Absolutely brilliant! Aleah was so professional but very personal with everything, we had such a laugh through the whole phone call, she is a credit to the company. Booking was quick & simple & the... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
As always Emma and staff were excellent in finding us a suitable holiday location and hotel Always a delight to engage with the Broughton staff who go out of their way to help nothing too much tro... Se mer
Chloe was extremely helpful, searched everything we asked of her, until she found the best offer available for our benefit. She was very professional.
We can't thank Charlotte in Hays Travel, Broughton enough! She went out of her way to accommodate all of our requests (and there were quite a few with a 5 year old and a 16 month old!) She took her ti... Se mer
Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
Unit 6 Broughton Shopping Park, CH4 0DP, Broughton, Storbritannien
- 01244455791
4,9
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Chloe was extremely helpful
Chloe was extremely helpful, searched everything we asked of her, until she found the best offer available for our benefit. She was very professional.
11 juli 2026
Hays Staff Broughton
As always Emma and staff were excellent in finding us a suitable holiday location and hotel
Always a delight to engage with the Broughton staff who go out of their way to help nothing too much trouble for them
Thank you again
10 juli 2026
Absolutely brilliant
Absolutely brilliant! Aleah was so professional but very personal with everything, we had such a laugh through the whole phone call, she is a credit to the company.
Booking was quick & simple & the service provided exceptional.
Can’t wait to go back to Tunisia
10 juli 2026
Thank you Charlotte!
We can't thank Charlotte in Hays Travel, Broughton enough! She went out of her way to accommodate all of our requests (and there were quite a few with a 5 year old and a 16 month old!) She took her time and helped us to find the perfect holiday and the best deal - thank you!
6 juli 2026
From when I went into store the lady…
From when I went into store the lady who I seen was ready to assist me she was very efficient very helpful and got my holiday booked smoothly could not recommend hays travel enough
8 juli 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Hays Travel Broughton
My recent dealings with the Broughton branch were extremely disappointing.
I initially called regarding an advertised Japan holiday deal priced at £1,280. The adviser I spoke with said she would call me back with further information, but I never received a return call.
I then contacted the branch again and spoke to a different member of staff, who claimed nobody could recall speaking with me previously (they took all my details and a contact number). He provided a higher price than the one advertised, which I was still prepared to accept. However, he advised that he was unable to make the booking and that someone would contact me the following day.
Natalie called me back as promised, but the price had increased yet again. When I explained that I would need some time to think about it, she abruptly ended the call.
Overall, the communication, customer service, and pricing experience were incredibly poor. Based on my experience with this branch, I would recommend travelling a little further and using a different Hays branch.
6 juli 2026
Omdöme utan inbjudan
Svar från Hays Travel - Broughton
Hi Elle,
We tried to call you to discuss this. I'm extremely sorry if it seemed like I ended the call—it went silent, and I thought we had been disconnected.
We would love the opportunity to help you find the best deal possible. If you get back in touch, we can look at different date options and see if we can secure a better price for you.
I look forward to hearing from you.
Thanks,
Natalie
Give you time and help to choose your…
Give you time and help to choose your holiday and good advise to find what you want
26 juni 2026
Ceri was very helpful and knowledgeable…
Ceri was very helpful and knowledgeable and was able to sort out our requirements
23 juni 2026
Another holiday to look forward to. usual a brilliant experience and…
As usual a brilliant experience and excellent service. Nothing is too much trouble. Natalie did a great job and we know that we're going to the right hotel that will suit us and our group. Many thanks. Jeff.
2 juli 2026
Very friendly …extremely helpful and…
Very friendly …extremely helpful and informative
Everything was booked in no time …couldn’t fault anything
30 juni 2026
Really welcoming and helpful
Really welcoming and helpful, great service to build and find a holiday at the best price for you thanks
23 juni 2026
Always a pleasure to deal with Natalie…
Always a pleasure to deal with Natalie at Broughton branch. Nothing is too much trouble and always gives advise on the best options, would never book with another travel agent, and we always recommend this branch to our friends and family
29 juni 2026
Really helpful
Really helpful , got us exactly what we asked for x friendly and really good experience
29 juni 2026
Svar från Hays Travel - Broughton
Hi Helen ,
We are so pleased to hear you had such a good experience with us and that we could help you find exactly what you were looking for! Thank you for your kind words.
Kind Regards
Hays Travel
We had an issue with our booking and…
We had an issue with our booking and when we went back the staff quickly resolved this for us and was no trouble at all (Natalie and Iona) I think their names were staff very friendly lovely atmosphere in there also
23 juni 2026
Svar från Hays Travel - Broughton
Emma,
Thank you for your kind words. We are so pleased to hear that our team was able to quickly resolve your booking issue and provide a friendly experience.
Kind Regards
Hays Travel
All the staff in broughton park are…
All the staff in broughton park are amazing can’t help you enough brilliant experience
27 juni 2026
Very Good helpful.
9 juni 2026
Svar från Hays Travel - Broughton
Thank you for the wonderful feedback. Hope you have an amazing holiday
Hays travel
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