Hays Travel - Dunfermline Omdömen 

Knowledgeable, pleasant and helpful

I had phoned in the morning and spoken to Craig in local Dunfermline branch. Asked if he could look at Jet2 holidays to Rhodes. I popped in a couple of hours later. I have never been to Rhodes so needed help to choose suitable resort. Craig had very good options for me to look at. Talked through everything and I chose a beautiful hotel. Very happy, exactly what I wanted.

Holly (the agent who I dealt with) was helpful and friendly and made the whole booking process a pleasure.

The holiday I was looking for was no longer in the window and I could only remember a few details. The staff member took time to find it and walked me through all the options. He was very patient and helpful. I felt that I had found the right holiday at a very good price. I am very happy with the experience.

Well informed efficient, professional freindly service

We had a lovely experience at Hays in Dunfermline. Agent Amber listened to our requests and found the ideal cruise for us.
She was also very patient while we had to sort problems with my credit card.

I had had difficulty booking a flight to Zimbabwe on line but Craig at Hays in Dunfermline was very patient in sorting it out for me.

Craig at Hays in Dunfermline is extremely helpful. We wouldn’t consider booking our holiday with anyone else.

Very helpful, she knew what she was doing .

Served by Holly who had booked two other previous trips for me. Usual high standard of service.
One suggestion is for Manager of Dunfermline branch to install a water cooler or have bottled water available for customers booking trips ( as client can be sitting there for 60 minutes or so).

Great customer service from Craig in the Dunfermline branch

Hays Dunfermline is the best travel agent, would not go anywhere else.
Very welcoming, helpful and friendly.
Craig helped us again to book another holiday, he is so experienced and knowledgeable.
We also get all our currency from Hays.

Excellent service from Holly, everything was explained clearly, very happy

I had a rough idea of what we wanted with my two friends who were not there with me. I was quite impressed with patience and professional attitude shown by the male staff member. He showed me the cruise we wanted and waited in between while I phoned my friends to make sure we booked the right thing. Not once did he appear to rush me. This was not the first time we booked a holiday with Hays Travel and definitely not the last. Thank you Hays Travel staff.

Craig made every thing so simple to book our cruise.

The guy that seen to us was very helpful made our booking easy.

Sales assistant was good understood what we were looking for

Amber at Dunfermline was wonderful. Shared her own experiences. Answered all our questions. Very helpful.

We have used Hays in Dunfermline for a few years now, very helpful, very polite and make the process easy and clear