Unusually helpful customer service in Keswick store. A pleasant young lady, Chloe was helpful in not making us feel rushed when purchasing a swiss army knife. Wish there were more like Chloe in shops... Se mer
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Plats
Byt platsMain Street 53, CA12 5DS Keswick, England, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Sarah served myself and my husband with the purchase of walking boots. While also serving two other separate customers with their purchases. Even though Sarah had no other assistants at all to help, s... Se mer
Kelly and Isaac were very helpful with an exchange of Merrell walking shoes that were faulty. Their excellent service justified my experience of always using this store for my outdoor needs. Thank you... Se mer
Företaget har svarat
Called in at Go Outdoors Keswick whilst on holiday to look for some new walking gear for my wife and son this lunchtime . The staff were fantastic and helpful Scott, Sienna and Chloe upstairs on foot... Se mer
Företaget har svarat
Företagsinformation
Om GO Outdoors - Keswick (Express)
Skrivet av företaget
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Skrivet av företaget
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktuppgifter
Main Street 53, CA12 5DS, Keswick, England, Storbritannien
4,8
Utmärkt
171 omdömen
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Excellent Service
Today i was helped to find a item in store by a store assistant called Sienna, she couldnt have been anymore helpful, her professionalism and helpfulness made my shopping at Go Outdoors a very pleasant experience. Thank you Sienna for the assistance today.
13 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Keswick (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Unusually helpful customer service in…
Unusually helpful customer service in Keswick store. A pleasant young lady, Chloe was helpful in not making us feel rushed when purchasing a swiss army knife. Wish there were more like Chloe in shops.
12 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Keswick (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great Service
Went in to buy a Garmin watch and it was very busy. Alec asked if I needed any helped me with the purchase. Great service thank you.
9 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Keswick (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Very good choice of jackets and…
Very good choice of jackets and trousers. Scott really helpful. We will call in the Keswick store every visit throughout the year.
10 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Keswick (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Kelly and Isaac were very helpful with…
Kelly and Isaac were very helpful with an exchange of Merrell walking shoes that were faulty. Their excellent service justified my experience of always using this store for my outdoor needs. Thank you 2 so much!
10 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Keswick (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great experience with Scott from…
Great experience with Scott from Keswick store. Really helpful, friendly and reassuring. Would definitely go back.
8 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Keswick (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Sarah served myself and my husband with…
Sarah served myself and my husband with the purchase of walking boots. While also serving two other separate customers with their purchases. Even though Sarah had no other assistants at all to help, she remained calm and positive while smiling. Plus she gave factual advice.
2 september 2026
Omdöme utan inbjudan
Sarah at the Keswick store was very…
Sarah at the Keswick store was very friendly and helpful
2 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Keswick (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Very friendly staff and Sarah was a…
Very friendly staff and Sarah was a great help overall excellent service and great value for money.
2 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Keswick (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Called in at Go Outdoors Keswick whilst…
Called in at Go Outdoors Keswick whilst on holiday to look for some new walking gear for my wife and son this lunchtime . The staff were fantastic and helpful Scott, Sienna and Chloe upstairs on footwear despite the shop being busy on Bank Holiday Sunday. Our son Nathaniel is autistic and they were so lovely and patient with him and we managed to find what we needed top marks and service all round thankyou!
30 augusti 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Keswick (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Brilliant service
Brilliant service, advice and quality.
Thank you to Sarah who served us.
27 augusti 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Keswick (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Scott made the experience AWESOME 🤩…
Scott made the experience AWESOME 🤩 THANK YOU
The selection of products provided us with something we’d been looking for a while and Scott made the process a lot easier especially when I couldn’t find my membership details.
25 augusti 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Keswick (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Thanks to Kelly and the team for…
Thanks to Kelly and the team for helping us and doing a great job, going the extra mile. Great customer service
27 juli 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Keswick (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Walking boots
We came into the store today looking for some walking boots. Sienna was very helpful with helping us find some. We are very happy with our purchases.
19 augusti 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Keswick (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Sarah is the best most kind hearted…
Sarah is the best most kind hearted soul In any shop I’ve ever been to in my 16 years on earth. She is very funny happy and jolly and has great communication with customers . Definetely take a visit to Keswick go outdoors when visiting .
12 augusti 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Keswick (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Happy Customer
Kelly provided fantastic knowledge and service today - I am very grateful for her kindness and expertise.
6 augusti 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Keswick (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Amazing Service
Despite it being wet, really busy and being your only sales assistant upstairs Sienna took the time to assist us in finding the most appropriate walking shoe for our 6 year old. We had no socks due to a leaking shoe discovered up on the fells and she provided some which made our son's day.
5 augusti 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Keswick (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Great customer experience
Great customer experience, asked Sarah for advice and she was very friendly and helpful, thank you!
30 juli 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Keswick (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Was given advice on a broken bag!
Customer service Was amazing. Went in with a broken bag and was given more then enough help and advice by Sarah who was very kind and helpful.
30 juli 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Keswick (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Scott served us …
Scott served us …. terrific and helpful chap. Credit to your store 👍🏼
29 juli 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Keswick (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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