Halfords Mobile Expert Omdömen 

There isn't enough space to highlight everything that is wrong with Halfords Mobile 'Expert' service. Just avoid. Pay a bit extra somewhere, anywhere else.

I booked an appointment for a new car battery to be fitted. I was given a tracking link that didn't work. On the day no indication was given that there was any kind of problem. The allotted time came and went, and, after calling Halfords and being put on hold, having to explain the situation several times to several different people, being cut off, requesting a callback that never materialised, I gave up. At some point during these exchanges I was told that the fitter was off sick.

As my choices were limited, I called the next day to rebook. No apology for the spectacular fail of the previous day was given. I booked an appointment for the next day, an evening appointment, between 4-8pm.

As my car was stranded at my place of work, I stayed late in anticipation of the fitter's arrival. At 7pm he called me to tell me he wouldn't be able to make the appointment. He was about 30 miles away and still had other appointments to satisfy. Being rather angry, I pointed out that I could probably have been furnished with this information a little earlier. Then he launched into a rant about how overworked he was, and how useless Halfords is. He did eventually calm down and apologise for his outburst, and assured me that he would sort out a slot for the next day. He would, of course, call me about that.

Next day. No call from anywhere. I got a refund through PayPal and found an alternative - albeit more expensive - alternative.

I've heard nothing from Halfords since.

Avoid at all costs.

Had a puncture early hours of Saturday morning after shift at work. Needed my car for Monday so rang Halford mobile repairs and booked for Sunday and paid extra for specified time frame as again working. Time booked between 1600-2000. At 1445 got a call to say that the fitters van was broken so couldn’t come. Asked about someone to come first thing Monday morning as didn’t need to get to work til the afternoon and was advised next available slot Wednesday - totally unacceptable. Then had to request full refund which I am still waiting to hit my account. Contacted British Mobile Tyre who came out and replaced the punctured tyre.

I spent 10 hours waiting for them to put on 4 new tyres - a 4 hr slot, a 2 hr slot and then another 4 hour slot. Each time I was contacted at the end of the period. Was understanding of the first two excuses but caught them out lying the third time. Am waiting for a refund.

I do not like Halfords, I worked there and begrudgingly was disappointed when I booked tyres to be fitted by national tyres which I have now learnt are owned by Halfords. There is a lot of negativity and I won't let my past experiences with working for the company affect my review. They were the cheapest for tyres, cheaper than black circles. Showed up on time, did them nice and quick and the lad was respectful and friendly. Great job. Will use again.

Trash online booking service. For the second time I got to know that they cant take my car only after I have already arrived for service. Even reception said that I cant relay on online booking and better contact garage directly. First time I thought is just issue with Halfords communicating with National Tyres but now second time same with Halfords garage.

Lizzy was very polite, knowledgeable and helpful. She showed me how to access the light fittings in future for emergencies. The fitting was quick and very reasonably priced.

My first appointment was cancelled. The excuse given was that the mechanic's van had broken down.
I booked a second appointment with a time slot of two hours and heard nothing by the time the slot expired. I phoned Halfords and asked for information and after being passed to two separate people was told I would receive a call back within an hour. I received no call. Plans for our day have been ruined and I'm still waiting to hear what is happening.
My advice to anyone thinking of using Halfords for this service is DON'T !!!

I just had a car tyre fitted by Vish, (Oxfordshire) he was friendly and allowed me to watch him work. He was very efficient and knew what he was doing, it did not take long for him to fit the tyre. I found the online experience of booking the appointment and choosing the tyre very easy.

Had two new tyres fitted today by Vish. Couldn't fault him and his work. Amazing service, very helpful. I had to go for a 5 minute drive after to check the tyre pressures were all good, he even topped up my screen wash for me. Thank you so much for your excellent service.

Superb..really good price for top quality tyres and the conveinace of coming to my home to fit. Received a phone call in advance of their arrival and job was completed with 20 mins.. superb job

The worst customer experience I’ve had in many years. Failed to arrive for tyre fitting, failed to contact me and then failed to provide any information when I contacted them via phone. No apology, no offer of compensation for wasted time, just an attempt to rebook. I’ve taken a refund and gone elsewhere.

Halfords mobile fitting service is fine, no issues. However, after 18 months and 8000 miles all four tyres have perished with cracks between the treads Not quite an MOT failure but require replacing nonetheless. I was advised to contact Halfords Head Office because even the garage manager thought this shouldn't be the case.
How impossible this proved to be.
Online chat is with an AI assistant. Great if your complaint is less than three words long. If you can spare the time a human eventually appears to tell you nothing can be done but to call 03301359779.
This number leads you down a myriad of press 1 for, press 2 for and ultimately to India. The CS agent basically said nothing could be done, not convinced she understood a word I said tbh.
CS email address is dead.
Website help pages are dead.
My custom with Halfords is now dead.

2 bad experiences with dash cam fitting. 3 years ago in store had 2 appointments cancelled (half day off work) with no advance warning until arrived at store. Then got a parking fine because car was at retail park for so long for the fitting. Last week dash cam fitting cancelled with 30 mins notice, completely dismissive voicemail left, meant a tortuous phne call trail to rebook. Fitter didnt even turn up at the agreed time for the this 'home' fitting either.

Absolutely appalling, don't trust them at all now. I ordered a tyre rotation, the mechanic did NOT do it as he said it was not needed. He said the £20 would be refunded. Well, it hasn't been and I now have a fight on with these CROOKS who think robbing £20 here and there makes good business sense, well that pathetic low life strategy has lost you a good customer for sure abs I'm hoping this review will ensure other 'customers' are alerted to your low life activities. Give my money back, answer my e-mail, answer your phones, stop ignoring me. Even the CEO has ignored me, Pathetic outfit.

Try to fiiting tyres from tuesday ( 26.08) and told by guy from office they aloud come to fix it on monday 01.09,Paid 20£ fees for
Mobile service , same day 01.09 my mot expire , told that from tuesday. Noone to help. So bad company never again !

I always use these guys,such a great service. 15 minutes & 2 new front tyres on. If this was a garage,you would wait most of the day to get your car back & the existing tyres they fitted,the tread lasted 2 years. Thats why your best to get a decent make.

I have used the Halfords mobile tyre fitting service a couple of times before, and had great service from Jack (the fitter) each time. Yesterday, I had to phone customer services as I wanted 4 tyres for my car and 1 for my wife’s car (same make, model and year) and I wanted to book an appointment for 3 weeks time. The website wouldn’t allow me to book that far in advance and it wouldn’t apply the 15% discount to 5 tyres, just 4, as one was being fitted on a different car (same model of car, address and appointment). I phoned ‘customer service’, and after waiting more than 15 minutes for someone to answer, the lady I spoke to wasn’t very helpful, didn’t understand the problem and said that she couldn’t do anything to help! I asked to speak to a manager / supervisor, but she said that I couldn’t and all she could do was to fill in a complaint form, and that someone should get back to me. She asked me to wait on the phone while she completed the form. After more than 5 minutes of waiting on hold again, I gave up and ended the call. That was 30 minutes of my life wasted! I then contacted a local tyre fitter, arranged for 5 tyres to be fitted on the date I wanted and actually saved over £200! I won’t be using Halfords again!

Had two tyres fitted at home today.Great price.Excellent service from booking to fitting. The technician was friendly and informative. Hardly had to move from my armchair.Will certainly use again.Thank you.

Ordered 2 tyres to be fitted at home yesterday. Also needed them to remove 2 locking wheelnuts in order to change the tyres. It cost £45 just for this service where other garages don't charge.
On the day the tracking didnt change so had no idea when he would arrive. When did arrive he said he had no record of the wheel nut removal so couldn't do it. Not his fault that the part wasn't on his van. "Human error". Can come back Tuesday. Not happy at all so I cancelled and booked elsewhere.

Today (17th August 2025) I had my tyres fitted by Pratik from the Halfords Mobile Tyre Fitting team and I am beyond impressed. From start to finish, his service was faultless.

Pratik is an absolute credit to Halfords – polite, professional, respectful, and genuinely one of the most helpful people I’ve ever dealt with. Nothing was too much trouble for him. He went above and beyond, even taking extra time to explain my tyre choices clearly, showing just how knowledgeable and skilled he is.

This wasn’t just good service it was first-class, 5-star treatment. If every technician was like Pratik, Halfords would have a customer for life. I cannot recommend him and the Halfords mobile fitting service highly enough. 5 stars without hesitation!