GO Outdoors - Chester Omdömen 

Ordered item as in stock you cancelled order next day …. Still awaiting refund !!!

Very helpful staff manager was lovely I had bought a leisure battery I did measure before buying it and it was very close but inf it didn't fit, went back in store and the manager greeted me and asked if she could help I explained my predicament and she very kindly said don't worry we can refund it or exchange it for you if there's something suitable, unfortunately there wasn't but she kindly refunded it, this was a big relief as I'd recently had major surgery and I'd struggled to get the battery in and out I didn't get her name but I do hope she reads this review I wish their were many more like her in retail.

Excellent buyers experience with efficient till and sales people. Happy with the service

The whole process of acquiring membership was very straightforward (although I'm still awaiting my e-membership card several weeks later). There is a tremendous range of quality clothing and kit at exceptionally good prices. Staff are incredibly helpful and courteous.

Shaz was really helpful with recommendations and put a smile on mine and my friends face, she is definitely an asset to the go outdoors team.

as always the overall pricing and range on the internet are excellent , the gent on the cycling and fishing area (chester) was really helpfull checking stock trying to find what i needed well done for him :) deserves a hug putting up with me, but the float levels on the shelf were a problem for me . Lots of empty shelves and keynotes from the advertised 'sale' not even available at the store. Maybe its just fishing gear its a bit of a niche area but left the store feeling a little disappointed

Contacted GO Outdoors, as bedroom compartment had gone missing for Euro hike Sendora, the store very kindly ordered two bedroom compartments for free. Great service, Many Thanks.

Shocking service , the box my watch was in looked like it had been run over and the staff weren't interested

Easy on line ordering and then quick delivery.
Really pleased.

Fantastic shopping experience. The guys i spoke with all knew their stuff and were very helpful.

Successful trip to buy camping equipment. Staff were very approachable and helpful. Purchases completed efficiently. Very happy customer.

Huge thanks to Helen and Izzy for resolving a 5 week dispute with Customer Services in the space of 20 minutes. It is because of them being so efficient and lovely that I have revised my previous 1 star rating. Go Outdoors online shopping and central customer services is a disgrace. Unless you are going to deal directly in store with a human being, save yourself the headache and shop elsewhere. Huge thanks to Helen and Izzy for their help and diligence. Be warned, if your order is not fulfilled due to GO not having stock, you will be in for a world of pain trying to get your money back. Please also be advised the website will allow you to order items that aren't in stock! Avoid at all costs!! 5 stars to Helen and Izzy, 0 stars for the company.

Great customer service by George O with my choice on outdoor seating and leisure wear. The Saltney store is huge and has a great range of products, at reasonable prices for members. Will be back again soon.

Great customer relations by George O @ the Saltney branch.
Friendly efficient service cheers 🍻

1 star – Incorrect price and poor customer service

Bought a 20L 12V cooler advertised at £39.00 on the shelf as the member price. At the till I was charged £49.00, despite specifically asking the cashier to confirm the price before paying.

I then had to go back to the shelf, take the actual price tag to the till and request a £10 refund. There was no apology or acknowledgement of the inconvenience. Instead, the cashier simply said this “always happens” when they adjust prices.

I asked her to make the manager aware so the pricing could be corrected and other customers aren't overcharged. Unfortunately, after this experience, I have little confidence that this will actually be done.

Mistakes happen, but charging the wrong price, failing to identify the issue when I specifically queried it, and then showing no concern when it was pointed out is very disappointing.

I did not receive notification that my purchase had arrived at the Saltney store.When ordering online I was told that my members card had expired, when making an in store purchase a week previously my receipt showed I had over a month before it expired.

Cannot give Simon and Charlie enough praise for their support. We came up after seeing that a life jacket we needed was in stock, only to find out once we got there that it was in that days delivery so could have been on any of the 35 pallets that came in that day.
Simon couldn’t do more to help us, with his team by pure luck managing to spot them in the warehouse and pulled one out for us! Charlie was working the tills and kept my daughter in high spirits whilst we waited.

Good customer service isn’t always praised, so shout out to the team at Go Outdoors!

Thank you Simon and Alison for your help on buying a rucksack and other things for my daughters up and coming DofE trip.
Excellent service

First time visiting Go Outdoors, we enjoyed looking at all the tents to help us makre our decisions. A massive thank you to Charlie, he was very knowledgeable about the products we needed as first time campers and about the offers available around the store. Charlie was friendly and willing to help which made a positive experience, representing the go outdoor company well which we will gladly pass on to family and friends.