The travel adviser, Chloe, couldn't have been more helpful. She looked at numerous options with us and explained everything we needed to know, such as location of hotel, proximity to popular tourist... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Hays Travel Durham is my go to branch when booking holidays. I contacted Ashleigh, branch manager, with some options and dates and prices were given quickly and clearly. When the decision was made... Se mer
Företaget har svarat
The travel agent , Chloe in the Durham City branch was excellent. I was asking for a last minute booking for a British Isles coastal cruise which proved to be fully booked. She used her own initiative... Se mer
Företaget har svarat
I needed to cancel a holiday and rebook two at the same time and Lily at the Durham branch was very accommodating. She spent lots of time to ensure everything was just as I needed. I would definitely... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
1-4 North Road, DH1 4SH, Durham, Storbritannien
- 0191 3847690
5,0
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very good staff are great
10 juni 2026
Svar från Hays Travel - Durham
Thank you for taking time to leave a review. I hope you have a great time in Morocco.
Thanks Ashleigh :-)
All the booking process was very good…
All the booking process was very good and quick as usual And nothing is any problem with any of the staff
10 juni 2026
Svar från Hays Travel - Durham
Thanks for reviewing our service and your lovely feedback! Thanks Charlotte :-)
All aspects of the booking were dealt…
All aspects of the booking were dealt with by a very helpful and knowledgeable staff,I would recommend to other traveller's .
10 juni 2026
Svar från Hays Travel - Durham
Thank you for your feedback and taking the time to review our service, hope you are looking forward to your holiday. Thanks Ashleigh :-)
Louise recalled our prevous visit
Louise recalled our prevous visit. She booked the holiday quickly and efficiently, checking all details and making sure we understood what was included. Was friendly and had a sense of humour.
9 juni 2026
Svar från Hays Travel - Durham
We are so pleased to hear we could assist you efficiently with your booking. We appreciate your kind words about our friendly service. We hope that you have a lovely holiday. Thanks Louise :)
Ashleigh was as friendly and helpful as…
Ashleigh was as friendly and helpful as ever and makes booking a holiday so easy
7 juni 2026
Svar från Hays Travel - Durham
Thank you for your kind words! Hope you have a lovely holiday. Thanks Ashleigh :)
Called in to the branch
Called in to the branch. Louise was very helpful and researched based on my needs, which changed a couple of times as my dates were uncertain. Managed to get me a better location and cheaper through further looking into it.
4 juni 2026
Svar från Hays Travel - Durham
thank you for leaving such lovely feedback.
I am glad we managed to get you sorted and hope you have a wonderful holiday
thanks Louise
Friendly efficient service from the…
Friendly efficient service from the staff in Durham branch
26 maj 2026
Svar från Hays Travel - Durham
Thank you for taking the time to leave feedback.
I am so glad we managed to get you sorted for your next cruise.
thanks Lily :)
Svar från Hays Travel - Durham
Thank you for taking the time to review our service and leaving lovely feedback - hope you look forward to your holiday! Thanks Ashleigh :-)
Professional and friendly
Friendly staff.Particularly Ashleigh, the lady we dealt with directly;she was very helpful and pleasant.The whole process of booking the holiday was very smooth and relaxed.
6 juni 2026
Svar från Hays Travel - Durham
Thank you for your wonderful review! We are so pleased to hear that your booking process was smooth and relaxed. We appreciate your kind words. Thanks Ashleigh :)
Svar från Hays Travel - Durham
Thank you for taking the time to leave such a good review. I hope you have a lovely time. Thanks Louise :-)
It great to have a one to one cara from…
It great to have a one to one cara from Durham store was very professional help us all the way to book our holiday Cara made me feel comfortable.
4 juni 2026
Svar från Hays Travel - Durham
Thank you for taking your time to leave such lovely feedback. It was my pleasure booking your holiday. I hope you have a great time in Kos.
Thanks Cara :-)
All in the preparation Telephoned the day before went in…
Telephoned the day before we went in the shop , Chloe was very helpful checking flights / car parking
So when we went in the next day all questions and queries were answered which saved time .
1 juni 2026
Svar från Hays Travel - Durham
Thank you for taking time to review our service and for booking with us again! Hope you are looking forward to your trip! Chloe :-)
Svar från Hays Travel - Durham
Thank you for taking your time to leave such a lovely review.
I hope you have a fantastic time on your holiday to Majorca
Thanks Lily :-)
Svar från Hays Travel - Durham
Thank you for your kind words! We hope that you have an fantastic holiday. Thanks Ashleigh :)
Excellent t service
21 maj 2026
Svar från Hays Travel - Durham
Thank you for your kind review, so pleased I could get find your perfect holiday! Lily
Sraff were so obliging and helped so…
Sraff were so obliging and helped so much with our situation. Well pleased
24 maj 2026
Svar från Hays Travel - Durham
We are so pleased we could help with your situation. Thank you for your kind words! We hope that you have a lovely holiday.
Thanks Charlotte :)
The highly informative professional…
The highly informative professional team, alwsys friwndly & nothing is to much to ask. Louise from Durham branch had a mountain to climb to find a holiday which suited all rhe needs of 9, 5 adults & 4 children of mixed ages, sbe was so patient, absolutly brilliant service
24 maj 2026
Svar från Hays Travel - Durham
Thank you so very much for your kind review, so pleased we could get you booked up :) Louise
Overall a good experience
Overall we got the holiday we wanted at a fair price. The only snag was I had to call back and the adviser was unable to access our historic details from previous bookings. This would have made the admin much easier than having to give names etc again. We love Hays and would recommend them.
22 maj 2026
Svar från Hays Travel - Durham
We're so glad you got the holiday you wanted at a brilliant price! We appreciate your feedback regarding accessing past booking details and take it onboard. Thank you for your continued loyalty.
Thanks Chloe :)
Charlotte was great with us
Charlotte was great with us. She spent around 4 hours helping us to get the best deal and ensuring that we had a great hotel location. She was very kind and helpful with us. The booking process itself was very quick and we got it all sorted within the day.
20 maj 2026
Svar från Hays Travel - Durham
We are so happy to hear that we could make your booking experience so easy and stress-free. We appreciate your kind words. We hope that you have a lovely holiday! Thanks Charlotte :)
Very experienced perceptive travel agent
Cora was very professional and insightful in organising our holiday.
20 maj 2026
Svar från Hays Travel - Durham
Thank you for leaving a lovely review.
I am so glad we managed to get your next holiday sorted. It was my pleasure.
thanks Cara :)
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.