I’m a very happy customer. In all honesty there’s been a bit of a communication problem and iv had to wait maybe a little longer than expected… BUT I’m absolutely in love with my new bed and bedsi... Se mer
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Really fantastic customer service, it was so refreshing to buy from a company who actually cares. I had a minor issue which was resolved promptly and the Grosvenor team really went out of their w... Se mer
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Easy to navigate website. Good selection of furniture and prices. Excellent delivery. One issue that will annoy me is there is a very dark knot in wood centre at the side to headboard. As headboard... Se mer
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Wouldn't hesitate to use them again, the quality of the bed frame and communication from Grosvenor was excellent. Buying furniture online should always be this stress free. Ordered, email detailing de... Se mer
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Företagsinformation
Skrivet av företaget
Grosvenor Furniture offers one of the most inspired collections of home furnishings in the UK. We pride ourselves on offering high-quality and reasonably priced furniture straight from the manufacturer.
Kontaktuppgifter
Grosvenor Beds Ltd, Organsdale Farm Kelsall, CW6 0SR, Tarporley, Storbritannien
- 01829 751 562
- sales@grosvenorbeds.com
- www.grosvenorfurniture.com
4,8
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Absolutely incredible customer service
Absolutely incredible customer service. The team went out of their way to help me make a decision on a final wash for our bed frame & bedside tables sending multiple photos so I could see how they looked together. I appreciated it sooo much. Looks fantastic on arrival, very please. Good quality items. Fast delivery. Highly recommend.
23 mars 2026
Svar från Grosvenor Furniture
Thank you so much for your kind words, Emma.
We’re absolutely delighted to hear how pleased you are with your Eléa French Limed Oak Super King Size Bed and Lille bedside tables. It’s great to know that the additional photos helped you feel confident in your choice — we always want to make sure everything is just right before you place your order.
We’re also really pleased to hear that everything arrived quickly and that you’re happy with the quality.
Thank you again for your recommendation — it truly means a lot to the whole team.
Best wishes,
Sarah
Bedroom
Absolutely fabulous piece of furniture, very well made & sturdy, couldn't have picked a better buy, delivery was a breeze & they took the headboard up to our bedroom, they got in touch with us to let us know they were 30mins away depending on traffic, excellent communication so we knew every step of the way what was happening, I'd definitely recommend Grosvenor Furniture, all in all very happy customer, thanks to all who we're involved in my purchase & delivery, Thank you.
1 april 2026
Svar från Grosvenor Furniture
Hi Christine,
Thank you so much for your kind words! We’re delighted to hear that you were pleased with the communication and updates throughout your order for the Clementine French Whitewash Oak Upholstered Divan Base Headboard.
We always aim to keep our customers fully informed every step of the way, so it’s great to know this made a positive difference to your experience.
If there’s anything else we can help you with in the future, please don’t hesitate to get in touch.
Warmest regards,
Sarah
Customer Service
Svar från Grosvenor Furniture
Hi Eileen,
Thank you for your lovely feedback! We’re so pleased to hear that you found everything straightforward and that our team was polite throughout your experience.
It’s great to know your Eloise Limed Ash Upholstered Low Foot Board Bed arrived without any issues and that the delivery went smoothly.
We really appreciate you taking the time to share your experience, and we hope you enjoy your new bed for many years to come.
Warmest regards,
Sarah
Customer Service
Excellent quality furniture
Have ordered furniture before ,so had no hesitation to order some wardrobes
Great quality at a good price , good communication,with delivery etc ,
Would highly recommend.
16 mars 2026
Svar från Grosvenor Furniture
Hi Tracy,
Thank you so much for your wonderful review! We’re delighted to hear that you’re pleased with your Lille Oak Double wardrobes and that your previous experience gave you the confidence to order with us again.
It’s great to know you’re happy with the quality, value, and communication throughout the delivery process—that’s exactly what we aim for.
We really appreciate your recommendation and look forward to helping you again in the future!
Warmest regards,
Sarah
Customer Service
Good communication regarding delivery
Good communication regarding delivery, had to change my address and customer service were quick to respond. Bed was easy to build but instructions could come with words.
19 mars 2026
Svar från Grosvenor Furniture
Hi Annabel,
Thank you for your review! We’re really pleased to hear that you were happy with the communication around your delivery and that our team could quickly assist with your address change.
It’s also great to know that you found your Mahogany Lille bed easy to build. We appreciate your feedback regarding the instructions—this is really helpful, and we’ll certainly take it on board as we look to improve our assembly guides.
Thanks again for your support, and we hope you enjoy your new bed!
Warmest regards,
Sarah
Customer Service
Looking for something a bit different?
Beautiful bar stools that are a little different (not the same as everywhere else on the internet). The stools and bench I bought were really well packed and protected, deliverrd on time and I am over the moon with my purchases.
26 januari 2026
Svar från Grosvenor Furniture
Thank you so much for your lovely review Paula— we’re absolutely delighted to hear how pleased you are with your Annalise Grey Velvet Buttoned Kitchen Counter Stools and Arianna bench.
It’s wonderful to know they’ve added something a little different to your space, and that everything arrived safely and on time. We take great care with our packaging and delivery, so it’s fantastic to hear this made a difference.
Thank you again for your kind words — it truly means a lot to us. We hope you enjoy your new pieces for many years to come!
Warmest regards,
Sarah
Customer Service
Nice and easy
not being used to ordering on line I was a bit worried that I had done the right thing, Grosvenor were really helpful from the receptionist to Simon who was able to talk me through payment. I am more than delighted with my purchase and would recommend to anyone.
3 juni 2025
Omdöme utan inbjudan
Svar från Grosvenor Furniture
Thank you so much for your kind review, Sandy.
We completely understand that ordering online can feel a little daunting, so it’s wonderful to hear that our team were able to support and reassure you throughout the process. I’ll be sure to pass your kind words on to the team — they’ll be delighted.
We’re thrilled that you’re so pleased with your Oak Lille upholstered bed and bedside tables, and that everything met your expectations.
Thank you again for your recommendation — it truly means a lot to us.
Warmest regards,
Satah
Customer Service
Beautiful furniture pieces and an…
Beautiful furniture pieces and an excellent overall experience. The team was incredibly helpful throughout the purchase, with clear communication and fast delivery. Highly recommended!
5 mars 2026
Svar från Grosvenor Furniture
Hi Talia,
Thank you so much for your kind words — we really appreciate you taking the time to share your experience.
We’re delighted to hear you’re pleased with your Lille French Mahogany 3 Drawer Chest, and that our team could support you throughout the process. Providing clear communication and a smooth delivery is exactly what we aim for, so it’s great to know we delivered on that.
Thank you again for your recommendation — it truly means a lot to us.
Kind regards,
Sarah
Customer Service
The company provided great customer…
The company provided great customer service from the ordering online to arranging delivery and delivering with great care..
The bed we ordered was packaged well and made of a beautiful high quality.
I highly recommend this company and will be buying more from them in future.
1 februari 2026
Svar från Grosvenor Furniture
Thank you so much for your kind words, Paula.
We’re delighted to hear that you had a great experience from ordering through to delivery, and that you’re pleased with the quality of your Celeste bed. It’s something we take a lot of pride in, so your feedback really means a lot to the whole team.
We truly appreciate your recommendation and look forward to helping you again in the future.
Kind regards,
Sarah
Customer Service Team
Clear and helpful communication
Clear and helpful communication. The chairs we purchased are comfortable and arrived in good condition.
1 mars 2026
Svar från Grosvenor Furniture
Thank you for your kind review, Katharine.
We’re so pleased to hear that you found our communication clear and helpful, and that your Watson Grey Nubuck Upholstered Dining Chairs arrived in perfect condition. It’s wonderful to know you’re finding them comfortable too—they’re a great choice.
We really appreciate your feedback and hope to see you again soon!
Best wishes,
Sarah
Customer Service
We called ahead of going to visit…
We called ahead of going to visit Grovesnor and Simon was more than welcoming, having the stool we wanted to view ready for us to look at. There was no pressure to buy and when we did order, the order was acknowledged and delivered in a matter of days. The stool itself was perfect, the material really soft and plush plus comfortable.
7 mars 2026
Svar från Grosvenor Furniture
Thank you for your wonderful review, Rajeev.
We’re so pleased to hear that Simon made you feel welcome and had everything ready for your visit—it’s exactly the experience we aim to provide. It’s great to know you appreciated the relaxed, no-pressure environment too.
We’re delighted that your Phoenix Upholstered Grey Counter Stools arrived quickly and that you’re happy with the quality and comfort—they’re a fantastic choice.
Thank you again for your kind words, and we hope to see you again in the future!
Best wishes,
Sarah
Customer Service
Really pleased…great company to deal with
Really pleased with the gorgeous bedside tables I ordered from Grosvenor Furniture. Delivery was prompt and the customer service was excellent, friendly and helpful. I will be using them again in the future, most definitely.
6 mars 2026
Svar från Grosvenor Furniture
Hi Leanne,
Thank you so much for your lovely review! We’re delighted to hear how pleased you are with your French Weathered Limed Ash Bedside Tables—they’re a beautiful choice.
It’s great to know that you found our delivery prompt and our customer service friendly and helpful. We really appreciate your kind words and your support.
We look forward to welcoming you back again in the future!
Best wishes,
Sarah
Customer Service
Svar från Grosvenor Furniture
Hi Kate,
Thank you so much for your lovely review! We're really glad to hear you were happy with the price, the service, and your Cecilia Bouclé Lounge Chair. It’s one of our favourites, so we hope it’s looking perfect in your home and proving to be as comfortable as it is stylish.
If you ever need anything else, we’re always here to help.
Thanks again for taking the time to share your feedback — it really means a lot to us!
Best wishes
Sarah
Customer Service
Svar från Grosvenor Furniture
Hi Jermaine,
Thank you for your review! We're so pleased to hear that your Annalise Grey Velvet Kitchen Barstools were perfect. We hope they look great in your space and that you’re enjoying them.
We really appreciate you taking the time to leave us your feedback, and if you ever need anything else, we’re always happy to help.
Best wishes,
Sarah
Customer Service
What a great Company
What a great Company, I have placed an order for French Style Bedroom furniture, not received yet but excited to see it,
25 februari 2026
Svar från Grosvenor Furniture
Hi Tracie,
Thank you for your lovely review! We're so pleased to hear how excited you are about your Lille Oak bedroom furniture. It’s a beautiful collection and we’re sure it will look fantastic in your home.
Your delivery is just around the corner, so we hope everything goes smoothly and that you absolutely love the furniture once it arrives.
Thank you again for your kind words and for choosing Grosvenor Furniture — we really appreciate it!
Best wishes,
Sarah
Customer Service
Svar från Grosvenor Furniture
Hi Rhys,
Thank you so much for your kind review! We're delighted to hear you had a great experience with our service and products. We hope your Clementine French Whitewash Oak Upholstered Divan Base Headboard looks beautiful in your bedroom and that you're really pleased with it.
We truly appreciate you taking the time to share your feedback and hope to see you again in the future.
Best wishes,
Sarah
Customer Service
Brilliant quality studded chair !!
Brilliant prompt service....
Brilliant quality.....
Solid construction.....
Strait forward to put together....
I feel happy with my stylish chair !!
Well done Grosvenor furniture !!
16 februari 2026
Svar från Grosvenor Furniture
Hi Carolyn,
Thank you so much for your fantastic review! We're really pleased to hear you're so happy with your Knightsbridge Linen Wing Back Dining Chair. Even as a seconds piece, it's great to know you found the quality, solid construction, and style to be brilliant.
We're also glad the delivery was prompt and that the chair was straightforward to put together. It’s lovely to hear it’s found a happy home!
Thank you again for your kind words and for choosing Grosvenor Furniture — we really appreciate it.
Best wishes,
Sarah
Customer Service
Great customer service
Great customer service, answered every enquiry promptly and concisely. Helpful and professional especially as we needed delivery within a certain timeframe. We haven’t yet had the delivery as can’t receive until April/May but so far so good
11 februari 2026
Svar från Grosvenor Furniture
Hi Deborah,
Thank you for your lovely review! We're really pleased to hear that you've been happy with the customer service so far and that our team has been able to help with your enquiries and delivery timeframe.
We hope you’ll love your Eloise Bed and Ash Bedside Tables once they arrive, and we look forward to delivering them to you late April. If you need anything in the meantime, please don’t hesitate to get in touch — we’re always happy to help.
Thanks again for your kind feedback, we really appreciate it!
Best wishes,
Sarah
Customer Service
Outstanding item.
My order is a repeat of an item I ordered a year ago. I have been so impressed with the piece and the overall quality of it. I am looking forward to my next delivery and installation.
Great service too.
2 februari 2026
Svar från Grosvenor Furniture
Hi Susan,
Thank you so much for your wonderful review and for choosing to order from us again! We're delighted to hear how impressed you’ve been with your 1.3M Cylinder Pedestal Circular Gold Stainless Steel Dining Table and its quality.
It really means a lot to us that you came back for another one, and we’re looking forward to delivering and installing it for you soon. Thank you as well for your kind words about our service.
We truly appreciate your continued support!
Best wishes,
Sarah
Customer Service
Svar från Grosvenor Furniture
Hi Jim,
Thank you for taking the time to leave a review — we really appreciate it.
We're glad to hear you were happy with the value and quick dispatch of your Watson Grey Nubuck Upholstered Dining Chairs. We always aim to offer stylish, well-made pieces at competitive prices, so it's great to know they hit the mark for you.
If there’s anything you’d like to share further about your experience, we’re always happy to listen and help. Thanks again for your support!
Kind regards,
Sarah
Customer Service
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