Hassle Free Boilers Omdömen 

Worst company ever had to deal with install 2 boilers bith broken in 2 year. Still waitng for are reply after 3 months

Contacted company reference problem with boiler and within 30 minutes had phone call from a pier who instructed myself on how to fix problem which i resolved with his help very impressed with his attitude and friendly manner over phone problem solved within short time full credit to all involved especially Pier.

We reported a faulty boiler to Hassle Free Boilers late afternoon, using their very efficient webmail facility.
I had an email back within the hour to say that an engineer was booked to sort the problem out - the very next morning!
The contractor contacted me by text message on the day (at 7am) to confirm the booking and then a phone call to say he would be with me within 30 minutes -and he duly was.
Super efficient service from HFB and the contractor - thank you both very much,
Martin B, Stroud, Gloucestershire.

Refusing to service - I had a boiler installed in 2014 and signed an agreement for HFB to provide an annual service. Owing to covid this dropped away and now they are being a little more than a hassle to get a service as per the agreement.

Dan explained everything clearly and fixed the problem very well

What a sham of a company ….. contacted them via their website has you they don’t have a contact number !
I asked them for an early settlement … 2 years left on my contract ….
They want…….. £175 plus Vat Admin Fee
….,,,,,,,,£175 Early Settlement fee plus VAT
….. and £175 plus vat to take the Restriction off which they registered at Land Registry !
Even DICK TURPIN wore a Mask !! 🤬

I would give this company zero stars if I could. Poor customer service you can’t talk to anyone direct I’ve lost count of have many emails I’ve sent this company and they all go unanswered.

Total waste of time.

I have been sending emails, called twice (each time had to leave a void mail)
Emailed countless times to get my regular annual service and inspection .. (been almost 2 years since last one).
I had a response after my last email (Wed. 7th , they replied Thurs 8th) - I told them to read my emails , got a response ("Please advise how it is we can assist you. ") to which I said they obviously have not read my emails... now nothing since (now the 15th Feb)

Asked for settlement to get out of the contract but they just ignore me.
They have broken their contract, I will have to find out about cancelling my DD payments .

Update: 26/03/2024
Called me 2 weeks ago on a Monday, "We have an engineer in the area today, is it convenient to visit?"

No! , I am at work!

2 weeks later (yesterday) emailed me to confirm a visit for 9th April) and FINALLY got the settlement cost I requested April LAST YEAR.
Install was 2016 8 years into 12 year
Excessive cost (Admin fee+Early fee + restriction release+ base settlement)
Considering they are in breach on contract I am not happy.

DONT USE THESE PEOPLE FOR A BOILER

Three days without hot water or heating in the middle of winter. Why can't you speak to anyone, seems they are hiding behind emails so they don't have to deal with complaints, not the best way to run a company.

Really don’t understand what’s gone on with this company. Was and has been very good, regular service, good communication but over the last few years we have had some terrible communication and services. This one in particular, promised a service back in September and only just got it. Since the service had two leaks, had no contact or help and when another company do finally come in they have the wrong information down and don’t want to do the work. Still have a leak, dripping all over my worktop. Will probably look to terminate contact and move to another company.

Really struggling with communications with this service! Engineer has given a poor yearly service leaving a leak in the kitchen damaging the work surface and ignoring a leak in the airing cupboard. This was on the 25th and poor responses to emails. Still not fixed and still leaking no one has called or acknowledge theirs
emails. Service is appalling!
We used to have a fantastic service but this last couple of years has become awful! May need to cancel direct debit and leave it to the lawyers to sort out! As no one can be bothered to sort out!

Well got so small problems sorted out all good now, Every thing is going well now boiler is to be serviced monday 29/01/24

This time it took someone 7 days to come out to the problem (trouble with the thermostat) fitted one part but then they said something else was wrong and they would be back the next day but 2 days later nobody has come. We have been left with no boiler function at all no heating or hot water . No response from emails to the company at all so completely been left in limbo. Not good customer service. Looking like I'll have to seek legal advice as they are completely in breach of contract. Used to be a good company prior to lockdown but now its so stressful when you have boiler trouble.

My boiler broke down during a very cold period of weather. I have two young sons and had no heating or hot water. I contacted Hassle Free Boilers who immediately arranged an engineer to call. Unfortunately the boiler required a manufacturer specialist part so the engineer was unable to resolve the situation immediately. Hassle Free Boilers contacted the manufacturer on my behalf and arranged for the part to be replaced and therefore restored both heating and hot water to the property.

The customer service provided by Hassle Free Boilers was excellent and they went the extra mile to ensure my heating and hot water were restored with as minimal disruption as possible.

This company used to have great, proactive customer service. Now they seem to outsource to the point no one is accountable for anything, you cannot get hold if anyone easily. I have to chase for the annual services where they used to send reminders. This has been the case for the last few years and nothing is changing. Time to leave.

Having a total nightmare with hassle free boilers and would highly recommend avoiding at all costs. Bought a Viessmann boiler 5 years ago which has caused us nothing but trouble. We paid for an extra 2 years warranty taking the warranty to 7 years but between Viessmann and hassle free boilers they're both saying we have to speak to the other company to get someone out for the latest problem (plate heat exchanger) we've been left with no hot water for 5 days now. Hassle free boilers DO NOT have a phone number to ring anyone instead you have to communicate using emails which takes days to get a single reply everytime. They couldn't help you more when you're buying from them but once you've paid they want nothing to do with you. We're now having to go to trading standards to resolve.

Amazing customer service. Would definitely use them again. Jacob in particular is very polite and professional and was amazing all round.

Hassle free Boilers have only ever given 2 Services on the last one I was told that my heating system the radiators needed flushing 2 years later still no attendance also tied in to a contract that they do not honor but threatened with legal action when they changed to Eco vision without collecting direct debit to which I am paying arrears that they caused themselves at the same time booked me in for a call back to get the Radiators flushed of course no call Please would be bind into a long contract costing you 7000 pounds or more there are more reputable companies that consumers can go to ?
Hassle definitely I am considering the Ombudsman as Firstly I was quoted at purchase of Contract yearly Service also repairs given priority none of this has materialized Hassle Free Boilers seem to think that the Contract Binds them over the Customer we then have to do as we are told you cannot stop payment as then they will put a order on your house even if they are at fault so many excuses absolutely terrible company

No Contact No just fill a form out that gets ignored

Anybody about to take out a contract with these seriously need to reconsider there options.
We took out a contract in 2016 and never missed a payment. In nearly eight years we've only had three or four services, they don't send out reminders when a service is due. In October last year we emailed them to arrange a service, they said the engineers will be in touch we are still waiting. We then contacted them about the poor service and got the (due to Covid) excuse which doesn't explain the lack of service before or after Covid. As a service provider they are clearly in breach of contract, the fact that you can't speak to a person over the phone tells you all you need to know about this cowboy outfit.
Further to the above HFB tried to have this review removed, seems they don't like folk telling the truth.

5 star service, can’t fault this company! Big thanks to Trudie and Jacob for sorting everything so quickly.