We booked a carribean cruise at Hayes Travel and we walked out knowing alot about what to expect as its our first cruise. Cheryl was absolutely fantastic in her mannerism and experience. Nothing was t... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
You go one mile further, you really do. I’m a picky traveller and I know this but Ruby, George and the team up ant the Ilkeston store understood that you’re amazing all of you. Representing Hays trav... Se mer
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We had a good welcome as soon as we got in the place ruby very pleasant she went through everything with us and even looked at different hotels for us thank you very much will go again. Ilkeston not t... Se mer
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George was really patient and helpful. We didn't know what kind of holiday we wanted but he asked us lots of questions to narrow down the search. He told us about feedback from other customers and... Se mer
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Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
31 Bath St, DE7 8HF, Ilkeston, Storbritannien
- 01158605346
4,9
Utmärkt
932 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Memphis holiday
Very happy with the help and advice Natasha gave me, she booked our holiday and everything else including hotel transfers and a tour, would definitely book a holiday again in the future.
10 december 2025
Svar från Hays Travel - Ilkeston
Thank you for the lovely review, I hope you all have an amazing time and can't wait to hear about it :) Tash
Svar från Hays Travel - Ilkeston
Thank you for the lovely review, I hope you have an amazing time :) Tash
We feel Vanessa goes beyond 5*
We feel Vanessa goes beyond 5*, she goes out of her way to help with professional advice nothing is to much trouble. She will always try to get us the best options. We would highly recommend her to all our friends and family.
26 november 2025
Svar från Hays Travel - Ilkeston
Thank you so much Kathryn for taking the time to leave me a wonderful review, I am so happy that I managed to find you a great Holiday. Vanessa :-)
Rude staff waited for staff members to…
Rude staff waited for staff members to finish chatting before been seen poor service
Wont be booking a holiday here again
26 november 2025
Svar från Hays Travel - Ilkeston
Thank you for your feedback and for giving us the opportunity to resolve the issue. We're actively working on addressing the concerns raised and we're committed to making it right.
Our team is dedicated to ensuring you're satisfied with our service, and we appreciate your cooperation.
We look forward to welcoming you back into our branch and hope you'll give us the chance to serve you better in the future.
Kind regard
Vanessa Conlon
Svar från Hays Travel - Ilkeston
I am so pleased that we sorted your family holiday out. It was an absolute pleasure. I am sure you will have a fabulous time. Thank you for coming to see us. Let us know how you get on. Thanks again Dawn :-)
Professional service tailored to our…
Professional service tailored to our needs at a competitive price.
30 november 2025
Svar från Hays Travel - Ilkeston
Thank you for the lovely review, I hope you both have an amazing time :)
Knowledgeable staff who took time to…
Knowledgeable staff who took time to understand our requirements
29 november 2025
Svar från Hays Travel - Ilkeston
Thanks you for taking the time to leave a review. It really is great to received such positive feedback. I will be sure to pass this on to Vanessa. Have a great holiday. Thanks again Dawn :-)
Patient and understanding of SEN needs.
Cheryl listened and understood the needs of our family. She was patient and made so many useful suggestions. I am really pleased with what she found. It was a pleasure booking with her.
20 november 2025
Svar från Hays Travel - Ilkeston
It was my pleasure to be able to recommend places for you to visit. Thank you for booking another holiday with us in branch. I can't wait to hear all about it - Cheryl :-)
Holiday
Went on to hays travel ilkeston to book a holiday
The we're great so helpful and polite.They really what they doing the whole experience was great.
Date 26/11/25
26 november 2025
Svar från Hays Travel - Ilkeston
Thank you for your lovely comments. I will be sure to pass them on to Vanessa she will be delighted. I hope you have a fab holiday. Dawn :-)
Had a brilliant service and the lady…
Had a brilliant service and the lady listened to what we wanted. Nothing was rushed so we could see what we were purchasing.
22 november 2025
Svar från Hays Travel - Ilkeston
Thank you for taking the time to leave me a lovely review, I am really pleased that I managed to find you the perfect Holiday. Vanessa :-)
Holiday from hell
Had to pay 120 Euros to change our room as we where in a basement with no lift only stairs when making the booking we advised we wanted a balcony +lift first and last time booking with Hays Travel.
5 oktober 2025
Omdöme utan inbjudan
Svar från Hays Travel - Ilkeston
Good Afternoon, I am very sorry that the room you booked did not meet your expectations. The comments that you raised whilst in branch have been passed on to the tour operator and your full complaint that we discussed in branch is now being dealt with by our customer relations department. Kind Regards, Cheryl - Branch Manager
Very helpful customer service
Very helpful customer service, attention to detail, and came up with some really good ideas. Vanessa did a great job at finding us a lovely family holiday at a great price.
13 november 2025
Svar från Hays Travel - Ilkeston
Thank you so much for taking the time to leave me a wonderful review, I am confident that you will all have an amazing Holiday. Vanessa :-)
Svar från Hays Travel - Ilkeston
Thank you for taking the time to reply, and for booking another holiday with us. Cheryl :-)
Enjoyable experience.
Staff are very friendly & attentive & make booking our holiday an easy & enjoyable experience.
6 november 2025
Svar från Hays Travel - Ilkeston
Thank you for taking the time to leave us a review and thank you for booking another holiday with us. Kind Regards, Cheryl :-)
Svar från Hays Travel - Ilkeston
Thank you for leaving me a review. It was my pleasure to be able to recommend and book your holiday. I will look forward to hearing all about it - Cheryl :-)
Very helpful and knowledgeable lady.
26 oktober 2025
Svar från Hays Travel - Ilkeston
Thank you for the lovely review, I hope you have an amazing time in Benidorm :)
Excellent service
Matched online price and searched for best options for airport and dates. Saved me a lot of time. Good price. Paperwork very clear. Everything arrived quickly. Offered alternatives and other options. Very efficient. Vanessa went above and beyond.
1 november 2025
Svar från Hays Travel - Ilkeston
Thank you so much for taking the time to leave me a wonderful review, I am sure that you both will have a wonderful time away. Vanessa :-)
Knowledgeable friendly staff
25 oktober 2025
Svar från Hays Travel - Ilkeston
Thank you for the lovely review, I hope you have a lovely time in Greece
Very helpful staff..explained…
Very helpful staff..explained everything well..I've used hays travel previously and will definitely use them in the future
26 oktober 2025
Svar från Hays Travel - Ilkeston
Thank you for taking the time to leave us a lovely review. You have picked a lovely hotel, I will look forward to hearing all about it - Cheryl :-)
Your self love there job and thay pass…
Your self love there job and thay pass there happiness on to the public
17 oktober 2025
Svar från Hays Travel - Ilkeston
Thank you for the lovely review! I hope you both have an amazing time. :) Tash
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