Grind Omdömen 

13 000
TrustScore 4 av 5

4,1

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 2 av 5 stjärnor

Capaccino offered in regular and large sizes at their Ridings, Wakefield branch. I was served with a regular, but my friend received what was clearly a SMALL cup (compared to the larger size). I menti... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Customer service was brillient as had question about my order. Coffee and pokemon tins arrived really quick. Coffee tastes amazing only downside was one tim was slightly dented on arrival but easily p... Se mer

Betygsatt 4 av 5 stjärnor

Very pleased with my capsules and smart tin to keep them in. Wasn’t keen on the house blend but that’s personal taste and I really enjoyed a lot of the others. My current favourites are sweet miso and... Se mer

Betygsatt 5 av 5 stjärnor

Great coffee and customer service. I use their pods and unfortunately, I have had issues with them in the past. Nevertheless, their support is always at hand to help and after submitting some details... Se mer

Företagsinformation

  1. Kaffebutik
  2. Leverantör av kaffebryggare
  3. Kafferosteri
  4. Kaffebar
  5. Kaffekiosk
  6. Kaffegrossist

Informationen kommer från olika externa källor

Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.

Grind - Shoreditch, London

Skrivet av företaget

Grind at Home.
Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
Letter-box friendly.
We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.

Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

13 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,1

Alla omdömen

(13 000)

1 514 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Definitely recommend

Quick delivery and lovely gift set - the paper lining the tin and coffee packet was placed in had a tear in the midle but it was minimal. The gift was loved and looked very lush, thank you!

13 juni 2026
Betygsatt 3 av 5 stjärnor

Delivery was quite slow between being…

Delivery was quite slow between being placed and actual delivery.
Flavoured pods smell lovely but very little actual taste and the flavour is a bit burnt (for medium roast).

20 juni 2026
Logotyp för Grind

Svar från Grind

Thanks for taking the time to leave us a review!

We're sorry to hear your order took longer than expected to arrive and that the flavoured pods weren't to your taste. We'd love to learn a bit more, so please do get in touch with us at shop@grind.co.uk and we'll be happy to help further, as well as pass your feedback onto our Roastery team.

Betygsatt 1 av 5 stjärnor

Ordered but still not received

Ordered a couple of weeks ago and still not received. It has done the rounds of several Royal Mail depots according to the App. Have made several calls/visits to Royal Mail. Just found out they have prematurely returned it to you. This was a birthday present. Not a good experience with Royal Mail. However Grind has been brilliant and already rearranged the order. 🤞

11 juni 2026
Logotyp för Grind

Svar från Grind

Hi Pete,

We're very sorry to hear about your experience and appreciate how disappointing this must have been, especially as the order was intended as a birthday present.
Unfortunately, once an order is in the hands of the courier, we're reliant on the information and service they provide. While we do our best to help when issues arise, we understand how frustrating it is when a parcel is delayed and then returned unexpectedly.
Having reviewed your order, we can see that a replacement has already been arranged and sent out. We hope this reaches you promptly and helps put things right. If you haven't received the replacement, please get in touch with our team and we'll be happy to look into it for you.
Thank you for your patience, and again, our apologies for the inconvenience caused.

Betygsatt 5 av 5 stjärnor

I ordered the wrong coffee in error

I ordered the wrong coffee in error, totally my fault but contacted them and it was sorted out promptly, so impressed that here is a company that really cares about its customer. I applaud you . . . . Oh and your coffee is pretty good too. . . . . Thank you 😀

19 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The coffee is good quality and I like i…

The coffee is good quality and I like i can buy big bags of beans to grind as needed. I think the subscription model can be useful but I prefer to order as and when because how much coffee we drink and what kind of coffee we drink changes throughout the year. My only slight criticism would be that the dark blend isn't quite strong enough in flavour like espresso usually is, so I wouldn't order that again but the house blend for filter/cafetiere coffee is great.

18 juni 2026
Betygsatt 1 av 5 stjärnor

Dreadful company - do not give your hard earned money to them

Grind2 machine did not work first time used. No telephone number to speak to someone about this. E mails with customer services slow and fruitless. Company currently refusing to provide details of how to return the product, confirm they will pay postage and provide details of how to make a complaint. Have never in my life dealt with such an awful, shoddy company. Do not purchase a coffee machine from this company - you will live to regret it.

19 juni 2026
Omdöme utan inbjudan
Logotyp för Grind

Svar från Grind

Hi Sue,

We're sorry to hear that you've been disappointed with your experience.

We have replied to your emails and are continuing to work with you to resolve this matter. We understand how frustrating it is when a product doesn't perform as expected, particularly on first use.

We do have established returns and complaints procedures in place, and our team is available to guide you through the next steps. We're committed to finding a suitable resolution and have been responding to your queries as quickly as possible.

We appreciate your patience and hope to resolve this for you soon.

Betygsatt 5 av 5 stjärnor

Love Grind

Love, love, love Grind! Prompt delivery, great selection and good coffee! I’ve even bought subscriptions as gifts now! A happy customer. Thank you!

11 november 2025
Betygsatt 2 av 5 stjärnor

Pods keep falling apart in machine!

Purchased my first order of Grind coffee through the MSE website at a decent enough price and the House Blend flavour is nice. However, after a couple of weeks, I’d have to say roughly 1 in 3 pods just evaporate in my Nespresso machine when the water tries to go through it - the paper covering peels off and water doesn’t flow through it - very annoying! So although a good price to start with, it’s probably worked out considerably more expensive overall. While I like the idea of compostable pods, unfortunately I won’t be returning.

10 juni 2026
Logotyp för Grind

Svar från Grind

Hi Dylan,

We're sorry to hear you've experienced issues with your pods, especially as you've otherwise enjoyed the House Blend.

This certainly isn't the experience we want our customers to have, and we'd love the opportunity to look into this further. If you could please get in touch with us at shop@grind.co.uk with your order number and the batch code from the pod packaging, our team will be happy to investigate and help find a resolution.

We appreciate your feedback and hope to hear from you soon.

Betygsatt 4 av 5 stjärnor

Grind coffee is always good

Grind coffee is always good! I love the Pokemon tin, but wish the Pokemon merchandise was a bit cheaper, then I'd buy the hot/cold cup, but I feel it's too expensive. But we love the coffee :)

10 juni 2026
Logotyp för Grind

Svar från Grind

Hi Sue, thanks for your review! We’re glad you’re enjoying the coffee and the Pokémon tin.

We really appreciate your feedback on the merchandise pricing and will pass it along to the team. Please do reach out to us over email if you have any questions :)

- The Grind Team

Betygsatt 1 av 5 stjärnor

Items weren’t shipped until 6 days…

Items weren’t shipped until 6 days after I placed the order, I had to reach out regarding the delay of which I was told one item was out of stock. Then they shipped with Royal Mail who haven’t been bothered to deliver the parcel and it’s now stuck in waiting to be delivered. Until they can use another reliable courier it might be best to avoid large orders

12 juni 2026
Logotyp för Grind

Svar från Grind

Hi Bee,

We're sorry to hear about your experience and completely understand your frustration.
Unfortunately, due to an inventory issue, one of the items in your order was temporarily unavailable, which resulted in a delay to dispatch. We appreciate that this isn't the level of service you expected from us, and we're sorry for the inconvenience caused.
We're also sorry to hear that your parcel has experienced delays with Royal Mail. Once an order has been handed over to the courier, delivery is unfortunately outside of our direct control, but we understand how disappointing this is when you're waiting for an order to arrive.
If your parcel still hasn't been delivered, please get in touch with us at shop@grind.co.uk and our team will be happy to take a closer look and help however we can.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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