GrowJoy Omdömen 381

Past orders have been great-My current order was a pre-order from October 2021, and should have arrived in May-tomato plants for Iowa. Im running out of time to get them in the ground, and it's 6-13-22. Submitted ticket 6 days ago and no word. I love your plants, but where are they?

Order #517441
Order code RBI6824590595

I ordered 5 fragrant delight heliotrope plants and 1 lavender herb plant. I received 5 ivy plants and 1 lavender herb plant. Grow Joy sent me 5 gorgeous, healthy Fragrant Delight Heliotrope plants. Mistakes happen, I am very impressed at how quickly Grow Joy resolved this. I will be buying many more plants from them. I highly recommend Grow Joy to one and all!!

This is the worst place to get anything from. IT’S A SCAMMMMM… do not order from here. I’m a caregiver and my client was really sick and she forgets things from time to time and she made a mistake with an order and these people won’t even reply back or call her. This is an elderly woman we are talking about Grow joy should be ashamed of yourselves. I will keep spreading the word.

Orders

2 years in a row I ordered French Tarragon! This year again they screwed me! It didn't look healthy so they didn't ship it! Took forever to respond to my ticket! Now again I have purchase points! I don't think they have it at all!! Going to file a fraud complaint!

Ordered sunflowers....got vinca.
Wrote 3 times after that and response was they "hadn't heard from" me......yet they referred to my comments from those mailings

THEY LIE!!!!
SERVICE IS TERRIBLE.....

My plants arrived in a timely manner through Fedex. Plants look as healthy as a plant could for traveling in a box for a few days. All of them were strong, standing upright and healthy when I planted them. I am only giving 4 stars because I just received my first order from them.

The plants themselves were fine but the customer service is terrible. 3 of my plants weren't shipped with my order and there's been no word. I contacted them twice to try and figure it out but no one ever got back to me. Unfortunately this is a deal breaker for future purchases for me

Amazing plans I received today! They were packed so well and they look so healthy. I was unsure by the other reviews put out there. But I am now a customer. Thank You Growjoy for the great quality plants for my Autistics son's garden.

Ordered plants and they came on time but had wrong plants. Filled out an incident ticket. They sent the correct plants very quickly - within a week. Plants were very healthy and larger than I had expected. Loved both the wrong plants and the correct plants.

Beautiful plants shipped carefully in special containers that protected each branch and bud! Not one stem was bruised of petchoas or petunias. The plants showed no sign of stress, the growing medium was intact and moist. I will definitely be a GrowJoy customer again.

Joe from grow joy contacted me by phone today and was very helpful correcting mistake,thanks!

Can we please NOT, order from these people…. I ordered this huge flower combo as per the photo but I received a tiny little bunch of leaves, no type of even label to know which one is which…. Just disgusting!!!!

I ordered 10 plants in March 2022 with guaranteed shipping mid May 2022. However, only 9 of the plants in my order were shipped. As their instructions specified, I started a ticket within 24 hours, never received confirmation email they promised, and only received a response 5 days later. They apologized and added reward points to my account, and offered a free shipping code. However, after logging in, I noticed that the plant I had ordered is now out of stock.

After reading other reviews on BBB, it appears that this is a very common occurrence. They promise guaranteed shipping dates and a satisfaction guarantee, but appear to often ship orders missing plants, and do not contact the customer. Either they had a horribly mismanaged shipping department, or they intentionally do this whenever they do not have sufficient stock to ship. Rather than offer to send out the originally ordered plant immediately, they have you place the order yourself, and navigate their rewards program blindly. Or, simply offer a refund to the billed credit card.

The apparent frequency of this issue (shown by reviews on BBB) suggests that this is something have either accepted or built into their business model; If the suitable plant is not available to ship, pretend like it was all a mistake - and assume most customers will either not notice or bother following up.

This aligns with a few other misleading business practices:
-their product reviews on their website appears to be cherrypicked - only displaying 5 star, glowing reviews for any product.
-satisfaction guaranteed, but no customer service phone number

Note on plants - they all arrived securely packed and in great shape, but were much smaller than I had hoped for. Overall in better shape than some garden center plants, but much smaller than something of equivalent price - where you know what you will get and when.

I place three orders with this company and they did not send all the plants I ordered. I did receive points on their account for one of the plants they did not send which required me to just buy more plants from them for one of the plants I bought from them. The second plant I order they stated on the email shipment confirmation it was being sent when the order arrived the plant was not included they did not respond to my emails or attempt a refund. Please buy your plants from other places this company does not honor the customer and you will mostly not get the plants you order from them

Horrible service. 25% of my order is missing and there is no customer service number, just a customer contact email box and after 5 days still no response and the tomato plants that did arrive were in horrible condition! will never again use GrowJoy.

My order placed in March stated ship week of May 15th. Since I have already been charged a fee for something that has not shipped I became concerned since no notice of shipment this week. I have sent at least three questions through their ticket placement service with no response. It's making me uncomfortable that I have not received a response. This is poor customer service and will not order from them in the future. If this company has poor reviews they should be reported to Better Business Bureau or another organization in IN. Honestly, I could of already had my plants if I had went to a local garden center. I was hoping to get them early and potted for the start of warm weather. Will not do this again. I just hope I get my plants that I have already paid for.

My first time to order from GrowJoy. I was skeptical because in the past when ordering from other companies the plants arrive looking very sad and beat up.
GrowJoy sent larger, healthier, thriving plants in the absolute BEST PACKAGING I have ever gotten and I am over 70 so I've been buying plants a long time.
The fact that I was able to buy Lotus Vine plants when every nursery seems to be out was truly pleasing! Believe me, I searched locally and online.
Needless to say, I am thrilled with my order, store communication and packaging. Thanks, GrowJoy!

I placed an order for 15 plants - 9 of them came on time and were beautiful and in excellent condition. 6 of the vinca did not arrive. I thought maybe they would come the following day and when they did not I opened a ticket since I could not find a phone number.
I opened ticket TAIWM100008800 and then ticket OIOQ100009043 and still have had no response. The original order number was 560013. I noticed these were getting responses so I am crossing my fingers that I will hear back from someone.

I did get a response and everything is great! The plants and packaging I have received so far have been of excellent quality!! Still placing orders!!

I wish I'd read these reviews first before ordering. I just received my order...I'd ordered 7 plants & have only received 3, even though the packing slip states they're in this package. I just sent a ticket to them & already have anxiety over them responding, from other reviews. I'll dispute the charges if I don't hear back from the within 5 days. I don't have time to constantly email a place that I paid good money to for products I didn't receive.
I almost put in another order the other night. Now I'm glad I didn't. Every business should have a phone number to be reached at. I should've paid more attention to that.

Plants were in great shape and they are growing well in my garden.