Group 1 Automotive US Omdömen 119

I purchased a 2023 BMW 740i from this Mercedes Georgetown, TX. It had a ding on the carfax, but was told it was just a cosmetic incident by the salesman. After being assured that some of the imperfections would be taken care of like a front tire and alignment I agreed to purchased the vehicle. The salesman told me a appointment was made and the details would be handled. I drove the vehicle home that night (Saturday) and had to return it the next business day (Monday). I felt it needed the alignment and tire asap. When I dropped it off the next day luckily I had already installed the BMW app on my phone for tracking and video. The day after it was dropped off day I tracked my car to a address that was not the dealership or the repair shop it was supposed to go to. It was being joydriven by the porter to his residence which was completely out of the path that should have been taken. I contacted my salesman and they assured me it was safe and that they would talk to the porter. For the task that was needed ( a tire and alignment) it ended up being in the shop for 2 weeks instead ( control arms, wheel bearings, bent rims). I was very unhappy on the time it took when the vehicle came back to Mercedes. When I test drove it it had substantial noise in the front end so I returned it to the dealership that day which they told me I had to take it back to the BMW dealership myself which had done the work. I was unhappy with this being dropped on me while the salesman told me the dealership would handle this. The used car salesman stepped in and he went for a drive with me in the vehicle and acknowledged the noise and concerns I had but still insisted I take it to BMW myself. I am very unhappy at this point and told the used car manager they could just roll out of the deal to give me back my trade, instead he insisted he would make sure the car was repaired as it should be. I took his word and returned the vehicle to BMW that day. I spoke to the service advisor that had taken care of my vehicle when brought in from Mercedes and he told me the front end had a substantial impact to the front end which is why all the repairs had to be done at the previous time it was in. He stated the wheels were bent still and they needed to be replaced but Mercedes had denied repair along with other repairs. I contacted the used car salesman at Mercedes and told him what I had heard from the service advisor BMW which he seemed irritated I had been told about the previous repairs. He told me they did not cause the damage and that I should go after BMW for the damage. I am now having to replace the tires, rims and damage caused while my vehicle was in service by Mercedes. Thousands of dollars in repairs including rims and tires. Now I have a car with a bad carfax and money out of pocket for repairs. This dealership has not given me what should be a top notch Mercedes experience rather service to what could be considered a alleyway used car lot bamboozle. The car is still being repaired currently ( front fender, hood, bumper, rims, tires etc.). Once it is repaired I will return to Mercedes to be reimbursed for my cost out of pocket and diminished value. I hope it can be handled without the need for an attorney.

Used vehicles Bob Howard Honda Group One. Do not go there unless you want to give them all your money and pay their list price. There is no negotiation at all. They add on a couple of grand to their list price the take off a little and call it their version of a fair deal. Go to your bank and get the loan value on the vehicle you are considering. And then you will see they have tried to make a bundle off of you with their asking price. It is a total waste of your time.

I went to Group 1 Automotive on Euclid St. in Anaheim, CA. at Toyota of Anaheim. I waited for 2 hours after my appointment time before I met with anyone. They looked over my car, and it was in pristine condition. They claimed it needed a new windshield, and they wanted to take off 500.00 for a windshield. I said that there wasn't any chips, and I had a ceramic treatment to cover the windshield. He had me run my hand along the windshield to see if I felt "pitts" in the windshield. I didn't, and I was ready to leave, and he said "don't worry, I will eat it". Then they agreed to pay $1,104 over what I owed, and they said they would mail me a check for $1,104. in 10 days. Then 20 days later I called to ask where the check was. They said I could come pick it up. I drove an hour in traffic, and when I got there they gave me a check for $1,000, which is $104 less than what it was supposed to be. I don't recommend doing business with this company. I wish I would have went with another company.

I reserved a car online with a £199 deposit and booked three non-refundable train tickets to collect it. At the last minute, I received an email informing me that the car had already been sold.

When I contacted them, I was told that sometimes their system does not update properly. As a result, I lost money on the train tickets, and after a week, I have still not received a refund for the deposit.

This experience was extremely disappointing and inconvenient. I would have expected better communication and system accuracy to prevent situations like this.

Do not believe the reviews anywhere except Trustpilot and Yelp. This organization is constructed of nothing but crooks and liars.

Ironic isn't it.....Group 1 Automotive is actually an American owned company....correct me if I'm wrong but that is where 'Cowboy's' come from isn't it.
Just so you all know I've probably spoken to at least 7 different employees within the Group1 company...all with very fancy titles within their management team, manager of this, manager of that, ALL of which have promised to respond and remedy the issues of my purchase....and guess what...??? not one of them has delivered, or even responded...!!! indeed this is without question the most pathetic, lying, useless, scumbag of a company you could EVER have the misfortune of dealing with.
They are a total and utter disgrace from top to bottom and should be advertised only with a 'Public Health Warning' stamped across anything and everything they purport to be or do....!!!!!!!

Untrustworthy, horrible customer service.

GROUP 1 VW CHELMSFORD, seen a car I liked online and asked for a walk round video which was sent by Kieran, I liked the car so reserved the car the next day (2nd may) and arranged my own finance at a cheaper rate, I then get told the cars sold, oddly a week or two later the same car could still be reserved so who knows probably didn't like me arranging my own finance, I thought no problem they'll refund my reservation deposit, a week later still no refund emailed Kieran and was told give it 7-10 days its been processed (LIAR) , after this time he stopped messaging me ,I had to keep calling and after 29 days 31st may I finally got my £199 refund , I ended up buying from a another vw group and soo glad I did...

My review is strongly negative
To begin with, I’d like to point out that I’m a long-time Ford user – this is my fifth Mondeo, a 2019 ST-Line model. All my previous cars of this make were trouble-free, regularly serviced and exceptionally well maintained. Even this current vehicle, although one of the services in 2024 was carried out privately (unfortunately without documentation), has been used strictly in line with manufacturer recommendations – just take a look underneath the car and you’ll see brand-new filters.

When purchasing this car as a 2-year-old vehicle from an authorised Ford dealership, I also opted for an extended warranty – heavily recommended by the salesman. In hindsight, this was a completely misguided decision, as the warranty turned out to be utterly useless – virtually no fault was actually covered.

What’s more, I never had access to a courtesy car – I was told “they’re all booked out,” which of course led to additional costs for me.

The problems started after a year of ownership: oil leak, diagnosis – “front cover” needed replacing. Despite having the extended warranty, I had to cover the cost of the repair myself, because – as I was told – oil isn’t covered by the warranty. Shortly after the repair, the issue returned – another oil leak. This time the service centre claimed it was due to the “oil switch”, which also wasn’t covered. I paid again. However, only four days later, the oil began leaking even more than before – you decide whether that’s truly just a “coincidence”.

The vehicle went back to the garage. It remained there for over a week, and the “front cover” was replaced three times, as each attempt ended in yet another leak. Eventually, I was told the issue had been resolved.

Sadly, on 22nd January, I noticed yet another leak. The mechanic claimed it was just “residue from a previous repair” and simply cleaned it – despite the fact I had already paid for the cleaning before. So why was the oil still there?

On 23rd February, the car suddenly stalled on the motorway Two weeks later, I was informed that the engine had seized and needed to be replaced, along with the turbocharger and DPF – estimated repair cost: £13,000.

Ford concluded the engine failure was “my fault”, due to a missed service in 2024. However, they ignored the fact that a private service had been carried out in May, and that during the “front cover” replacement in November, the service team assured me that the oil had also been changed. So how exactly was there “old” oil in the engine?

When collecting the vehicle:

I noticed scuff marks on the right-hand side of the bodywork and scratches around the bonnet area – likely caused by a mechanic’s clothing (e.g. a jacket zip).

I’ve been waiting a week for the CCTV footage to be reviewed, but I’m fully expecting the usual response: “recordings are only kept for a month.”

The car was returned to me incomplete – loose engine parts were left on the front passenger seat.

I also found a note inside reading “do not start – no oil”, and yet the service team still started the engine to load it onto the recovery vehicle.

The report stated that metal and non-metal particles were found in the oil pump. Could these have come from an incorrectly fitted “front cover”? Let me remind you – it was replaced three times. Were the components improperly cleaned? Or was the timing belt damaged during fitting? If so, was it pinched, incorrectly installed, or were inappropriate tools used?

As a customer, I feel completely disregarded. The vehicle was repeatedly and ineffectively repaired, returned with visible damage, incomplete, and the service centre’s diagnoses and overall conduct are, in my view, entirely

I bought a car here expecting a smooth process, but the dealership completely dropped the ball on the $7,500 EV tax credit paperwork. They never submitted the required documents, and now I’m stuck chasing after what should have been handled from the start. Zero accountability, zero follow-up. If you’re expecting any kind of professionalism or attention to detail—look elsewhere.

I recently had a frustrating experience at Group 1 Volkswagen Peterborough.

From the start, the salesperson I dealt with didn’t seem to be bothered at all. I called multiple times to arrange test drives for various cars I was interested in, but I never received a call back. It was incredibly disappointing, especially considering I was actively looking to make a purchase.

After several failed attempts to get any kind of response or attention, I ultimately decided to take my business elsewhere. I ended up buying from another garage that actually made an effort to provide the service I expected. They were eager to help, arranged test drives promptly, and made the entire process much more pleasant.

In the end, it’s clear that Group 1 Volkswagen Peterborough lost a sale due to their lack of customer service and follow-through. If you're looking for a dealership where you can expect attentive service and timely responses, I would suggest looking elsewhere. It’s a shame because I was genuinely interested in purchasing a car from them, but I couldn't get anyone to care enough to even help me.

Purchased a car from the Bromley VW branch, sold it to me with a deteriorating tyre(mentioned on the MOT) and one key held together with sticky tape. Order me two new keys but charged me for programming them! Alss sold without a manual! Appalling service not expected from VW dealership!

Very profession from start to finish, made the task of buying a car very easy, bought the car on Saturday, collected it on Monday, very quick and easy. The staff member that was dealing with us was very professional and helpful. Would use again, thanks to all involved.

If I could give a 0 score I would, they do not deserve 1 star!....... My car was booked in for a recall on the security system at Land Rover Guildford service, on arrival they asked me for both keys, I was not told to bring both keys. The service agent looked at me with a 'your lying' look, I assured him if I had I would have bought both keys. I asked to see a manager, he left me waiting 20 minutes while he returned to his desk and then 'Tracey' came and saw me. Lots of apologetic insincere, looks and 'oh I am sorry' but no offer to refund my fuel for a wasted round trip of 26 miles. I was hounded the day before with texts and emails to do the online booking, no reminder to bring both keys. This is not the first time, but it will be the last that I go to this 'Prestige Service Centre'. Get a grip Land Rover or we will all be buying from other manufacturers if your dealers cannot treat their customers right!!!

Had my car serviced at VW Wirral and the service was excellent from start to finish, which considering the circumstances was absolutely brilliant. All the team at VW Wirral should be commended for the service they provided not only for today but over the last few years when I have bought a car from them and chose to have my annual service there.

Group 1 Automotive should be ashamed of themselves for scrapping this dealership. My own personal experience has been brilliant over the years and always felt welcome and treated fairly by the team.

VW Wirral will be sorely missed and hopefully all the staff go on to bigger and better things.

Group 1 Automotive should hang their heads in shame, disgusting way to treat people.

So 5 stars for the staff and 0 for Group 1 Automotive.

I arranged a test drive, arrived on time to be told that they couldn’t find the keys for the car , Really??? At best it was incompetent , or they had other plans for it, I was assured that they would ring when keys were found, that was a week ago and they haven’t had the decency to contact me . The car is still on line , a lucky escape I think

I recently attempted to purchase an Audi Q5 from Audi Watford, and my experience was extremely disappointing. Initially, I was offered £5,000 for my part-exchange, agreed to pay £22,000 via bank transfer, and finance the remaining £7,500. I transferred the money, signed all finance paperwork, and was ready to collect the car.

However, on the collection day, they suddenly informed me that my part-exchange was actually only worth £2,500 because it was a previous insurance write-off—something they should have checked beforehand! Instead of honoring the agreed deal, they demanded an extra £5,799 from me, essentially forcing me to pay more at the last minute.

This last-minute price change, lack of transparency, and failure to properly assess the trade-in vehicle before finalizing the deal is completely unacceptable. They wasted my time with multiple trips (20+ miles each way) and showed no regard for their customers.

If you’re thinking of buying from Audi Watford, be very careful—make sure they don’t suddenly change the deal after you’ve already made payments and signed paperwork. I have now requested a full refund and cancellation of the finance agreement due to their dishonesty.

I strongly advise others to avoid this dealership if you want a fair and transparent buying experience.

we have bought a brand new car from JLR preston and have had nothing but problems. please do not use this dealership. they will not help you. they sold me a brand new car which is full of faults and refuse to help. the leather is turning yellow. the side steps have trapped my child's foot. they recalled the car for a pipe and gave me the car back filthy and smelling of hot musty water. the car cost us just under £120,000 and they want me to pay thousands of pounds to buy a new one instead of giving me a refund. they have put me and my family through hell and made us very ill. please avoid this dealership at all costs. it is the worst experience i have ever had. we have no car as the car is with the dealership and no loan car. they are just not willing to help.

Group1 Staples Corner is ridiculous with service and especially manager who does not have even a little etiquette to respond to an email. I bought a Defender 8 months back and alarm goes off every night. 3 times the car has been in service and still the same issues. The people are like mercenaries and I think the lowest grade of behaviour and professionalism is taught to them. An expensive car and such a service. DO NOT GO TO GROUP 1 STAPLES CORNER. Buy car from anywhere but not from them. It is my hard earned money which they took like a fraudsters. From deep inside core of my heart came curse for the people who treated this badly..so much is bad feeling for them. How these sales people can be so ruthless and heartless and still can eat and sleep. 1 star is too much. Negative 5 stars

My case is with JLR Coventry and Motor Ombudsman. Hope they will be able to resolve.

A Disgrace to the JLR Name – Incompetence and Dishonesty

My experience with JLR has been nothing short of horrible and disappointing. The handling of my DPF filter issue was a complete failure. Instead of attempting a widely used industrial cleaning method, the technicians immediately insisted on replacing it.

To make matters worse, during the replacement, around 20 bolts and clips were left out, resulting in shoddy, unprofessional workmanship. Loose wires, nuts, and other components were left unsecured. After getting my vehicle back, I noticed a strange rubbing noise that worsened with speed. Despite returning to JLR for help, they failed to diagnose or fix the issue. Instead, they claimed—without justification—that the exhaust system needed to be replaced, showing no accountability for their previous work.

JLR technicians seem to charge customers for anything they want, knowing that the average person cannot verify whether a part has actually failed. This was evident with my timing chain issue, where they provided only a vague, low-quality monitor image—unrelated to my vehicle—as supposed “proof” that a replacement was necessary.

Avoid JLR at all costs, especially the Staples Corner London and Watford locations. Consider this your warning!