Hayes Travel at Ely were excellent. The whole process of choosing our holiday was made easy by Megan the travel consultant. She made the whole experience very pleasant. Megan was extremely detailed a... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This is the first time using Hays Travel. We were made welcome as soon as we entered the shop. Our holiday was organised for us by Megan. She was very knowledgeable and was able to answer all our ques... Se mer
Företaget har svarat
Excellent service as usual. Sharon (and all the staff) are so helpful and efficient. Booking is so much easier at Hays rather than trying to do it all yourself on line.
Företaget har svarat
always five stars Sharron always goes that extra mile to make sure everything is exactly right before signing us up don’t know how she puts up with our expectations but she is so patient. I would thin... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
11 Market Street, CB7 4PB, Ely, Storbritannien
- 01353464029
4,9
Utmärkt
822 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The lady was extremely helpful and went…
The lady was extremely helpful and went above our expectations to help us find and book our holiday, she listened and advised, excellent service
13 november 2025
Svar från Hays Travel - Ely
Thank you for your kind review!
First Class Service & advice
We have used Sharon at the Ely branch for nearly 30 years and she never fails us. This time around we went to Sharon with a pre-conceived idea of our holiday and she guided us to a different resort which we are sure will be just perfect.
Thanks Sharon.
7 november 2025
Svar från Hays Travel - Ely
Thank you so much Mark for your lovely review. Sharon is definitely a superstar!
We're sure you'll have an amazing holiday - Natalie
Always excellent customer service and…
Always excellent customer service and with a smile.
5 november 2025
Svar från Hays Travel - Ely
Thank you so much for your lovely review, it was a pleasure to get your holiday booked for you! - Megan
Fantastic service with great knowledge…
Fantastic service with great knowledge from Sharon. Nice and easy and not pushy at all. A great experience!!
14 oktober 2025
Svar från Hays Travel - Ely
Thank you so much for your lovely review. It was my pleasure to help, and I'm sure you'll have an amazing time - Sharon
We decided on the spur of the moment to…
We decided on the spur of the moment to book a short trip, so we went and were politely greeted and asked how we could be helped. The man Simon looked for a trip for us as we weren’t even sure where to go. He even took the time to book our seats on the plane and check us in as it was within 28 days of travel. I can’t recommend this service more highly. It was so easy.
2 november 2025
Svar från Hays Travel - Ely
It was our pleasure to book you, we hope you have a lovely holiday
Svar från Hays Travel - Ely
Thank you for you review and booking with us.
100% trust.
It is so reassuring to see how the staff of Ely brunch goes beyond their duties to help you. We are very grateful for all their help, specially Sharon that is not just really capable person also very helpful and diligent. I come back every time because of them.
1 november 2025
Svar från Hays Travel - Ely
Thank you for taking the time to send us your review.
Love hays travel makes everything easy…
Love hays travel makes everything easy n simple plus very helpful every time
28 oktober 2025
Svar från Hays Travel - Ely
Thank you so much for your lovely review. It was a pleasure to help, and its always great to see you - Natalie :)
Brilliant service from the moment we…
Brilliant service from the moment we walked in. Kelly and Meghan both took the time to listen to what we wanted and find the perfect holiday for us. We have booked with Hays before and will continue to as it's always made so easy.
20 oktober 2025
Svar från Hays Travel - Ely
Thank you Mark for your lovely review. Its always great to see you in store, and we look forward to seeing you again soon
The staff was excellent very…
The staff was excellent very professional didn't try to puch other stuff in me couldn't ask for more
27 oktober 2025
Svar från Hays Travel - Ely
Thank you Karl for your lovely feedback. It was my pleasure to help - Natalie :)
Holidays to Dubai and Sri Lanka
Our holiday planning (to Dubai and Sri Lanka) was made easy with the expert help of Sharon at Hays Travel, Ely. We were able to express what we hoped for from our 2-week family trip and Sharon brilliantly devised a plan, liaising with other holiday operators for us, to come up with an outline of both travel, hotels, and trips that were both exciting and fitting to our needs for a special holiday.
Many thanks, Sharon. Your input was appreciated and we very much look forward to a fabulous holiday and making many memories with our teenage boys. Thank you!
19 oktober 2025
Svar från Hays Travel - Ely
Hi Rachael. Thank you so much for your lovely review. I'm so glad we managed to get you the perfect itinerary, and I'm sure you'll all have an amazing holiday - Sharon
Friendly helpful knowledgeable staff
16 oktober 2025
Svar från Hays Travel - Ely
Thank you so much for your lovely review
Simon was brilliant
Simon was brilliant. I walked in the shop with a few’must haves’ on my holiday wish list but no idea where I wanted to go. Within the hour my holiday was all booked and sorted. Stress free! Thank you
25 oktober 2025
Svar från Hays Travel - Ely
Thank you so much for your lovely review. It was a pleasure to help - Simon
Good experience
Kelly and her colleague were really helpful. She gave us good information to help us to make our choices.
22 oktober 2025
Svar från Hays Travel - Ely
Thank you for your lovely review. I will pass your comments onto Kelly! - Megan
Patience and kindness!
It was great that I could call in several times and always be welcomed with patience and kindness - I'll be back again before I go on my trip!
15 oktober 2025
Svar från Hays Travel - Ely
Thank you for your review
Called in at Hays Travel for help…
Called in at Hays Travel for help booking a holiday for next Spring and found a very helpful member of staff who was knowledgeable, listened to what we wanted and soon had it all basically booked for us as requested. Excellent service and a pleasure to experience. Now looking forward to our holiday and would certainly recommend them.
20 oktober 2025
Svar från Hays Travel - Ely
Thank you so much for your amazing review, we hope you are looking forward to your trip.
We were not listened to we were miss…
We were not listened to we were miss informed ..we now have to make another trip into branch to sort it out..
21 oktober 2025
Svar från Hays Travel - Ely
Thank you for taking the time to leave a review. I believe you have spoken to Kelly who was able to advise and offer help to you today. We are open 0930 - 1730 tomorrow where you can call us to amend the booking with the options given if you don't want to make a trip into store. I look forward to hearing from you.
Svar från Hays Travel - Ely
Thank you for your kind review! - Megan
Great Experience and lovely staff
Joel was very helpful, knowledgeable and made the process of booking a holiday very easy. Thank you. We will definitely use Hays Travel again.
14 oktober 2025
Svar från Hays Travel - Ely
Thanks very much for your kind comments, we will make sure these are passed on to Joel.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.