

We went to have a look at some holiday destination not knowing where we would like to go .
The manageress could not have been more helpful she spent a lot of time with us to make sure we had the wright package. Definitely will use hay again

Excellent service and attention to detail yet again from Beth, would highly recommend.

We Always use hays at killingworth the staff are very helpfull and help in any way they can to get you the holiday you want
great service all round!

The staff member (Rachael) was very patient and helpful as we pondered what holiday was best for us. She was very attentive.

Stephane was amazing she took her time to find us what we were looking for, never felt rushed and she was very helpful

I made the mistake of revealing my maximum budget.
My restrictions were a specific date +/- 2 days, less than I hour from the airport, close to tavernas and shops and not too hilly.
The options provided started at my maximum and went up. The only option to reduce the price was to reduce the holiday from 14 to 11 days. I was too late and wanted the most expensive dates!
I declined the offers and went to another Travel agent.
Within 10 minuted I had several options - all meeting my criteria.
After checking relevant local information data, I booked my option. All with 30 mins.
AND I was more than £800 below the limit supplied to the Hays agent.
So much for her claim "we're independent so we are not tied in and can get the best deals available!"
I'm glad I declined the Coffee offered at the start.

Very personal service, we didn’t feel rushed, Stephanie was very patient as we were unsure what exactly we were looking for

Very friendly and helpful,polite

Great customer service. Very friendly

Simply fantastic service - as always!

Friendly and professional service delivered by Lauren with attentiveness to special needs.

the service was first class at sorting our cruise & stay holiday out for us . there was lot of traveling & hotels to sort out & this was sorted it all out without any problems at all . thank you

Lauren at Killingworth Hayes is always helpful, informative and so kind. All the team here are great to find you your perfect holiday.

Beth has been fantastic and has supported us with a number of different options for our Honeymoon!

Very helpful and friendly staff

Assistant helpful, gave good advice and was able to search for our preferences and get a good deal.

Staff were great

Always helpful and patient