Tom Barnett is a star. He sorted out the acquisition of new laptops for our mobile team and we enjoyed next working day delivery for everything ordered, including something we were given to understand... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Shan was really helpful from start to finish, I threw a lot of questions Shan's way as it was my first time using some of the services. Really quick professional support that made the whole experience... Se mer
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I have consistently found Michelle’s support from Customer Service to be attentive, prompt and, most of all, fuss-free. She is quick to respond, proactive and great with comms. Her support has been bo... Se mer
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Megan was so helpful, kept us informed and updated at every stage of the process and felt in safe hands :)
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Företagsinformation
Om HardSoft - Devices for Teams
Skrivet av företaget
With over 35 Years of experience, we are specialists in IT leasing. we are a One-Stop solution that offers expert advice on technology and financing.
We are Apple Authorised Resellers, Microsoft Silver Partners, Lenovo Trusted, HP Trusted and many more.
It's not just Macs we do, We also do 5G devices, iPhones, Microsoft Surface with 365 Solutions, Custom PCs and So Much More. Have a device you cant find? We will source it without a problem.
HardSoft Leasing Limited is our ‘banking’ arm that provides bespoke financing for HardSoft Computers or Devices for Teams. We’re not just a leasing company, nor are we just a supplier, we are a fully integrated solution.
Change, Continue or Cancel your Lease when you Flexi-Lease with HardSoft.
Its difficult to predict where your business is going. So you can Add, Switch, Return devices as your business needs change
We can provide your business with Support packages, Opex Friendly solutions, and can pre-deploy, configure and roll out devices to all team sizes. Whether you have 10, 100, or 10,000 members, Devices for Teams by HardSoft will be with you every step of the way.
Looking to only rent a device? We have you covered with our Pure Rental solution! or are you looking to help the environment a little more? why not Lease a pre-loved device?
If you are a Startup, Fintech or SME we can help you Scaleup with Devices, Support and Expert Guidance all the way.
We are Apple Authorised Resellers, Microsoft Silver Partners, Lenovo Trusted, HP Trusted and many more.
It's not just Macs we do, We also do 5G devices, iPhones, Microsoft Surface with 365 Solutions, Custom PCs and So Much More. Have a device you cant find? We will source it without a problem.
HardSoft Leasing Limited is our ‘banking’ arm that provides bespoke financing for HardSoft Computers or Devices for Teams. We’re not just a leasing company, nor are we just a supplier, we are a fully integrated solution.
Change, Continue or Cancel your Lease when you Flexi-Lease with HardSoft.
Its difficult to predict where your business is going. So you can Add, Switch, Return devices as your business needs change
We can provide your business with Support packages, Opex Friendly solutions, and can pre-deploy, configure and roll out devices to all team sizes. Whether you have 10, 100, or 10,000 members, Devices for Teams by HardSoft will be with you every step of the way.
Looking to only rent a device? We have you covered with our Pure Rental solution! or are you looking to help the environment a little more? why not Lease a pre-loved device?
If you are a Startup, Fintech or SME we can help you Scaleup with Devices, Support and Expert Guidance all the way.
Kontaktuppgifter
The Old Barn, CM21 9AE, Sawbridgeworth, Storbritannien
- 020 7111 1643
- info@hardsoft.co.uk
- www.hardsoftcomputers.co.uk
4,9
Utmärkt
2 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I recently had to send my MacBook Air…Excellent, friendly and efficient service from HardSoft Computers
I recently had to send my MacBook Air in for repair and the whole process was handled brilliantly from start to finish. Michelle from the Customer Care Team was fantastic — friendly, clear, and proactive throughout. She kept me updated at every step, arranged a loan laptop quickly so there was no downtime for our business, and made sure everything was collected and returned smoothly.
It’s rare to find customer service that’s this professional and genuinely helpful these days — nothing ever felt like a hassle. I’m very happy with the support I received and wouldn’t hesitate to recommend HardSoft to anyone looking for a reliable and customer-focused IT partner.
Thanks again to Michelle and the team for making the whole process completely stress-free!
13 november 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Hi Martin,
Thank you so much for taking the time to share your experience. We're delighted to hear that Michelle and our Customer Care Team were able to support you so effectively. Ensuring minimal downtime and clear communication throughout repairs is exactly what we strive for, so it’s great to know this made a difference for you.
Your recommendation means a lot to us, and we’re thrilled that the process felt smooth and stress-free from start to finish. We’ll make sure Michelle and the team receive your wonderful feedback.
If you ever need anything in the future, we’re always here to help.
Thanks again for choosing HardSoft!
Best regards,
The HardSoft Team
Hardsoft were very quick to act on the…
Hardsoft were very quick to act on the request and have delivered. The constant update was extremely helpful so that i was able to feedback to management. A very big thank you to Rick and Michelle
10 november 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Hi Armend,
Thank you so much for your kind words! We’re delighted to hear that our team, especially Rick and Michelle, were able to assist you promptly and keep you well-informed along the way. Clear communication and fast delivery are key priorities for us, so it’s great to know this made a difference to your experience.
We really appreciate you taking the time to share your feedback. If there’s ever anything else we can do to support you, don’t hesitate to reach out.
Best regards,
The HardSoft Team
Always great service
Always great service
Danielle Parker is who we have been dealing with at our company and has always been wonderfully responsive to any issues or concerns we may have. We have had a few issues in the past with the rise in phone stealing etc in London and she has always been on hand to provide accurate and timely problem solving to make sure that our staff can continue to operate
4 november 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Hi Pete,
Thank you so much for your kind words and for taking the time to share your experience! We’re delighted to hear that Danielle has provided such responsive and reliable support.
Your continued trust in HardSoft means a lot to us, and we’ll make sure to keep delivering the same level of care and efficiency you’ve come to expect.
Warm regards,
The HardSoft Team
Great support from Michelle
Speedy and quick response from Michelle in customer care on a complex ticket!
5 november 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Hi TJ,
Thank you so much for taking the time to share your experience! We’re delighted to hear that Michelle was able to assist you quickly and effectively - especially on a complex query. Providing fast, knowledgeable support is something we take great pride in, and your feedback lets us know we’re on the right track.
If you ever need further assistance, we’re only a message or call away!
Best regards,
The HardSoft Team
very quick replacement after work…
very quick replacement after work laptop broke, well organised and timely
27 oktober 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Hi Will,
Thank you for your kind words! We’re so pleased to hear that our team could get your replacement laptop to you quickly and without any disruption to your work. At HardSoft, we understand how essential reliable tech is for business productivity, so we make it a priority to resolve issues fast and efficiently.
We truly appreciate you taking the time to share your experience, and we’re always here if you need any further support.
Best regards,
The HardSoft Team
Svar från HardSoft - Devices for Teams
Hi Mr Simon,
Thank you for taking the time to share your feedback! We’re so glad to hear that you received great service and advice from our team. Our goal is always to make leasing and managing your tech as simple and stress-free as possible.
If you ever need any further assistance, we’re always happy to help.
Best regards,
The HardSoft Team
Great service as ever from the team at…
Great service as ever from the team at HardSoft
29 oktober 2025
Svar från HardSoft - Devices for Teams
Hi James,
Thank you so much for your continued support and kind words! We're delighted to hear that you’ve had another great experience with the HardSoft team. Providing consistent, reliable service is exactly what we strive for, and it’s always a pleasure working with valued clients like you.
We look forward to assisting you again soon.
Best regards,
The HardSoft Team
Excellent service from start to finish!
Excellent service from start to finish! Michelle and her team repaired a faulty device incredibly quickly. The whole process, from pick-up to drop-off, was smooth and hassle-free. Really impressed by their efficiency and communication throughout. Thank you for the excellent support!
28 oktober 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Hi Candra,
Thank you so much for taking the time to share your feedback! We’re delighted to hear that Michelle and our team were able to get your device repaired and back to you quickly. Providing a smooth, hassle-free experience and clear communication is exactly what we aim for.
If you ever need any further support, please don’t hesitate to reach out.
Best regards,
The HardSoft Team
Patient and quick!
Michelle was very patient and communicative, she kept me updated and answered all my questions. And my issue was resolved really quickly!
28 oktober 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Hi Richard,
Thank you so much for your kind words! We’re delighted to hear that Michelle was able to assist you and ensure your issue was resolved swiftly. At HardSoft, we pride ourselves on providing clear communication and fast, friendly support - it’s great to know this came through in your experience.
We’re always here if you need any further assistance.
Best regards,
The HardSoft Team
Outstanding service!
The HardSoft team was incredibly helpful, attentive, and proactive throughout the process. Their quick responses and support ensured my MacBook was up and running smoothly. A huge thank-you to Michelle and Scott for their outstanding assistance!
21 oktober 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Hi Farah,
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Michelle and Scott provided the attentive and proactive support we always strive for, and that your MacBook is running smoothly.
Should you need any assistance in the future - whether it’s advice, upgrades, or support - please don’t hesitate to reach out to our team.
Best regards,
The HardSoft Team
I’d like to extend my sincere…
I’d like to extend my sincere appreciation to Michelle for her exceptional support. She handled my situation with great thoughtfulness and kindness, ensuring that every detail was addressed promptly and professionally. Throughout the process, Michelle demonstrated remarkable focus and follow-through - keeping her eye on the ball and ensuring that my concerns were resolved efficiently. Thank you!!
23 oktober 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Hi Caitlin,
Thank you so much for taking the time to share your experience. We’re delighted to hear that you received such attentive and professional support - that’s exactly the standard we aim to deliver for every customer.
We're so pleased we could assist and ensure everything was resolved smoothly and look forward to assisting you again in the future.
Best regards,
The HardSoft Team
Easy to work with
Clear communication, easy to work with and devices delivered in a timely manner. The team seem to offer a personal touch to the way they do business rather than being robotic and automated.
21 oktober 2025
Svar från HardSoft - Devices for Teams
Hi Kurt,
Thank you so much for taking the time to share your experience!
We’re delighted to hear that our communication and service made things simple and efficient for you and it’s great to know that our team’s personal approach stood out.
We truly appreciate your kind words and look forward to assisting you again in the future.
Best regards,
The HardSoft Team
Michelle was very helpful
Michelle was very helpful! Walked me through everything start to finish and all was well. Thank s guys
20 oktober 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Hi Mathew,
Thank you so much for your kind words!
We’re glad everything went well and truly appreciate you choosing HardSoft. If you ever need any further assistance or have questions about devices or lease, our team is always here to help.
Best regards,
The HardSoft Team
Svar från HardSoft - Devices for Teams
Hi Jo,
Thank you so much for your kind words! We always aim to make the leasing process as simple and stress-free as possible.
Thanks again for choosing HardSoft. We look forward to supporting your tech needs in the future.
Warm regards,
The HardSoft Team
Couldn't fault the service
Great communication and speedy turn around with my new equipment, thank you!
13 oktober 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Hi Josephine,
Thank you so much for your lovely review! We’re thrilled to hear that you were happy with our communication and the quick turnaround on your new equipment.
If you ever need any support or have questions about your device, our team is always here to help.
Best regards,
The HardSoft Team
Great, friendly service
Had some issues with a laptop that was misplaced on the way back to Hardsoft. Michelle kept us fully informed, and rectified the situation extremely quickly. Thoroughly recommend. We have been using Hardsoft for years, and have always had an A+ experience.
30 september 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Hi Wayland,
Thank you so much for taking the time to share your experience and for being such a long-standing customer! We’re sorry to hear there was an issue with your laptop return, but we’re delighted that Michelle was able to keep you updated and get everything resolved swiftly.
Your continued trust in HardSoft means a great deal to us, and it’s wonderful to know that you’ve consistently had an A+ experience over the years. We really appreciate your recommendation and look forward to supporting you and your team again soon!
Best regards,
The HardSoft Team
Really good response time
Really good response time, excellent customer care.
26 september 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Hi Sravan,
Thank you for your kind words and 5-star review! We’re delighted to hear that you were pleased with our quick response and customer care. Providing a seamless and supportive experience for our customers is always our top priority.
If there’s ever anything more, we can do for you, please don’t hesitate to get in touch - we’re always happy to help.
Best regards,
The HardSoft Team
Great service
Great service, quick pick up and delivery. Identified the problem with the laptops very quickly and fixed the issues. Great communication throughout
22 september 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Hi Laura,
We’re delighted to hear that our team was able to quickly identify and resolve the laptop issues for you. Providing efficient service, fast turnaround, and clear communication is exactly what we aim for, so it’s great to know we hit the mark.
We truly appreciate you taking the time to share your experience and look forward to supporting you again in the future.
Best regards,
The HardSoft Team
I’m disappointed with the service from…
I’m disappointed with the service from this company. They accepted payment and confirmed they would deliver the computers, but later informed us that they couldn’t meet the agreed delivery date. This was both inconvenient and unprofessional.
8 september 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Hi Vanessa,
We sincerely regret that our service did not meet your expectations. Upon reviewing your case, we noted that your lease approval and paperwork were processed promptly, and the payment taken was for the first month's rental, not the total equipment cost. This is a standard part of our finance procedure.
Our email records indicate that our salesperson, Tom, maintained clear and consistent communication regarding the delivery dates. Although we were unable to meet the initial delivery date, we provided updates at each step. Once it became evident that we could not complete the delivery within your required timeframe, the lease was cancelled, and the initial rental payment was refunded.
We take these matters very seriously, and we appreciate your feedback as it helps us enhance our services. However, in this instance, we believe that Tom was transparent and made every effort to meet the delivery date, keeping you informed of any delays.
Best regards,
The HardSoft Team
top-notch
We have been their customer for several years now and the service is just top-notch! friendly, fast, and reactive!
1 oktober 2025
Omdöme utan inbjudan
Svar från HardSoft - Devices for Teams
Good to see The Trampery team at our recent Apple Event at Apple European HQ in Battersea! Thanks for the loyalty.
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