Tom Barnett is a star. He sorted out the acquisition of new laptops for our mobile team and we enjoyed next working day delivery for everything ordered, including something we were given to understand... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Shan was really helpful from start to finish, I threw a lot of questions Shan's way as it was my first time using some of the services. Really quick professional support that made the whole experience... Se mer
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I have consistently found Michelle’s support from Customer Service to be attentive, prompt and, most of all, fuss-free. She is quick to respond, proactive and great with comms. Her support has been bo... Se mer
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Megan was so helpful, kept us informed and updated at every stage of the process and felt in safe hands :)
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Företagsinformation
Om HardSoft - Devices for Teams
Skrivet av företaget
With over 35 Years of experience, we are specialists in IT leasing. we are a One-Stop solution that offers expert advice on technology and financing.
We are Apple Authorised Resellers, Microsoft Silver Partners, Lenovo Trusted, HP Trusted and many more.
It's not just Macs we do, We also do 5G devices, iPhones, Microsoft Surface with 365 Solutions, Custom PCs and So Much More. Have a device you cant find? We will source it without a problem.
HardSoft Leasing Limited is our ‘banking’ arm that provides bespoke financing for HardSoft Computers or Devices for Teams. We’re not just a leasing company, nor are we just a supplier, we are a fully integrated solution.
Change, Continue or Cancel your Lease when you Flexi-Lease with HardSoft.
Its difficult to predict where your business is going. So you can Add, Switch, Return devices as your business needs change
We can provide your business with Support packages, Opex Friendly solutions, and can pre-deploy, configure and roll out devices to all team sizes. Whether you have 10, 100, or 10,000 members, Devices for Teams by HardSoft will be with you every step of the way.
Looking to only rent a device? We have you covered with our Pure Rental solution! or are you looking to help the environment a little more? why not Lease a pre-loved device?
If you are a Startup, Fintech or SME we can help you Scaleup with Devices, Support and Expert Guidance all the way.
We are Apple Authorised Resellers, Microsoft Silver Partners, Lenovo Trusted, HP Trusted and many more.
It's not just Macs we do, We also do 5G devices, iPhones, Microsoft Surface with 365 Solutions, Custom PCs and So Much More. Have a device you cant find? We will source it without a problem.
HardSoft Leasing Limited is our ‘banking’ arm that provides bespoke financing for HardSoft Computers or Devices for Teams. We’re not just a leasing company, nor are we just a supplier, we are a fully integrated solution.
Change, Continue or Cancel your Lease when you Flexi-Lease with HardSoft.
Its difficult to predict where your business is going. So you can Add, Switch, Return devices as your business needs change
We can provide your business with Support packages, Opex Friendly solutions, and can pre-deploy, configure and roll out devices to all team sizes. Whether you have 10, 100, or 10,000 members, Devices for Teams by HardSoft will be with you every step of the way.
Looking to only rent a device? We have you covered with our Pure Rental solution! or are you looking to help the environment a little more? why not Lease a pre-loved device?
If you are a Startup, Fintech or SME we can help you Scaleup with Devices, Support and Expert Guidance all the way.
Kontaktuppgifter
The Old Barn, CM21 9AE, Sawbridgeworth, Storbritannien
- 020 7111 1643
- info@hardsoft.co.uk
- www.hardsoftcomputers.co.uk
4,9
Utmärkt
2 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Helpful & Friendly - A+
The team were helpful and friendly from the very beginning. They made sure to sort out any issues promptly (mine was an issue with the published address of the company) and really held my hand through the entire process.
17 april 2025
Svar från HardSoft - Devices for Teams
Hi Pete,
We're so glad to hear that our team was helpful and friendly from the start to finish. It's great to know we could resolve your issue quickly and guide you through the process. We're always here to support you!
kind regards
will at HardSoft
Great Service
Great Service, Danielle was quick and responding and very helpful! New sim arrived early next morning
18 april 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Hi Vicki,
Thank you so much for your glowing review! Your kind words truly made our day. We're thrilled to hear that you had such a positive experience with us. It's always our goal to provide exceptional service, and knowing that we hit the mark with you is incredibly rewarding.
If there's anything else we can do for you, please don't hesitate to reach out.
Warm regards,
William at HardSoft
Great experience
Michelle was quick to respond to queries and very clear in her communication, which helped me understand exactly what I needed to do for a smooth exchange.
22 april 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
We're glad Michelle's quick responses and clear communication made everything easy for you Katherine. We'll let her know you appreciated her help. Looking forward to assisting you again!
Laptop repair dealt with quickly
Laptop repair dealt with quickly, kept informed all the way through the process.
25 april 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Thanks for your review Ian! We're glad your laptop repair was handled swiftly and you were kept informed throughout. We appreciate your feedback and look forward to helping you again!
Michelle was super helpful and resolved…
Michelle was super helpful and resolved my issue very efficiently
23 april 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Thanks for your review Morgan! We're glad Michelle could help you out so quickly. We'll let her know you appreciated her support. Looking forward to assisting you again!
Michelle was lovely and made the…
Michelle was lovely and made the process very easy for our business
24 april 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Thank you so much for your wonderful review Tessa! Your kind words mean a lot to us, and we'll be sure to pass them along to Michelle. We look forward to continuing to support your business in the future!
Once again HardSoft have excelled
Once again HardSoft have excelled. I needed a couple of Laptops on a short turnaround and they were delivered in under 48hrs. I cannot recommend them more highly. Well done and thanks.
22 april 2025
Svar från HardSoft - Devices for Teams
Thank you for your fantastic review David 🌟 We're delighted to hear that we could meet your urgent needs with a quick turnaround. Your high recommendation means a lot to us. Thanks for choosing HardSoft.
Excellent support team
Michelle and the team have been invaluable during the whole process, with all the back-and-forth emails, providing fantastic support to resolve our requests.
16 april 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Thank you so much for your kind words! We're happy to hear that Michelle and the team were able to provide the support you needed throughout the process. i will pass your amazing review onto the team, Thank you Pedro
Good, but read the small print!
Cannot fault the item, great laptop, however…
They took a £50 random payment out the blue for ‘insurance’, on top of my £167 p/m lease, which was hidden in my small print, and not in the actual lease repayments.
They then took a further £120 for an ‘admin fee’, again, on top of the £167 p/m lease, something which, again, is hidden in the small print, and was never explained to me when signing up, quite deceptive practices really.
Other thing I really wasn’t happy with was the amount of bombardment calls & emails asking “am I still interested”, I was at the time, in ICU with pneumonia, and really wasn’t interested in having them all me so many times throughout the day.
If you just explained from the offset “there is a £120 admin fee, and a £50 fee for insurance” I’d have been fine with it. It’s the sneaky way you went about it that’d annoyed me (whether it’s in my lease or not).
Other than that, like I said, the laptop itself is great, just what I need, and can’t really fault the speed they got the item dispatched to me, just be more open and honest with your customers.
1 april 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Thank you for your feedback Finlay.
We take these comments seriously and have looked into your concerns. Firstly, as you couldn't provide a business email address, we unfortunately had to request additional information for the lease paperwork to pass our KYC checks as required by the FCA. Hence there was more comms needed, and we were unclear if you were receiving our messages.
Secondly, regarding the insurance fee, you are required to have insurance in place for the device. Since you didn't provide proof of cover, a policy has been added. This cost covers a year's insurance and can be removed and refunded if you provide proof of cover from elsewhere. An automated email is sent reminding you of this to avoid unexpected insurance costs. Tom Barnett is your contact here who can help with refunding this.
Lastly, the admin fee is clearly stated in the paperwork and is not hidden. We believe it is one of the most competitive fees in the market.
We hope this clarifies the situation. If you have any further questions, please feel free to contact Tom directly.
Hardsoft Support - Progress Updates
I have used Hardsoft support function a few times recently and have found the service to be excellent. In particular, Michelle at Hardsoft provides an excellent service keeping me informed at every step of the support process. Keep up the good work Michelle!
9 april 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Dear Jim,
We're delighted to hear that you've had excellent experiences with our support function. Michelle will be thrilled to know that her efforts in keeping you informed at every step have made a positive impact. We'll be sure to pass on your kind words to her.
Best regards, HardSoft
efficient and polite service
efficient and polite service, many thanks
7 april 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Dear George,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that you found our service efficient and polite. Your feedback is greatly appreciated and motivates us to continue providing the best service possible.
Many thanks, HardSoft
Great service from start to finish
Great service from start to finish. Equipment sourced and delivered in advised timescales and the support from Vedat was exceptional.
31 mars 2025
Svar från HardSoft - Devices for Teams
Thank you for your kind words Paul!
We're delighted to hear that you had a great experience from start to finish. It's wonderful to know that the equipment was sourced and delivered on time, and that Vedat's support made such a positive impact. We appreciate your feedback and look forward to be able to help again
Many thanks
Will B
Prompt and efficient
The agent dealt with the issues promptly, updating software and re-establishing links to computers. They answered my queries in a friendly and informative manner. Very pleased with the service.
31 mars 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Thank you so much for your kind words! We're thrilled to hear that our agent was able to promptly address your issues and provide friendly, informative support. Your satisfaction is our top priority, and we're delighted that you're pleased with the service. If you need any further assistance, please don't hesitate to reach out!
Michelle and the team were great.
27 mars 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Afternoon Liam, Thank you so much for your kind review! We're happy to hear that Michelle and the team provided you with great service
Quick and easy booking
Quick and easy booking. Courier turned up punctually with secure packaging.
25 mars 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Thank you for your fantastic review, Richard! We're delighted to hear that you found the booking process quick and easy, and that our courier service met your expectations. Your kind words will be shared with our team.
Excellent service and communication.
Excellent service and communication.
26 mars 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Thank you so much for your kind words, Nicole! We're glad to hear that you had an excellent experience with our service and communication.
Prompt and clear communication from Support
The return on our Hardsoft device from a former staff member was unexpectedly delayed and the Support team was fantastic in providing quick updates on the pick and receipt for it so we could update our records. Fantastic work!
20 mars 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Chris, thanks for the great feedback. Appreciate this.
Michelle was very speedy and helpful in…
Michelle was very speedy and helpful in helping me fix and replace my broken laptop. She replied very quickly to my emails and ensured the replacement laptop was sent in time for me to receive it the next day. The issue was fixed within a few hours with no hassle or stress.
12 mars 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Alexandra , your kind words and feedback about Michelle have been noted and passed on to her. Thank you
Amazing Customer Service
Michelle made the whole process of claiming via insurance straightforward - would recommend Hardsoft 100% on the basis of my experience
21 mars 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Glad the insurance process is meeting your expectations. Thanks for the review.
Thanks Rick
Thanks Rick - your help today was quick and efficient and has enabled me to use my PC again! :)
20 mars 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Emma, we're delighted to hear that Rick could assist you quickly and efficiently! 🌟 Your satisfaction is our priority, and we're glad you can use your PC again.
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