Tom Barnett is a star. He sorted out the acquisition of new laptops for our mobile team and we enjoyed next working day delivery for everything ordered, including something we were given to understand... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Shan was really helpful from start to finish, I threw a lot of questions Shan's way as it was my first time using some of the services. Really quick professional support that made the whole experience... Se mer
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I have consistently found Michelle’s support from Customer Service to be attentive, prompt and, most of all, fuss-free. She is quick to respond, proactive and great with comms. Her support has been bo... Se mer
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Megan was so helpful, kept us informed and updated at every stage of the process and felt in safe hands :)
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Företagsinformation
Om HardSoft - Devices for Teams
Skrivet av företaget
With over 35 Years of experience, we are specialists in IT leasing. we are a One-Stop solution that offers expert advice on technology and financing.
We are Apple Authorised Resellers, Microsoft Silver Partners, Lenovo Trusted, HP Trusted and many more.
It's not just Macs we do, We also do 5G devices, iPhones, Microsoft Surface with 365 Solutions, Custom PCs and So Much More. Have a device you cant find? We will source it without a problem.
HardSoft Leasing Limited is our ‘banking’ arm that provides bespoke financing for HardSoft Computers or Devices for Teams. We’re not just a leasing company, nor are we just a supplier, we are a fully integrated solution.
Change, Continue or Cancel your Lease when you Flexi-Lease with HardSoft.
Its difficult to predict where your business is going. So you can Add, Switch, Return devices as your business needs change
We can provide your business with Support packages, Opex Friendly solutions, and can pre-deploy, configure and roll out devices to all team sizes. Whether you have 10, 100, or 10,000 members, Devices for Teams by HardSoft will be with you every step of the way.
Looking to only rent a device? We have you covered with our Pure Rental solution! or are you looking to help the environment a little more? why not Lease a pre-loved device?
If you are a Startup, Fintech or SME we can help you Scaleup with Devices, Support and Expert Guidance all the way.
We are Apple Authorised Resellers, Microsoft Silver Partners, Lenovo Trusted, HP Trusted and many more.
It's not just Macs we do, We also do 5G devices, iPhones, Microsoft Surface with 365 Solutions, Custom PCs and So Much More. Have a device you cant find? We will source it without a problem.
HardSoft Leasing Limited is our ‘banking’ arm that provides bespoke financing for HardSoft Computers or Devices for Teams. We’re not just a leasing company, nor are we just a supplier, we are a fully integrated solution.
Change, Continue or Cancel your Lease when you Flexi-Lease with HardSoft.
Its difficult to predict where your business is going. So you can Add, Switch, Return devices as your business needs change
We can provide your business with Support packages, Opex Friendly solutions, and can pre-deploy, configure and roll out devices to all team sizes. Whether you have 10, 100, or 10,000 members, Devices for Teams by HardSoft will be with you every step of the way.
Looking to only rent a device? We have you covered with our Pure Rental solution! or are you looking to help the environment a little more? why not Lease a pre-loved device?
If you are a Startup, Fintech or SME we can help you Scaleup with Devices, Support and Expert Guidance all the way.
Kontaktuppgifter
The Old Barn, CM21 9AE, Sawbridgeworth, Storbritannien
- 020 7111 1643
- info@hardsoft.co.uk
- www.hardsoftcomputers.co.uk
4,9
Utmärkt
2 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great company got our second laptop.
30 juni 2025
Svar från HardSoft - Devices for Teams
Thanks so much for the great feedback!
We’re thrilled to hear you’ve come back for your second laptop — it means a lot to us. If there’s anything you need with setup or support, we’re always here to help.
Enjoy your device!
Quick Repairs & Clear Comms.
Danielle has been fantastic with the recent repairs we have needed to book. Clear communication throughout.
27 juni 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Hi Billy,
Thank you so much for your kind words!
We're really pleased to hear that Danielle has been able to support you so well with your recent repairs. Clear communication and great service are exactly what we aim for, so it's fantastic to hear that reflected in your experience.
If there's anything else you need, please don’t hesitate to reach out!
Be very careful of their finance set ups
We were with Hardsoft for 6 years on and off, but something you must be very careful of if you take out their Lease or any finance, is they don't stop after the 11 months agreement is up, they wrongly carry on taking money from you, until you notice it still coming out of your account. We couldn't believe it as they were always so great and we highly recommended them to loads of our clients. They should send out a letter to say you have completed your term. They use Grenke who we have actually used without any issue several times. They said they had sent email reminders - which not one of those emails I have receipt of, so they could have been going into trash for years. We are totally gutted, and now having to go through small claims court. We are a small business and really trusted them as a family run business we never had this issue with past financial arrangements with hardsoft. So be very careful. Just to add / they mentioned the portal has only been a recent thing and we have never been given anything to allow us access to a portal. This is from 2022! Where they carried on taking money each month. No record of the emails apart from their messages. No guidance apart from a curt email stating it’s our fault for not cancelling the over payments ! We have your money now so sorry about that ! No refund !
26 juni 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Thanks for the feedback.
We have sent three emails to you regarding this, offering you the option to cancel the agreement.
Our records show that these emails were received and opened. Furthermore, our regular communications encourage customers to log into our Customer Portal, where agreements can be managed directly.
You have reached out to our team directly in the last few days who have provided additional guidance.
Instances like this are exceedingly rare due to our proactive approach in supporting customers to manage their agreements.
We apologise that this has not been possible in your case. The normal fee to retain ownership of the device has been waivered by the Team.
Michelle has been so helpful with…
Michelle has been so helpful in organising a replacement device for us, thank you so much, it continues to be great service from HardSoft.
23 juni 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Thanks so much for your lovely feedback! We're delighted to hear Michelle was able to get everything sorted smoothly for you. It's great to know the service from HardSoft continues to meet your expectations! 😊
excellent service from Michelle and the…
excellent service from Michelle and the team.
Good communication and updates and prompt repair.
23 juni 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
We really appreciate you taking the time to share your experience! It's great to hear Michelle and the team kept you well-informed and got everything sorted quickly. We're glad we could get you back up and running without delay! 💪
Great help and support from the team!
19 juni 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Hi Sandy, Thank you for your review! We're really glad to hear that — we’re always here to help! 😊
Good comms and service
17 juni 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Thanks so much! Really glad you were happy with the communication and service.
Fast response
13 juni 2025
Svar från HardSoft - Devices for Teams
Graham, appreciate the time taken to reply, will pass positive feedback through the team.
Michelle made the process really easy…
Michelle made the process really easy and quick to get me a charger to the address I needed on the day I was available.
9 juni 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Thanks Marrin, glad we could sort this for you
Svar från HardSoft - Devices for Teams
Thank you so much for your kind words! 🌟 Thrilled to hear that you found our service quick, responsive, and efficient. Your feedback motivates us to keep delivering the best possible experience. If you ever need anything else, please don't hesitate to reach out. 😊
Megan has been extremely helpful…
Megan has been extremely helpful sorting the return out especially as our team member hadn't unlocked the device
3 juni 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Good to hear Sam, glad Megan could help!
Had a great experience with HardSoft
Had a great experience with HardSoft, especially with Danielle from the Customer Care team. She was incredibly helpful, kept me well informed throughout the whole process, and made sure my device was repaired and returned quickly. The whole process was smooth and hassle-free. Would definitely recommend them — brilliant customer service!
19 maj 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Hi Hasan,
Thank you so much for the great review! We're delighted to hear that you had a smooth and hassle-free experience. Danielle will be thrilled to know her support made a difference—she’s a star on our Customer Care team! We truly appreciate your recommendation and look forward to helping you again in the future.
Wouldn't look anywhere else
Whenever we're thinking about tech, Hardsoft is the only place we look. A few quick emails to their fantastic team and whatever we need is delivered within a few days. Thoroughly recommended.
30 maj 2025
Svar från HardSoft - Devices for Teams
We appreciate your 5 star review Tom! We're honored to be your go-to for all things tech. It's great to hear our team and service consistently meet your needs. We truly appreciate your recommendation and look forward to helping you again soon!
reliable service provider
good communication and smooth delivery made my experience great!
29 maj 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Thank you so much for the 5-star review! We're thrilled to hear that our communication and smooth delivery made your experience a great one. We truly appreciate your support and look forward to helping you again soon!
Brilliant customer service
Brilliant customer service - thanks so much!
29 maj 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Thank you Sandy for your kind words they will be passed onto the team
Helpful and responsive service
Megan was super helpful in exchanging some work equipment - even with a hiccup from the courier everything went smoothly. Thanks so much!
14 maj 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Evelyn, I'm happy to hear your amazing feedback. It's great to hear that Megan was able to assist you effectively, even with the courier hiccup. We appreciate your kind words and look forward to helping you again! 😊
Quick turn around with laptop and good…
Quick turn around with laptop and good communication
19 maj 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
We appreciate your review, Alicia! It's fantastic to hear that you were satisfied with the swift turnaround and our communication. Your positive experience is what we strive for, and we're glad we could meet your needs. Thanks for choosing us, and we look forward to assisting you again! 😊
Great company to work with
Great company to work with, I made a mistake in what I ordered, and they took them back and changed everything for the ones I should have ordered with no issues. Good communication and fast service
23 maj 2025
Svar från HardSoft - Devices for Teams
Thank you so much for your kind words Phil! We're happy to hear that you had a positive experience with us. Mistakes happen, and we're always here to help make things right. It's great to know that our communication and service met your expectations. We look forward to working with you again! 😊
Superb service
Superb service from Tom and the team at HardSoft, I had a very specific need for a new system and was able to get it built and funded effortlessly. Thanks Tom.
16 maj 2025
Svar från HardSoft - Devices for Teams
Thank you so much for your fantastic review! We're delighted to hear that Tom and the team were able to meet your specific needs and make the process effortless for you. Your satisfaction is our top priority, and we appreciate your kind words. If you need any further assistance, please don't hesitate to reach out. Thanks again!
Great Customer Service
Michelle at HardSoft has been super helpful in getting us the replacement equipment we require. Very responsive, great customer service.
9 maj 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Thank you so much for your kind words! We're thrilled to hear that Michelle was able to assist you effectively. Providing responsive and excellent customer service is our top priority, and it's wonderful to know that we met your expectations. If you need any further assistance, please don't hesitate to reach out. We're here to help!
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