First impression was a great smile and welcome by Ceri @ Broughton. Ceri was very knowledgeable and explained the holiday options clearly and was not pushy, the booking process was quick and ea... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fantastic place to book a holiday. Lovely friendly staff and plenty of holidays to choose from. Good rates on Travel money too when you've booked. Highly recommended, Broughton Park store
Fantastic helpful friendly staff. Was seen within minutes of entering the store and Dyane was really helpful and sorted my holiday really quickly. Got me a great deal on the exact date and hotel I wan... Se mer
Företaget har svarat
Charlotte was so helpful and thorough. She was a delight to deal with and very reassuring. It was a relatively complex booking with flights to Trinidad, a connection to Tobago and a home flight from... Se mer
Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
Unit 6 Broughton Shopping Park, CH4 0DP, Broughton, Storbritannien
- 01244455791
4,9
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
We had an issue with our booking and…
We had an issue with our booking and when we went back the staff quickly resolved this for us and was no trouble at all (Natalie and Iona) I think their names were staff very friendly lovely atmosphere in there also
23 juni 2026
Svar från Hays Travel - Broughton
Emma,
Thank you for your kind words. We are so pleased to hear that our team was able to quickly resolve your booking issue and provide a friendly experience.
Kind Regards
Hays Travel
Very Good helpful.
9 juni 2026
Svar från Hays Travel - Broughton
Thank you for the wonderful feedback. Hope you have an amazing holiday
Hays travel
I am very delighted with the customer…
I am very delighted with the customer service I received from Mr. Kemal.
I first went to the Broughton TUI branch to book our holiday, and they told me they would get back to me by email. In the meantime, I visited Hays Travel, where Kemal assisted me with great professionalism and genuine interest. He kept me informed throughout the process and managed to find me a great holiday deal while I was still in the branch.
To be honest, if I hadn’t received such a quick response and excellent service, I probably wouldn’t have booked with Hays Travel. Kemal was amazing, and from now on, I will always contact him first when planning our future holidays. He was kind, friendly, and, most importantly, dedicated to helping me find the right holiday. He is a great asset to Hays Travel, and I am very grateful that I had the opportunity to meet him.
I would also like to thank Emilia, who helped me with processing the tickets. She was very helpful, and I really appreciate her assistance as well.
Thank you both for providing such outstanding customer service.
26 juni 2026
Svar från Hays Travel - Broughton
Birgul,
Thank you for your wonderful review! We are so pleased to hear about the excellent service you received. We are delighted to know you had such a positive experience.
Kind Regards
Hays Travel
So knowledgeable
So knowledgeable, and a credit to you. Booked exactly what we wanted and more
This our first holiday with Hays, and so far it's excellent.
Clare and Andy.
2 mars 2026
Svar från Hays Travel - Broughton
Andy,
Thank you for your wonderful feedback! We are so pleased to hear that we could book exactly what you wanted and more for your first holiday with us. We hope you have an excellent trip!
Kind Regards
Hays Travel
They were very helpful in accommodating…
They were very helpful in accommodating my holiday request, friendly staff, and Dan was professional and I have booked a number of cruises with them as nothing was too much trouble for all the staff.
25 juni 2026
Svar från Hays Travel - Broughton
Andrea,
We're so pleased to hear our team provided such excellent service and that you had a positive experience booking your cruises with us. We appreciate your kind words!
Kind Regards
Hays Travel
First time booking with Hays Travel in…
First time booking with Hays Travel in Broughton. We were looking to book two last minute holidays with awkward dates and Ruby was fantastic at sorting this all out for us. We were very happy with the service and will be using them again for future holidays.
24 juni 2026
Svar från Hays Travel - Broughton
Lynsey,
We are so pleased to hear you had such a positive first-time booking experience with us, especially with your last-minute holiday plans. We look forward to assisting you with future holidays!
Kind Regards
Hays Travel
Excellent friendly service from Dan who…
Excellent friendly service from Dan who even patiently rescheduled our dates to get us a better deal!
22 juni 2026
Svar från Hays Travel - Broughton
Garry Millar,
We are so pleased to hear you received excellent service and that we could help you find a better deal for your holiday! Thank you for your kind words.
Kind Regards
Hays Travel
Very helpful and knowledgeable staff…
Very helpful and knowledgeable staff that made the whole process fun, exciting.
We will definitely use them again.
16 juni 2026
Svar från Hays Travel - Broughton
John Stubbs,
Thank you for your wonderful feedback! We are so pleased to hear that our team made your experience fun and exciting. We look forward to assisting you again in the future.
Kind Regards
Hays Travel
Natalie in Broughton was excellent
Natalie in Broughton was excellent - very knowledgeable and so helpful. Nothing was too much trouble.
23 juni 2026
Svar från Hays Travel - Broughton
Archie,
We're so happy to hear that our team member provided such excellent and helpful service. Thank you for your kind words!
Kind Regards
Hays Travel
Svar från Hays Travel - Broughton
Anonymous,
We appreciate your kind words.
Kind Regards
Hays Travel
really friendly
really friendly , welcoming and relaxed
full of information and advice will be using them again
12 juni 2026
Svar från Hays Travel - Broughton
Sian Owens-Jones,
We are so pleased you found us friendly and helpful. We look forward to assisting you again!
Kind Regards
Hays Travel
Lovely service
Lovely service, didn’t feel pressured. Went away to discuss our holiday of a lifetime. Rang back a little later to confirm our booking.
18 juni 2026
Svar från Hays Travel - Broughton
sarah gill,
We're so happy we could help you plan your special trip without pressure. We hope you have a wonderful holiday!
Kind Regards
Hays Travel
Svar från Hays Travel - Broughton
Alan,
Thank you for your feedback. We appreciate it.
Kind Regards
Hays Travel
Very accommodating
The staff at Broughton were so accommodating for me and my 1 year old daughter, very friendly! Thank you so much!
17 juni 2026
Svar från Hays Travel - Broughton
customer,
We're so glad our team provided excellent service to you and your daughter. Thank you for your kind words!
Kind Regards
Hays Travel
She was very helpful ,and give us all…
She was very helpful ,and give us all information we ask for,
16 juni 2026
Svar från Hays Travel - Broughton
Keith Worthing,
We are so pleased we could assist you with all your questions. Thank you!
Kind Regards
Hays Travel
The staff were all very helpful and…
The staff were all very helpful and welcoming. The booking process was clearly explained and we didn't feel rushed or pressured. We were extremely impressed with the service we received and it took away the stress of booking a holiday.
11 juni 2026
Svar från Hays Travel - Broughton
Christine ,
Thank you for your wonderful feedback! We are so pleased to hear that our team made your booking experience stress-free and positive.
Kind Regards
Hays Travel
very good as useal no complainets
14 juni 2026
Svar från Hays Travel - Broughton
George,
We appreciate your kind words. We're glad to consistently meet your expectations.
Kind Regards
Hays Travel
Very helpfull everything explained went…
Very helpfull everything explained went out of their way to help
14 juni 2026
Svar från Hays Travel - Broughton
MERFYN EDMUNDS,
We're delighted to hear we could assist you so thoroughly. Thank you for your kind words.
Kind Regards
Hays Travel
Lady was lovely who helped us
6 juni 2026
Svar från Hays Travel - Broughton
Rachel Woods,
We appreciate your kind words. We are so glad we could help.
Kind Regards
Hays Travel
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.