Hayes Travel at Ely were excellent. The whole process of choosing our holiday was made easy by Megan the travel consultant. She made the whole experience very pleasant. Megan was extremely detailed a... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This is the first time using Hays Travel. We were made welcome as soon as we entered the shop. Our holiday was organised for us by Megan. She was very knowledgeable and was able to answer all our ques... Se mer
Företaget har svarat
Excellent service as usual. Sharon (and all the staff) are so helpful and efficient. Booking is so much easier at Hays rather than trying to do it all yourself on line.
Företaget har svarat
always five stars Sharron always goes that extra mile to make sure everything is exactly right before signing us up don’t know how she puts up with our expectations but she is so patient. I would thin... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
11 Market Street, CB7 4PB, Ely, Storbritannien
- 01353464029
4,9
Utmärkt
821 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Absolutely amazing
Absolutely amazing. Thank you so much - we are hugely looking forward to our trip away. So helpful and friendly and we worked through all the different options - so kind and understanding of our needs. Thank you.
4 mars 2026
Svar från Hays Travel - Ely
We are so happy to hear that you found our team helpful and friendly. We appreciate your kind words and hope you have a fantastic trip. Thank you.
ely, Hays Travel
Helpfull,cheerfull,knowledgeable,made…
Helpfull,cheerfull,knowledgeable,made to feel welcome,
8 mars 2026
Svar från Hays Travel - Ely
Archie,
We appreciate your kind words! We are so happy that you felt welcome and found our team helpful and knowledgeable during your visit.
ely, Hays Travel
If I could give more than 5 stars I…
If I could give more than 5 stars I would!
Megan, along with Sharon offer so much more than a travel service. They are understanding, interested in my personal situation and informative!
They are always happy to look in to any of my ideas for me and I would imagine they provide this service to all their customers.
Always a friendly wave if I pass by and a welcoming smile when I drop in!
8 mars 2026
Svar från Hays Travel - Ely
Caroline Hammill,
We appreciate your wonderful feedback! It's great to hear that you value our team's dedication to providing informative and understanding service. We're so happy to assist with your travel plans and ideas and enjoy chatting with you!
ely, Hays Travel
Would always use Hays Ely
I would always go to Hays Ely as had the experience of booking online with Iglu but they add on so many different costs, with Hays the consultants know what you want and find the best deals without the faff. Well done Hays Ely & well done all the consultants.
26 februari 2026
Svar från Hays Travel - Ely
We're so glad to hear that you appreciate our consultants' expertise in finding the best deals without any unnecessary complications. Thank you for recognizing our team's dedication!
We have booked with Hays many times…
We have booked with Hays many times from start to finish very helpful and knowledgeable
23 februari 2026
Svar från Hays Travel - Ely
VANESSA CURTIS,
We appreciate your continued bookings with us. We are so glad that you find our team helpful and knowledgeable. Thank you for your review.
ely, Hays Travel
your representative just went the extra…
your representative just went the extra mile, she was excellent. She was informed and certainly knew her job and helped us so much, especially with the technological aspects as we are hopeless technophobes!! Our experience just could not have been better. It gave us faith in humanity again! All round excellence - her name was Sharon.
26 februari 2026
Svar från Hays Travel - Ely
We're delighted to hear that our representative went the extra mile and helped you so much. It's wonderful to know that her expertise and assistance with technology enhanced your experience. Thank you for your positive feedback!
Very helpful adviser
Very helpful adviser who was keen to help us to an affordable option for our preferred itinerary.
27 februari 2026
Svar från Hays Travel - Ely
We appreciate you taking the time to leave us this wonderful review. We're so happy we could help you find an affordable option.
Sharon dealt with with our requests…
Sharon dealt with with our requests with knowledge and expertise and courtesy
24 februari 2026
Svar från Hays Travel - Ely
Thankyou Peter for taking the time to review your experience of booking with Hays in Ely.
It is very much appreciated.
Svar från Hays Travel - Ely
Thank you so much for your lovely review!
Great service
Great service, patient staff and we got a bespoke holiday we wanted.
Thank you
12 februari 2026
Svar från Hays Travel - Ely
We are so happy to hear that our patient staff provided great service and created the bespoke holiday that you wanted. Thank you!
ely, Hays Travel
Megan was absolutely wonderful
Megan was absolutely wonderful. 10/10 customer service
12 februari 2026
Svar från Hays Travel - Ely
Thank You Alivia for your lovely review! I hope you have a wonderful time away and we hope to see you soon!
Very helpful assistant who did…
Very helpful assistant who did everything to book what we required
17 februari 2026
Svar från Hays Travel - Ely
We're so happy to hear the assistant was very helpful and booked exactly what you required. Thank you for the fantastic review!
Sharon from the Ely branch made our booking experience easy.
Sharon from the Ely branch made our experience great. Her knowledge of cruises was amazing and she guided us through the booking and selection of our cruise expertly.
17 februari 2026
Svar från Hays Travel - Ely
We're happy to hear that your experience was great! It's wonderful to know that you found our team member's cruise knowledge amazing and helpful during your booking.
ely, Hays Travel
Great booking Experience
Sharon made the whole process a lot less stressful than booking direct with P&O. It was quick and easy and nothing was too much trouble.
14 februari 2026
Svar från Hays Travel - Ely
We're so glad we could make the booking process smooth and straightforward for you. It's great to hear that nothing was too much trouble. Thanks for your review.
Hays Travel
Knowledgable and helpful staff
Knowledgable and helpful staff
Everything was easy
Cannot fault service
14 februari 2026
Svar från Hays Travel - Ely
We appreciate your review and are so glad everything was easy for you. Thank you for letting us know about your positive experience.
Hays Travel
Fantastic helpful staff nothing is too…
Fantastic helpful staff nothing is too much trouble. Very very knowledgeable.
14 februari 2026
Svar från Hays Travel - Ely
We appreciate your positive feedback and are so glad that our knowledgeable staff were helpful and accommodating to your needs.
Hays Travel
Kelly was fantastic
Kelly was fantastic. Helped with everything and didn’t mind when I made changes a number of times.
30 januari 2026
Svar från Hays Travel - Ely
We appreciate you taking the time to leave us such a fantastic review! We are so happy to hear that you found our team member helpful and accommodating.
Hays Travel
It was so easy to get exactly what we…
It was so easy to get exactly what we wanted Megan was very helpful and sorted out our holiday quickly
Hayes travel Ely
12 februari 2026
Svar från Hays Travel - Ely
I appreciate your kind words! I am so happy we could quickly assist you in securing your desired holiday plans. Thank you for your review! - Megan
Lovely company to do business with.
Lovely company to do business with, thorough, polite, friendly as and knowledgeable.
Administration was made easy too. Highly recommend.
8 februari 2026
Svar från Hays Travel - Ely
We're happy you found our company lovely to deal with and appreciate your kind words regarding our team's thoroughness, politeness, and knowledge. We're glad administration was easy for you.
Hays Travel
Simon (at the Ely branch) was wonderful
Simon (at the Ely branch) was welcoming and very knowledgable, he made the experience of booking our family cruise easy and reassuring. Would definitely recommend using Hays to book a holiday and can’t speak highly enough of Simon’s professionalism.
1 februari 2026
Svar från Hays Travel - Ely
We're happy to hear that booking your family cruise was easy and reassuring. It's great to know that our team member's knowledge and professionalism were helpful. We appreciate your recommendation and feedback!
Hays Travel
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.