Grade Potential Omdömen 

We first enrolled with Grade Potential Tutoring in Austin, Texas last year. The tutor assigned to my daughter was excellent—she enjoyed working with her, and I believe the sessions had a positive impact on her grades.

When summer arrived, we decided to pause tutoring services since our schedule becomes much busier due to frequent out-of-state travel. I notified Grade Potential that we would not be using tutoring services during the summer, requested that billing be stopped, and indicated we would resume once the school year began.

However, I later noticed continued billing from Grade Potential despite my previous notification. Assuming it was an oversight, I contacted their office and spoke with a representative who reversed the charges. I believed that resolved the issue and that we would restart services when school resumed.

To my surprise, while reviewing my credit card statement later, I discovered several additional unauthorized charges from Grade Potential. I contacted them again, and while the charges were again reversed, I expressed frustration and requested that no further billing occur unless we were actively using their services.

When the new school year began, our previous tutor was no longer with the company, so we requested a replacement. The new tutor was excellent as well. Unfortunately, her visit reminded me to review my account again—at which point I discovered three more unauthorized charges made during the months we were not receiving services.

I contacted the company a third time to request refunds and expressed my displeasure with their billing practices. I was referred to a manager, to whom I explained the situation. The manager offered to refund only two of the three unauthorized payments, stating that their system required at least one charge to keep the account active.

This explanation is unacceptable. Their internal computer system should not result in customers being charged for services not rendered. I made it clear that I expected a full refund and explained that we would continue only if the issue was resolved. Otherwise, we would terminate our business relationship.

The manager was dismissive, spoke over me during the conversation, and was generally unprofessional. As a result, I decided to discontinue doing business with Grade Potential Tutoring. This is disappointing because the tutors themselves were excellent. Unfortunately, the company’s billing practices and poor customer service overshadow their good work.

I will no longer be using Grade Potential Tutoring and would advise others to proceed with caution unless they are comfortable being billed for services they did not receive.

I have since contacted my credit card company, explained the situation, and was promptly reimbursed for the unauthorized charges.

This company will happily take your money, and give you nothing but one delay after another in actually matching you with tutor. Grade potential is unreliable in every sense of the word.

This is a scam company operating under several different names Tutor Hero, Grade Potential Tutoring, Grade Potential, and several others. They had elaborate descriptions of their tutoring process to lure me in and as it turned out the reviews were fake. Do not trust this company as they will bilk hard-working single moms like me out of hundreds of dollars and all I was looking for was a tutor for my accounting class. Now I will not be able to buy groceries this week or pay for my son's summer soccer.