Purchased the park lane fencing and gate and I am not disappointed thank you Will definitely be using this company again. Delivery was a bit of a mix up but we got there in the end
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great service, well packaged arbour, (I assume by gardens on line.) Delivery day was altered at last minute.(by courier) so bit annoyed. However delivery was straight forward, and the delivery m... Se mer
I ordered 16 champagne berries for a wedding bouquet but due to a delay in them arriving, I had to go somewhere else. When they arrived I arranged the return through Evri. The parcel was dropped off o... Se mer
Företaget har svarat
Purchased Kings Gothic Bench and it is lovely but arrived damaged. I made contact with Great Gardens On-line immediately and several times afterwards and tried calling. It seems that my requests wen... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Garden Mall sell a large range of plants, garden furniture, and virtually everything else you could need for your garden. Very competively priced to give great value for money. We dispatch most goods within 24 hours and offer free delivery on orders over £50 *(conditions apply - see website).
Kontaktuppgifter
UK Shopping Mall Ltd, Rowena Park, Loughborough Road, LE7 7NL, Rothley, Storbritannien
- 0116 230 4293
- customerservice@uks,.co.uk
- www.greatgardensonline.com
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Brilliant service
Ordered a lovely painted arbour on Sunday. Arrived Wednesday and great delivery and customer service.
Great experience.
I wanted a very small plant trough for a small space in the garden. I saw this at an amazing price and ordered it. As it was breakable, I hoped it would arrive in one piece. I needn't have worried,as couldn't have been any better packaged, and arrived in perfect condition. Very pleased.
Excellent service and product
I ordered a hanging basket stand for the porch. The item arrived very quickly and I was very impressed with the quality for a very fair price. I will definitely use Garden Mall again.
Excellent
Was looking for a particular size trellis which was difficult to find but found exactly what I wanted at Garden Mall. Received trellis today and all in perfect condition as very well packaged. First time shopping with them but won't be the last - very impressed.
Packaging was brilliant and the hanging…
Packaging was brilliant and the hanging baskets were very well priced compared to garden centres which are quite expensive will definitely use them again a very speedy delivery
Excellent service
Excellent service. Highly recommend.
A quality item (cement planter) at a good price and delivered the following day!
No ifs, no buts just picked, packed and despatched.
A perfect online transaction.
Thank you.
Brilliant customer service
First time ordering with this company. Brilliant customer service. Small issue sorted out quickly and efficiently and immediate response to email. Very impressed and will shop with them again.
Super staff, great product
Really helpful and patient customer service staff who did everything they said they would while we were preparing to order, fantastic product (all 40m of it!), and super helpful customer service staff again when I had to order two small bits that we had lost on transporting it to our house in France! Will definitely use this company again!!
My rain chain arrived quickly and in…
My rain chain arrived quickly and in very good condition
Arbour
I ordered an Arbour from them it arrived on time and was very happy with there service would buy from them again
Disgusting customer service - Do not use!
Disgusting customer service! I have been trying to send back some unused fence panels for nearly 2 weeks now - using their customer service form on their website as nobody ever answers the phone. Several times I was told to log into my account to process a return, then my ticket is closed. I respond to the closed ticket and no reply, so have to start it all again. I was unable to log into my account to process a return as I checked out as a guest! I finally get to sending my return back - they advise they have a preferential rate with Dpd however upon contacting Dpd, the item is too big to send back with them. So instead of costing £5-£10 to return, it has cost me £70! They are now saying one of the items are damaged so won't refund, despite the box being unopened and actually arriving with the fence panel legs sticking out the box. We Sellotaped the legs into the box to protect them, but they are saying the top of the fence panels are damaged, despite us not even opening them. I have submitted photo evidence showing the box upon arrival and no difference. So in total, £200 of items returned, at a return cost of £70, then them refusing to refund a panel that was damaged on arrival - £30. A £200+ return has cost me £100 to process. I would not recommend them at all, atrocious customer service and accusing the customers of damaging items, despite photo evidence!

Svar från www.GreatGardensOnline.com
Simples…
The items I bought were competitively priced, the site was easy to use and the parcel arrived well packed. Thank you!
Exceptional company, highly recommended.
Very happy with the service, price, communication and the delivery. Exceptional company, would buy from them again without hesitation. Highly recommended!
ceramic measuring cups
Ordered some ceramic measuring cups, which came promptly and unbroken unlike the previous 2 sets that I had ordered from a well known online service!!
Very pleased
You did what you said
I ordered this fencing on line. It was very easy to order. I had an email informing me that I had placed the order and it would be with me within a few days. I had a few suggestions regarding the delivery, i.e. to check the parcel over to make sure it wasn't damaged, which is very good I feel, as often parcels to arrive with damage. Everything was fine. The goods actually arrived right on time. Which I really appreciated. I would certainly use this Company again.
Perfect
Fast delivery, we’ll packed, products exceeded expectations. Can’t fault, would purchase from this company again without hesitation. Thanks for great experience
Items as described and good quality
Items as described and good quality. Kept well informed throughout. Thank You.
The item was exactly as described and…
The item was exactly as described and it looks good
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