First impression was a great smile and welcome by Ceri @ Broughton. Ceri was very knowledgeable and explained the holiday options clearly and was not pushy, the booking process was quick and ea... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Charlotte was so helpful and thorough. She was a delight to deal with and very reassuring. It was a relatively complex booking with flights to Trinidad, a connection to Tobago and a home flight from... Se mer
Amelia was just so patient and very helpful We had a friend that has a serious medical condition and Amelia was very professional and checked with P&O to make sure that our holiday would cater for h... Se mer
Aleah went above & beyond to show us all opportunities available, nothing was too much trouble, she even worked 1 hour after her going home time to make sure everything was booked for us Cannot fault... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
Unit 6 Broughton Shopping Park, CH4 0DP, Broughton, Storbritannien
- 01244455791
4,9
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Happy.
Natalie made us welcome again and found us a lovely holiday .Staff in there very friendly too .
22 juli 2026
Svar från Hays Travel - Broughton
That's so lovely to hear - thanks so much for your review and for booking with us!
Natalie :)
Svar från Hays Travel - Broughton
Thanks so much for your review and for booking with me in Broughton,
Emillia :)
Booking agent was pleasant & polite.
Booking agent was pleasant & polite.
Had to wait for about 10 minutes for someone to become available.
Agent was happy to try several combinations of destinations & dates. Didn't feel rushed.
One important criteria for us was time of transfer, agent wasn't able to offer resorts within an hour of airport. We had to go into each hotel's details individually to identify potential destinations.
20 juli 2026
Svar från Hays Travel - Broughton
Gill,
Thank you for your feedback. We're pleased to hear that Ruby was pleasant and patient while exploring destination options. We understand your frustration regarding the transfer time criteria and will look into improving how we present this information.
Kind Regards
Hays Travel Broughton
Service and support was excellent as…
Service and support was excellent as well as follow up calls to keep us updated. Emilia made the whole booking easy and matched our requirements. Thanks
15 juli 2026
Svar från Hays Travel - Broughton
Awww this is so lovely of you to say - thanks so much for your review! I really appreciate you booking with me in Broughton,
Emillia :)
what great staff
what great staff, nothing is too much trouble, they bend over backwards to assist you. we wouldn't go. anywhere else.
22 juli 2026
Svar från Hays Travel - Broughton
This is so great to hear! Thanks for you lovely words and thanks so much for booking with us again,
Aleah :)
It was a very good experience and Ruby…
It was a very good experience and Ruby was very helpful ☺️ great job 👏
21 juli 2026
Svar från Hays Travel - Broughton
Thanks so much for taking the time to leave a review- I really appreciate it and thanks so much for booking with me in Broughton,
Ruby :)
Very helpfulCeri our adviser was very…
Very helpful Ceri our adviser was very helpful and pleasant and sorted everything out for us definitely book my next holiday with Hays.
21 juli 2026
Svar från Hays Travel - Broughton
Thanks so much for booking with me and will look forward to seeing you again soon,
Ceri :)
Emma was extremely pleasant made the…
Emma was extremely pleasant made the booking a very easy process.
20 juli 2026
Svar från Hays Travel - Broughton
That's great to hear! - thank so much for taking the time to leave a review, I really appreciate it and thanks for booking with us in Broughton,
Emma :)
Very poor customer service
Unfortunately my experience with Hays Broughton has been somewhat lacking. Having spoken to a member of staff (a man, don’t recall his name) I was promised a call back with possible holidays. He did not call me back so I chased it up a couple of days later. I spoke to a lady who again promised to get the original staff member to call me back. She said she would call me herself if he was unable to. I’m still waiting for a call back 5 days later!
Won’t be wasting my time there again, they obviously don’t need the customers!
Poor customer service!!
11 juli 2026
Omdöme utan inbjudan
Svar från Hays Travel - Broughton
Good Afternoon,
I am sorry to hear about this, and please be assured that we tae all our customers feedback seriously.
Please forward your comments/issues to us at online.support@hays-travel.co.uk so we can look into this further for you.
Kind regards,
Chloe.
Nice staff and very patient !!!
12 juli 2026
Svar från Hays Travel - Broughton
susan,
Thank you for your kind words! We are so pleased to hear that our team provided you with such patient and friendly service.
Kind Regards
Hays Travel Broughton
Very friendly and knowledgeable staff.
11 juli 2026
Svar från Hays Travel - Broughton
Mr Morgan,
Thank you for your wonderful feedback! We are so pleased to hear that our team was friendly and knowledgeable during your visit. We truly appreciate your kind words.
Kind Regards
Hays Travel Broughton
The service in Haye
The service in Haye, BROUGHTON is always exceptional. I’ve known Charlotte who served me yesterday for quite a few years, she’s lovely, friendly, helpful and does a great job. It took a while to find the holiday we were looking for and to book it but she was patient and thorough. All the staff are great and I appreciated the two cuppas I had whilst I was there too 😊
16 juli 2026
Svar från Hays Travel - Broughton
Awwww this is so lovely - thank you so much for leaving such a wonderful review - and thank you for booking with us once again!!! Its always lovely to see you!
Charlotte :)
Team in store were friendly and…
Team in store were friendly and knowledgable. Were able to guide us in picking the right hotel.
10 juli 2026
Svar från Hays Travel - Broughton
That's great to hear! Thanks so much for booking with me - always here if you need anything else,
Ceri :)
We went to Hays Broughton
We went to Hays travel agent Broughton, 3 times couldn't commit straight away as had to wait for hubby to finish work before committing hence the 3 visits. We dealt mainly with Dan for all visits and he was great, couldn't do enough for us. Had a bit of banter with him, great. All the staff are great there will definitely go back. On the 17th July we finally made a decision and booked. YEAH.
17 juli 2026
Svar från Hays Travel - Broughton
Anna,
Thank you for your wonderful feedback! We are so pleased to hear about your positive experience with our team, especially Dan. It's great to know you enjoyed the banter and felt well looked after during your visits. We look forward to welcoming you back!
Kind Regards
Hays Travel Broughton
dan was so helpful he listened to my…
dan was so helpful he listened to my reqests and built my holiday around them thank you
15 juli 2026
Svar från Hays Travel - Broughton
Harry,
Thank you for your fantastic 5-star review! We are so pleased to hear that we were able to create the perfect holiday experience for you by listening to your requests.
Kind Regards
Hays Travel Broughton
Svar från Hays Travel - Broughton
Thanks so much for leaving a 5 star review - I really appreciate it and thanks for booking with me in Broughton,
Aleah :)
Relaxing and fruitful experience
Relaxing and fruitful experience. Got the best deal and most suitable for our purpose in the friendly atmosphere. The only thing missing was an offer for a nice cup of tea or coffee.
7 juli 2026
Svar från Hays Travel - Broughton
Ohhh no I am so sorry about the cup of tea I must have been too busy searching for your holiday - next time I promise!! Thanks for leaving a review I really appreciate it and thanks for booking with me.
Aleah
First time using Hayes travel
First time using Hayes travel, I can honestly say a great experienceGreat communication, great deal for taking my family to Japan would highly recommend and will now be using for further holidays in the future
6 juli 2026
Svar från Hays Travel - Broughton
Thank you so much for taking the time to leave a review and for your lovely words! I am so glad you have found us at Hays Travel Broughton - hopefully we can be your agent of choice now for future holidays! It was my pleasure booking your amazing trip!
Ruby :)
This is my 3rd holiday booked with Hays…
This is my 3rd holiday booked with Hays travel, fantastic service every time. Won’t go anywhere else now.
12 juli 2026
Excellent service
Excellent service - very personal but thankfully without the usual "I know someone who went there" . Very friendly and although things were a little complicated, it was completed extremely efficiciently.
12 juli 2026
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