Hassle Free Boilers Omdömen 

We have an agreement with Hasslefree where they fitted a boiler and we pay a monthly fee, which covered the boiler fitting and guaranteed an annual service and should any repairs be required this would be covered. Initially the service was as advertised but after a couple of years, we had to chase for the annual service (and sometimes it never happened). We've had a couple of occasions when boiler has stopped working and therefore expected our service contract to provide the service paid for.... Not so we've had to email constantly to chase for appointments, the phones are never answered, then if an engineer is booked they don't turn up, it is a lot of "HASSLE" and stress. It seems that the business is no longer set up to provide the service they are being paid for, the staff in the office Jacob and Trudie try to do the best they can without organisation behind them to support. (I note that if I stopped paying because of the lack of service it seems you will immediately be pushed to a debt collection agency, but as a customer we have no protection or opportunity for compensation for poor poor poor service.) Think more than twice about entering into an agreement with this company we cannot wait to get to the end of our contract and not have to endure service hell.

After being continually frustated in getting the boiler serviced, I left a damning review for HFB. Jacob picked up on this, contacted me and apologised. He quickly arranged for an heating engineer to visit, and service the boiler over two visits (it had a complete strip down service).

Now I have confidence the boiler is in fine working order, ready for the winter months. Thanks Jacob, you restored my faith back in HFB.

Absolutely awful company! Completely rip you off and still expect money each month!! My boilef has continually broke, leaving me with no hot water or heating. 4 times in 22 months ever time I'm left without heating or hot water for days/ week at a time. Contract states if you ring b4 10am with a problem with your boiler sn engineer will come out the same day.. ha! Absolutely crap. No yearly boiler checks have ever been done!! At one point an engineer told me my boiler was fitted dangerously! Avoid not worth the money or effort!!

Working nights as a nurse made scheduling tricky. Dave and his team did the whole installation while I slept - woke up to a toasty house and proper hot water.

We have been trying to get a service done since nov 24. No one has answered the phone or emails that we have sent we are stuck because they have attached to mortgage and that has to be paid in full . We have to pay £48 per month for the next 18 months. Alsowe are trying to renovate our kitchen and will need to move the boiler because they didn’t fit it where we asked them to. Absolutely distrusted with this company worst thing we ever did

Got an immediate response from Jacob to my email requesting a service as it had been a couple of years since the last one. Service date and time agreed within 10mins of me contacting them.
The engineer arrived on time no issues at all with the service provided.

Don't go anywhere near this company take your money and do nothing

This is now the 4th time I’ve taken time off work to have a boiler service and the 4th time there has been a ‘no show’ from any engineer! This has been an ongoing issue since September 2024 when I tried to book a service which was already almost 2 years overdue!

I put a stop to all direct debit payments until this was sorted as I advised them I would. I agreed to pay the backlog off moneys (after HFB passed my owed debt to a Credit agency) and was promised an engineer would be with me now my account was back upto date. And I’m still waiting! This is the worst company I have ever had the misfortune of working with. How bloody difficult is it for them to keep to their agreement???

Great service from HFB, trudie was so helpful over the telephone and their engineer was on time and dealt with the issues.

Great to talk to someone on the phone instead of a machine. Nice ti see things are getting back to normal. Thank you Trudie keep, keep up the great work.

Very highly recommend this company and Trudie was very helpful

Great service from hassle free boilers, especially from Trudie who provided excellent advice and service over the phone

Hassle free is definitely not the right name, we waited for ages for them to put a part in our boiler. After about a year of trying to contact them both phone and email with no response I decided to stop payment, maybe not the right way to go but I stupidly thought that would get some reaction, no the first thing I got was a debt recovery agency, I have sorted this but still no response from hassle free and still no part in my boiler. Absolutely disgraceful!

After having a difficult time with communication from hassle free boilers I would just like to say that Jacob Pyatt is the exception he is reassuring, helpful and extremely responsive from start to finish and absolute asset to the company thank you so much Jacob!

Absolute HASSLE! Trying to get them to do things is hopeless. "Hassle Free" is a misrepresentation and I feel like writing to a trade body to state that it is.

Horrible communication — they ignore emails, don’t answer calls, and completely fail to deliver the service they promise. I feel like I’ve been robbed. They’re quick to take your money but vanish when it comes to support. Totally untrustworthy.

Disgraceful service. Never turn up to check boiler. We have occurred costs elsewhere and have left us with potentially an unsafe boiler. DO NOT USE THIS COMPANY.

Had to call HFB for a service, which they are contracted to do every year, but haven't done so since 2022. Appointment made for 7th April (2 months after request made, waited in all day for engineer - NO SHOW! And not for the first time!

No explanation given by company, and next available appointment 6 weeks later. No response to questions as to why the engineer never turned up, and they tried to turn it on me because I couldn't make the one appointment I was offered in the same month as the failure to appear.

Far from Hassle Free!

DO NOT USE THIS COMPANY
Took money for a boiler service and then no communications thereafter . Customer service via email and phone calls was crap !. To process a refund takes them 10 days whereas to accept a payment took less then 5 mins !
Avoid them !!!!

We had an awful experience with Hassle-Free Boilers. Our heating was non-functional from November to February, leaving us without heat during the coldest months—with four young children in the house.

Throughout this time, various subcontractors visited and identified different issues with the boiler, yet nothing was properly resolved. Despite repeatedly contacting Hassle-Free Boilers, communication was inconsistent and frustratingly poor. We initially spoke with a lady, who suddenly became unresponsive just before Christmas.

Appointments were a nightmare—promised visits never happened, and we were left waiting with no follow-up. Our emails were ignored until I formally sent a breach of contract and complaint letter. Only then did Hassle Free Boilers reach out, acknowledging the situation and attempting to resolve the issue. However, they claimed they were struggling to find engineers in our area.

Despite their involvement, the back-and-forth communication led to more empty promises and little action. Eventually, Hassle-Free Boilers agreed to cover the cost of a Vaillant boiler service for a year, given their responsibility for maintaining our boiler. As a result, we are now in a service contract with Vaillant for the next year.

After seven years of being in a contract with Hassle-Free Boilers, we have finally settled the account, but the experience has been nothing short of exhausting and disappointing.

Honestly, Hassle-Free Boilers needs more colleagues if they ever want to sort out the issues their customers face.

This experience was inexcusable—poor communication, unfulfilled promises, and a lack of urgency. I would strongly caution anyone considering Hassle-Free Boilers to think twice before using their services.