The travel adviser, Chloe, couldn't have been more helpful. She looked at numerous options with us and explained everything we needed to know, such as location of hotel, proximity to popular tourist... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Hays Travel Durham is my go to branch when booking holidays. I contacted Ashleigh, branch manager, with some options and dates and prices were given quickly and clearly. When the decision was made... Se mer
Företaget har svarat
The travel agent , Chloe in the Durham City branch was excellent. I was asking for a last minute booking for a British Isles coastal cruise which proved to be fully booked. She used her own initiative... Se mer
Företaget har svarat
I needed to cancel a holiday and rebook two at the same time and Lily at the Durham branch was very accommodating. She spent lots of time to ensure everything was just as I needed. I would definitely... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
1-4 North Road, DH1 4SH, Durham, Storbritannien
- 0191 3847690
5,0
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
very helpful and well informed service…
very helpful and well informed service as always from Hays in Durham. Ashleigh was patient and both professional and kindly.
Clive an Janet Wright
2 augusti 2026
Svar från Hays Travel - Durham
Thank you for your wonderful review! We are so pleased to hear that our service was helpful. We hope that you have a lovely holiday. Thanks Cara & Ashleigh :)
Svar från Hays Travel - Durham
Thank you for your wonderful 5-star review! We are so pleased to hear that we were able to sort out your holiday for you. We truly appreciate your kind words.
Thanks Bethany :-)
Another seamless booking experience…
Another seamless booking experience with Ashleigh and her team at Durham.
24 juli 2026
Svar från Hays Travel - Durham
Thank you so much for your kind review :) Durham Girls
Nobody offers you more than Hays Durham!
Hays Travel Durham is my go to branch when booking holidays.
I contacted Ashleigh, branch manager, with some options and dates and prices were given quickly and clearly.
When the decision was made on which one we would like to book, Ashleigh then provided an outstanding and efficient service. Everything was explained clearly and my booking documents were delivered promptly. Thank you again Ashleigh and Hays!
30 juli 2026
Svar från Hays Travel - Durham
Thank you very much for your kind review, so glad I could find your perfect holiday! Ashleigh
Asked for a specific holiday told the…
Asked for a specific holiday told the agent what I wanted got me an excellent deal at a cheaper price than what I was quoted
30 juli 2026
Svar från Hays Travel - Durham
Thank you for taking the time to leave such a fab review! I am glad we could get you booked and offer you a better price. Have a lovely time. Thanks, Ashleigh :)
For the last five years Cara has us…
For the last five years Cara has us book our holiday and enjoy her advice and experience over the years.
26 juli 2026
Svar från Hays Travel - Durham
Thank you for taking time to leave feedback. It is a pleasure to book your holidays ever year! Countdown is on for the next one!
Thanks Cara :)
I cant think chloe enough
I cant think chloe enough. Nothing was too much trouble. We had preset requests. She sorted everything we asked for. Very professional thank you
24 juli 2026
Svar från Hays Travel - Durham
Thank you for your wonderful review! We are so pleased to hear that all your requests were handled professionally and that you had such a positive experience. We appreciate your kind words. We hope that you have an fantastic holiday! Thanks Chloe :)
Efficient and helpful service
Cara welcomed us with a smile, and as I had every detail ready written down for her, she quickly got us booked up for our next trip abroad. Very smooth and efficient as always. Thank you
24 juli 2026
Svar från Hays Travel - Durham
Thank you for taking the time to leave such a lovely positive review, I hope you have an amazing time. Thanks Cara :-)
Special shout out to Louise
Special shout out to Louise, who has gone above and beyond to book our dream holiday to Boston
24 juli 2026
Svar från Hays Travel - Durham
We are so happy to hear we could help you book your dream holiday! We appreciate your kind words.
Thanks Louise :-)
First time booking with hays travel and…
First time booking with hays travel and my wife and I found the staff extremely helpful, her name was Charlotte and she explained every detail so we both understood everything, absolutely First class
20 juli 2026
Svar från Hays Travel - Durham
Thank you for taking the time to leave such lovely comments.
I hope you have a lovely holiday.
thanks Charlotte :)
Friendly staff
Friendly staff, got all the information I needed and looked for a better deal to book another holiday
21 juli 2026
Svar från Hays Travel - Durham
Thank you for taking the time to leave such a lovely review, I hope you have an amazing time. Thanks Ashleigh :-)
Ashleigh from the Durham office
Ashleigh from the Durham office, was fab. Very helpful , organised and on the ball. Nothing was too much trouble for her. My husband’s uses a mobility scooter and accessibility was sorted immediately. I will certainly book a holiday with her again. Thank you
20 juli 2026
Svar från Hays Travel - Durham
Thank you for leaving such lovely feedback.
I really do appreciate it and it was my pleasure.
Hope you have a fantastic holiday.
thanks Ashleigh :)
First class branch
Ashleigh was able to help me by arranging a very short notice trip away , accommodation, flight times and price all great - thanks
19 juli 2026
Svar från Hays Travel - Durham
Thank you for leaving such kind words
I am glad we managed to get you sorted. I hope you have a great holiday.
thanks Ashleigh
Great staff
The staff were really helpful and so patient. They took the time to make sure the holiday suited my needs
17 juli 2026
Svar från Hays Travel - Durham
Thank you for your wonderful feedback! I hope you have a fantastic time on your Crete Holiday.
Thanks Cara :-)
Great advice and service.
16 juli 2026
Svar från Hays Travel - Durham
Thank you for taking time out of your day to leave a review. I hope you enjoy your holiday in Garda.
Thanks Bethany :-)
The travel agent
The travel agent , Chloe in the Durham City branch was excellent. I was asking for a last minute booking for a British Isles coastal cruise which proved to be fully booked. She used her own initiative and found a suitable replacement quickly and professionally . The new cruise is along the French, Belgian, Netherlands coast on the Ambassador ship, Ambition. This company is new to me and aot cheap than Fred Olsen my usual cruise line!
16 juli 2026
Svar från Hays Travel - Durham
Thank you for your wonderful feedback! We are so pleased to hear that our team provided excellent service and quickly found a fantastic alternative for your cruise. We hope you have a magnificent time on your upcoming trip!
Thanks Chloe :-)
Svar från Hays Travel - Durham
Thank you for taking time to leave feedback. It is always our pleasure to book your holidays. I hope you have a great time in Corfu.
Thanks Louise :-)
Chloe was brilliant
Chloe was brilliant! From walking in the store to leaving she was attentive and knowledgeable.
This is why we always book with hays!
12 juli 2026
Svar från Hays Travel - Durham
Thank you for taking time to leave feedback. It was a pleasure to book your holiday and once again have a fantastic trip this month! Thanks Chloe :)
First class service
As ever, Cara from Durham branch attended to our needs and also knows what we like and don’t like. Booked our 6th cruise.
12 juli 2026
Svar från Hays Travel - Durham
Thank you for taking the time to leave such lovely feedback i hope you have the best time. Thanks Cara :-)
Svar från Hays Travel - Durham
Thank you for your lovely comments, so glad we could get you sorted :) Cara & Chloe
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.