Grove Omdömen 

Fabulous service from start to finish
Mattress is a dream!

Excellent price, excellent product, excellent and deliverly. I'm absolutely delighted,

Helpful and knowledgeable staff. Delivery prompt and helpful. Very comfortable mattress

They took time to discuss our specific needs and what the best options might be. We were able to access their best prices for all the different elements of our order.

Really polite efficient company to deal with. Product is first class, highly recommend them in every way

The advice was very good and I was able to try out the mattress.
Then the delivery was perfect and on time.
The product bed in a box is absolutely first class.
Thanks

Great from start to finish.Ordered,kept informed and then delivered as requested

Updating my experience. Grove bedding called today and apologised to me. Which I thought was very quick as I only posted the review yesterday! They have gone through the process of what should have happened and will be giving feedback to staff.

Galashiels. The mattress was wonderful. The initial customer service in the show room was good. And rapidly went down hill after that. It was indicated that the mattress would arrive in January a little later than normal due to the festive period which I was fine with. No appearance of the mattress prompted me to call I was told I would get a call back and I didn't. I called back and the excuse was their phone had run out of battery and they had asked a colleague to call me back. I was given another indication that it would arrive the next week. It did not appear. Another phone call I was told it would definitely be delivered the next week as long as there was no storms (weird thing to say I thought as we hadn't had any recently). Weather was fine the next week no mattress appeared! I had to phone again. Mattress did eventually show up but I was very close to cancelling my order for being messed around so much. If they had been upfront about the delivery time I wouldn't off minded. Messing me around like this not only wasted my time but also my family members time. I had them sitting in the house waiting to accept the delivery if it came during work hours. I am wary to use them again which is a shame as they are local.

Brother is really happy with the bed, especially after spending 9 weeks in hospital. He says it is really comfy.

Good choice of quality products. Communication before delivery was good. Delivery and installation team were great. I'm very pleased with my new bed and mattress. It was delivered quickly after ordering.

Very quick delivery at my convenience Product cheaper than some competitors good quality and deep drawers with stoppers!

Good quality bed, excellent delivery service.

The young lady in the store just left the both of us to walk around and try the beds for ourselves, no hassles free to try them all, and at the end when had decided the 1 we wanted she explained the process about when we could expect the bed to be delivered. Great service, called nearer the delivery time to tell us what day and time, the delivery guys were tremendous.

Very good service

Purchase single bed for my son.took while for delivery. By the time I try to cancel the my order bed arrive.very good solid bed .took 2 hrs to put toghter 2 people. When you buy be careful. I think about size single bed it seems quit long .not standard single size .but we love the bed .my son is quit tall.only down .I wish I have provided plank at the bottom of the bed .it got only dust profe clothes at the bottom of the bed.thanks Grove bed budget bed I would say .if you got limited budget.

Order was delayed but I had to chase twice. Delivery was unbelievable. Although a boxed rolled mattress it was delivered by articulated lorry ! which meant I had to rendez vous 4 miles up the road in a layby. This was because it wouldn’t have been able to negotiate the country lane (just 250m to the house off the A9 trunk road). Was told it would fit in my car which it didn’t. On arrival at lay-by, the driver was several miles up the road at another one. He then drove to the where I was but couldn’t park as more traffic arrived. I then had to follow him to a garage 6 miles in the other direction. After determining it wouldn’t fit in my car I then returned home to get my other car with small trailer to return to the garage and pick the heavy mattress up. So not great from start to finish ! However they did call me after hearing of these issues and explained that they had used a 3rd party deliverer and would investigate this matter as not in accordance with their Service Delivery agreement hence they were as upset as I was with what had happened - hence my review reflects their actions following my feedback also.

The mattresses themselves were fine (although one which should have been delivered vacuum packed had expanded making it difficult to deliver). The issue with this company and why I wouldn’t use them again was their poor customer service. The delivery took longer than advertised and I had to phone to chase it up 7 times - their customer services never calling back when they said they would. The only redeeming feature was the excellent delivery driver who called prior to arrival and went above and beyond when delivering the mattresses.

Great company to buy from, bought a sofa/bed communication is good, couple of telephone calls to let me know roughly how long for delivery, then another with a delivery date & time. Definitely recommend 💯 👍

Great customer service from Emily and Davie - very informative and helpful. We got a great deal on a very good mattress and free delivery with only a 1 week wait. Thank you - great company and great customer service!