I ordered some chairs and order was processed no issues then someone emails me and cancels my order due to a pricing error without even offering me any other options and now I have to wait for a refun... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
I ordered some chairs and order was processed no issues then someone emails me and cancels my order due to a pricing error without even offering me any other options and now I have to wait for a refun... Se mer
Företaget har svarat
As a new small business owner I needed to create a chic decor to service my clientele. I am on a budget & while shopping on the Urbilis site, if I couldn’t afford my first choice there were several ot... Se mer
We needed color swatches since our planters were made to order from Spain and non-returnable. A person with a name, Paige, contacted me and sent swatches-then followed up to make sure I'd received the... Se mer
Företaget har svarat
I am very pleased with the customer service I received from Urbilis. I was helped by Nick and Alex on two different occasions. Both were professional, polite and knowledgeable about their produc... Se mer
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I ordered some chairs and order was processed no issues then someone emails me and cancels my order due to a pricing error without even offering me any other options and now I have to wait for a refund

Svar från Urbilis
Easy and fast responses and account set up. Thank you.
My orders come promptly and in great condition. I wish I could get the Tru drop pots locally but since not available thank you for carrying them.
The website is intuitive and easy to navigate. It was very easy to change, add or delete items from my order.
I had a few questions prior to placing my order and called Urbilis direct. The gentlemen was very courteous and answered all my questions. He made sure my samples were on there way the same day I ordered them. When I hung up the phone, I new this was a company I wanted to do business with.
My order arrived promptly. We were pleased with the planter we purchased.
We ordered the large planter in a wooden stand, and we couldn’t be happier. It was packaged carefully and arrived in perfect condition. We love everything about it, including the color pebble, and it works beautifully in our living room.
EZ experience. I found what I needed in a short time. Currently waiting on delivery
I am very pleased with the customer service I received from Urbilis.
I was helped by Nick and Alex on two different occasions. Both were professional, polite and knowledgeable about their products and procedures. I enjoyed our interactions. Thank you so much!
Butch Stilwell
Interior Foliage Systems, Inc.
Springfield, IL
I have been communicating by phone with Urbilis for over two months in my quest to purchase two Vondom chairs. The customer service is second to none. I requested numerous color swatch samples and they were sent out immediately. Every time I called, not only were they professional, but so pleasant and very helpful and I called a lot. I was still concerned about the color so the customer service person, Nick, immediately sent over another picture from the sample book and rechecked the color.
Today, I placed my order. The process was seamless. They are highly organized and super personable. I have 4 more chairs to purchase for a different area and I will certainly purchase them from Urbilis, without hesitation. They are simply GREAT. I highly recommend and it is not something that I do often.
Outstanding design, great color and wonderful addition to the living room. Could not be happier with it.
Easy to place order and Nick was extremely helpful.
Nice site to navigate, and they had exactly what I needed.
Just placed my second order. High quality products that come as advertised.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.