I'm really very satisfied with my order! I really like the clothing and the quality is excellent. The LED sign looks impressive too! I was particularly pleased with the personal and friendly custome... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Have an issue with order #HTAU126605, support is ridiculous, no support after sales. Package never arrived and already paid custom duty once, expecting me to pay duty and taxes for 2nd and requesting... Se mer
Absolut enttäuschend! Mein Paket ist nie angekommen, weil mein Name falsch geschrieben wurde – und das, obwohl ich ihn korrekt angegeben hatte. Nach unzähligen Nachrichten und drei Monaten Wartezeit h... Se mer
Företaget har svarat
MAJOR shipping issues including a likely theft during transit (probably due to branded packaging), but after almost 3 weeks it was ultimately made right by Hardtuned. I would recommend NOT going wit... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
World famous for automotive apparel & accessories. We offer the best range of tees, hoodies, leggings, footwear, accessories and more. Daily shipping worldwide.
Kontaktuppgifter
3,1
Medel
147 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 33 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Problems were solved quick and easy
My order was delayed trough stock shortages and other environmental difficulties and severe storms that hit australia
Support was kind and instead offered a replacement item for the out of stock items
10/10 my goto shop
+Quality is very good for the price
+Support answered quick and solved the problems fast and easy
9 januari 2024
Omdöme utan inbjudan
Svar från Hardtuned
Hey Jan, thank you for your understanding and your kind words!
Excellent customer service.
I only ordered two air fresheners, so my order was small and low value, however the service I received was still perfect. There was a small mix up in the packing process and only one air freshener turned up. A quick email to your customer service team and the second one was on its way to me without any delay. Mistakes happen and its how you deal with them that make you a great company to have dealt with. This was my first order with Hardtuned but it will not be my last and I have already recommended you to a friend.
Thank you.
4 januari 2024
Omdöme utan inbjudan
Svar från Hardtuned
Hey Jim, thanks for your kind words. We appreciate the time you took to leave this review
Always happy to return
Great team, always friendly and helpful. And the quality of products is perfect as always. Will buy more items in the future
3 januari 2024
Omdöme utan inbjudan
Svar från Hardtuned
Hey Jonas, thanks for your kind words, have a lovely rest of 2024!
Great company to buy from
Great company to buy from, very helpful when it comes to exchanging wrong shoe sizes. Will be buying from them for a while more.
18 november 2023
Omdöme utan inbjudan
Svar från Hardtuned
Hey Jeremy, thanks for the feedback and the kind words, we will be sure to pass this on!
Svar från Hardtuned
Hey Nicholas, thanks for feedback! We appreciate it!
Bad business practice
I notices when they have a sale they increase their prices. I took a screen shot of something I was going to buy but decided to wait for a sale. When they finally had one that same item was increased from $85 to $150 and was "discounted" to $107.. it's bad business.
25 december 2023
Omdöme utan inbjudan
Svar från Hardtuned
Hey Danny, we're sorry to hear this. Could you please send an email to sales@hardtunedstore.com with some photos of what you mean so we can have a look into this one for you?
Thanks.
Great customer service and very quick…
Great customer service and very quick reply. I’m very impressed about this company. The product I received had a fault. A great customer friendly solution was proposed in less than 24 hours. Product design is amazing for all JDM fan!
18 december 2023
Omdöme utan inbjudan
Svar från Hardtuned
Hey Marc, thanks for the kind words and we appreciate the support!
A1 Service
Customer service was super helpful. Gets back to be within minutes. Will be back here shopping again.
20 december 2023
Omdöme utan inbjudan
Svar från Hardtuned
Hey there, thanks for the feedback, we appreciate your support!
I wasnt sure my question was gonna be…
I wasnt sure my question was gonna be entertained since the product was purchased months ago, but they did. Overall great customer service
18 december 2023
Omdöme utan inbjudan
Svar från Hardtuned
Hey Martin, thank you for your review! We hope you have a wonderful Christmas!
Hardtuned are amazing customer service!
Hardtuned are probably the best company to have provided great customer service as I needed to return an item that wasn’t the right fit. Even though the item was out of stock and I could get the size I wanted they gave me a few options in place of this. Made the transaction so easy and was a pleasure to deal with. Thanks for being such a great company!! X
20 december 2023
Omdöme utan inbjudan
Svar från Hardtuned
Hey Lily, thanks for your kind words! We really appreciate it and hope you have a lovely Christmas!
I had some problems with one of the…
I had some problems with one of the jacket I bought, but the customer service was really helpful. Got an answer the same day that I reached out.
19 december 2023
Omdöme utan inbjudan
Svar från Hardtuned
Hey there, thanks for your kind words! We really appreciate it :)
Feple e magliette
Ottime felpe e magliette, le uniche cose negative sono spedizione e la dogana, consiglio Hardtuned. Grazie di tutto
25 november 2023
Omdöme utan inbjudan
Svar från Hardtuned
Hey Bonato, thanks for your kind words! We appreciate it
Horrible
Horrible, wanted an update on my order so i contacted customer service, they go on to say that they have lost my package?!?!??!?!?! two times already… very disappointed
17 december 2023
Omdöme utan inbjudan
Svar från Hardtuned
Hi Faith, we're sorry to hear this.
Originally, the package was returned to us due to an address inconsistency and we reached out to you regarding the returned package. We then posted out the replacement package and when you reached out to us regarding the second time we posted the package, we did some investigating and it came to our attention that the couriers had deemed it lost in transit. We do apologise for this inconvenience and we have since refunded you for the now sold out items in your order and organised a replacement package to be expressed shipped to you at no extra charge.
Due to the time of year, it's not uncommon for packages to get lost in transit and we do aim to come to resolution as quickly as we possibly can. As you originally sent the first email on a Saturday here for us, we responded on our next working day which is Monday and we came to an agreement together.
We do hope this clears up any confusion that has occurred.
Brilliant A+
Brilliant company to deal with.
I have bought from them about 6 times.
Everything's top quality, post is fast.
I agree, Bianca is amazing 😁
Will be purchasing again tomorrow!
15 november 2023
Omdöme utan inbjudan
Amazing customer service
Easy to order off of the website. Exchange process was made incredibly smooth by Bianca's amazing customer service. It was my first time ordering from Hardtuned and I've had such a great experience! 10/10 would recommend.
10 oktober 2023
Omdöme utan inbjudan
Svar från Hardtuned
Hey there - thanks for the kind words! We will be sure to pass them on to Bianca :)
customer service review
My order got stuck in customs so I contacted your customer service team.
A member of your help team was a massive help and kept me up to date with everything that went on. They were incredibly friendly and very helpful. I definitely will be purchasing from Hardtuned again in the future
9 oktober 2023
Omdöme utan inbjudan
Svar från Hardtuned
Hey Christopher, thank you so much for the kind words! We appreciate you taking the time to leave a review!
Bianca went above and beyond
Bianca went above and beyond. She turned my bad experience into a good one. I thought hardtune would fob me off but Bianca didn't.
5*
25 september 2023
Omdöme utan inbjudan
Svar från Hardtuned
Hey Waseem - thanks for the kind words! We will be sure to pass this on to Bianca.
When I received wrong item hat
Customer support 10 out of 10! I received wrong hat but they listened my issue and they resolved it to gave me correct one hat. I really appreciate it!
10 september 2023
Omdöme utan inbjudan
Svar från Hardtuned
Hey Ivan - thank you so much for the feedback and the kind words! We appreciate it
Helpful and friendly support team
Received a faulty product from a third party seller but Hardtuned were more than happy to help and sort out a replacement, even covering shipping costs. Support team was quick to reply and very friendly. Bianca was super helpful through the process!
17 juli 2023
Omdöme utan inbjudan
Svar från Hardtuned
Hey there - thanks for the kind words! We really appreciate it!
Best Customer Service
Honestly the best customer service I've ever received.
Had an issue with the jacket I ordered so they sent a replacement straight away.
Bianca was exceptionally helpful, even going above and beyond to personally pack my order, ensuring there were no issues with the product.
100% recommend this company.
1 augusti 2023
Omdöme utan inbjudan
Svar från Hardtuned
Hey Connor - thanks for the kind words!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.