Harris Balcombe Omdömen 129

Very grateful for the support we had from Harris Balcombe, particularly from Dannielle. Through one of the most difficult times of our lives, Dannielle made every effort to ensure that we were supported and treated fairly throughout the whole process of something that you can never prepare for until it happens to you. Dannielle always responded to any queries in a timely manner whenever we had any concerns or queries. When we suffered from our tragic circumstances, there were countless people cold calling at our home, offering/pushing their services on us but we never had that experience from Harris Balcolmbe, they respected that our world had been turned upside down and were clearly in a state of distress which, when looking into what having such input does for you in this situation, gave us the confidence that they genuinely cared and helped me make the decision to instruct them to help us through the hell that we were going through. Can’t thank you enough for how helpful you were and I would definitely recommend their services to anybody who requires their input through such challenging times.

Without Harris Balcombe our claim would not have been succesful, we would not have recovered our losses. Key the claim was there level of expertise as initially our claim was rejected. I would recommend them for Business Interruption & Material Damage loss. What we found early oun our claims experince is that your local claims handler or broker will have nowhere near the technical and claims management experience of Harris Balcombe/+

I cannot believe we are back home, it still feels surreal…

Back in Feb 2024 we had a house fire in our family home, and it literally took everything from us.

We felt so lost and broken & even though we had insurance we were so left in the dark with things it was just so scary, we didn’t understand the process or what was really going on, and simply digesting the fact the house was gone was enough.

Communication with the insurance was long winded every time, it consumed so much time and having a baby and a young child, that was so hard.

So I googled in desperation to see if there was anyone out there who could help us with the whole thing and that’s when I came across Harris Balcome.

Bringing Harris Balcome into the mix in the early stages really helped to ease the whole process. The minute they were on board from then on everything just went smooth, the insurance communicated with Harris Balcome only and then Jonathan Ingham (who was assigned to our file) contacted us. & He actually cared too!!!! I cried on the phone to him a lot in the beginning (poor man, haha, but I was in the first year postpartum) and he was so kind every time. He explained things to help us make the right choices for our family home.

All in all, I am honestly so happy to have come across Jonathan at Harris Balcome. The whole process was seamless and he helped us to understand so much more, giving us realistic time frames, chasing the insurance and not leaving us in the dark like the insurance seemed to do.

Our house is now perfect, it feels so good to be home.

…Jonathan did everything he could to ensure we have had the correct building works done so that there is no smoke damage left in the property (unlike the insurance who just wanted to wipe down and repaint!).

If you are sadly in the circumstance me and my family were in, do not hesitate to get in contact with Harris Balcome because it will be the best thing you ever did.

Thankyou Thankyou Thankyou ♥️

Should have got Harris Balcombe involved from the start of our claim so that the narrative could have been controlled. Nevertheless, some honest and useful advice from JP on how to take the claim forward and steps to follow in dealing with the insurance company on our own. A good recommend to get this company involved from the very outset of a complex claim.

I instructed HB for a complicated claim involving an arson attack on my rental property as this is not my field and I was extremely busy with my own work. I was appointed Danielle who acted quickly and efficiently through out a complicated process involving a lot of tough negotiating to achieve a more than fair offer after receiving a nothing short of insulting first offer. Dannielle kept in touch throughout and was always there at the other end of the phone to answer any questions. Although this has been a stressful time I could not have done it without her.

After our home was affected by unprecedented flooding, friends recommended we should contact Harris Balcombe for help. Jeremy Balcombe assigned Jonathan Ingham to our case.
From the moment Jonathan first visited he gave us reassurance he would take everything in hand. He was true to his word, explaining our entitlements and negotiating on our behalf - alternative accommodation cover, damaged contents, dealing direct with insurance to secure the best outcome possible, plus more. He was professional, diligent, empathetic, and a pro at answering emails at lightning speed!
Thank you Jonathan, and also Jeremy, for your dedicated service. Your help and guidance were hugely appreciated in all phases of the claim.
We'll certainly be recommending Harris Balcombe to others.

Fantastic service and would highly recommend. Claims are incredibly stressful and having a company like Harris Balcombe on your side really takes the pressure off. Samantha was incredible from start to finish, and was on the ball with every aspect of the claim. I had very little to worry about and any concerns that did surface during the process, was dealt with by Sam swiftly and efficiently. Could not recommend them higher!

Our company has now used HB on three occasions, all due to water related incidents and all with outstanding results. We would not have arrived at the end of each claim in as healthy a position without their help, but this has been our experience.

A severe insurance claim can be extremely traumatic, especially as loss adjusters seem to have a need and ability to plumb ever lower depths but the experience and guiding hands of HB can be a great support and comfort.

Our latest claim commenced on 7th July 2023 with a roof collapse due to inundation and was only completed on 3rd January 2025. Patience and tenacity are therefore necessary requirements.

We would most certainly recommend them, thank you Mark and Jeremy.

Dear Steven and Mark,
Thank you both for your diligence, dedication, and unwavering support.
Securing a multimillion-pound compensation from the insurers is an incredible outcome that has made a tremendous difference to our business.
Your experience, guidance, and tireless efforts—particularly in dealing with the loss adjusters—have kept us in business. I truly appreciate all that you have done.

This company supported my elderly Auntie when she had to move out her home due to structural damage. Due to her age I supported in this matter. The company could not be more helpful, they kept me in the loop of every conversation they had with her. If I had to call or email for advice, response was very quick. Both myself and my Auntie were extremely pleased with the level of service and would recommend to anyone else.

We were approached by a representative of Harris Balcombe after a devastating fire, to offer their support services. Our representative was Mark Burke, who explained in great detail how the whole claim and recovery process would work. Everything was clearly laid out and a detailed plan of recovery was put into place. Mark’s assistance and advice throughout this ordeal, from start to finish, was first class. He was extremely professional and very knowledgable on all aspects of the recovery process. The reinstatement works occurred without any major issues, and Mark managed the whole process on our behalf from start to finish.
I would advise anyone in a similar situation to speak with Mark at Harris Balcombe, to help manage your claim, and also to reduce the significant administrative burden.

Impeccable service from start to finish.

I instructed Harris Balcombe to act on my behalf after my home was hit by severe flooding. Samantha Hamer was assigned to my case and took care of the claim from inception to completion, taking away all of the arduous tasks of dealing with the insurance company. Harris Balcombe appointed surveyors and builders, and the scope of work and work completed was to an excellent standard.

Sam and everyone else involved in the claim were a delight to deal with, and I knew I was in safe hands. I'd definitely recommend Harris Balcombe and I'd definitely use them again.

Cannot fault this company they were recommended by
A friend and was the best advice we have ever received.Johnathan Ingham dealt with our claim along with Emma. We had a flood and the loss adjuster was a nightmare to deal with.Johnathan was a great source of support at this stressful time returned all our calls and emails however trivial kept us updated on the progress of our property also the other firms that came along and put our home back together we’re excellent.cannot recommend this company highly enough thank you to all involved.Janet & Brian

I was so impressed with the management of my insurance claim
I had a devastating fire in my flat ,November 2023
It nearly killed my sister and was the most traumatic event I have experienced in my 74 years alive
This company did a superb job in resolving all the issues
The team was headed by Alex Balcombe and George Holloway dealt with the structural claim and Jonathan Ingram the contents claim
They did a great job, supportive and professional and achieved an excellent result
Particular thanks to Jonathan for his compassion and skill in dealing with me when I was at a very low ebb
Thank you all for your support and skill when it was most needed by me.

After a devastating house fire. We were fortunate enough to engage Harris Balcombe in particular Jeremy Balcombe He walked us through the insurance, claims, recovery and build process. Exceptionally helpful at the beginning when we were still in shock. He knows the process inside out and was able to negotiate better terms then we could have. He dealt with the insurers directly on our behalf which alleviated a lot of stress. Answered urgent emails/ calls rapidly and knew when to challenge insurers and when to leave matters.
We would not have been able to do this without him.
I would have no hesitation in recommending HB.

Could not recommend Harris Balcombe enough!

From start to finish Mark and Jeremy have always ensured we are kept in the loop. Extremely friendly, helpful and knowledgeable.

I do not believe we could have gotten the result we got, if we was to deal with the claim ourselves.

I have recently had a fire in a property and I chose to go with Harris Balcombe and Dannielle Douglas was appointed as my Loss Assessor. The service I have had from Dannielle throughout what has been a very stressful claims process has been excellent and she has always been very supportive, reassuring and quick to respond to any of my problems or queries. I can't thank her enough for all of the help she has given me throughout the whole process.

I am extremely grateful to Steven and Cranston for their time, dedication and commitment to my claim.

If I had undertook this mammoth task, I would never have produced the same results.  I am incredibly overwhelmed and just wanted to express my gratitude and appreciation.

The process within the early stages had been stressful and at times personal when engaging with my loss adjuster. If I had continued without their support, it would have inevitably resulted in a huge loss in terms of the business interruption payment. In hindsight, it would have been more beneficial to have them on board for the building claim, however we do not look backwards.

If I ever find myself in this situation, or anyone needs a recommendation, I will definitely be in contact or share the Harris Balcombe's details.

Thank you again and it's been a real pleasure working with you both, especially you Steven. 

I was introduced to Harris Balcombe by a neighbour when our homes were flooded in October 2023. Samantha Hamer was assigned to my case and she was my main point of contact throught the process. I am very pleased with how my claim was handled. Sam dealt with my insurance company directly, so I didn't have to, and this makes a big difference. I am now back in my home, as of June 2024, and I am very pleased with the repair work that has been completed.

The insurance company were arguing that I was in breach of their contract on several points and i almost gave up on a fire claim. Samantha and her team gave me the reassurance and confidence to keep perusing. Samantha was quick to reply and helped articulate my position as a new to the property business landlord. When under tremendous financial pressure Harris Balcombe came through and argued well for the correct figure needed.
Professional team and support, I highly recommend.