I had very specific needs when choosing a climbing rope, especially given the weight I needed to carry on my expedition. Mariam went above and beyond to meet my requirements with a warm, proactive att... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Mariam - in the walking boots department - was amazing. I explained a problem with my son's feet and the support he needed, and she immediately was able to recommend things that would help. We cam... Se mer
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Item faulty when used for 1st time. Returned to store, unfortunately lost receipt but could locate purchase from membership card. No stock in store, staff unable to order it in for me as replacement,... Se mer
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Ted was a genuinely nice guy, knowledgeable on the products and helped me pick out an affordable selection of gear to suit my budget. Thoroughly appreciated and would recommend Go Outdoors to anyone.... Se mer
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Företagsinformation
Om GO Outdoors - Bristol
Skrivet av företaget
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Skrivet av företaget
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktuppgifter
Tramway Road, Bath Road, BS4 3DS, Bristol, Storbritannien
- 01174 280761
4,8
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good advice
Robin was very helpful with advice on walking boots and various other items when on a recent visit to the store. Thank you.
5 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Bristol
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Svar från GO Outdoors - Bristol
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Ted was a genuinely nice guy
Ted was a genuinely nice guy, knowledgeable on the products and helped me pick out an affordable selection of gear to suit my budget. Thoroughly appreciated and would recommend Go Outdoors to anyone.
11 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Bristol
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Poor customer service
After failing to remove a radio frequency anti-theft tag from my in-store purchase, Go-Outdoors expected me to drive 30 mile round trip (1 hr of my time) back to my nearest store in order to rectify their mistake. They refused to rectify the mistake remotely or to compensate me for the inconvenience of having to return to their store. Such poor customer service is very disappointing. I expected more from Go-Outdoors.
10 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Bristol
Thank you for taking the time to share your feedback.
We are saddened to hear that you received your item with the security tag still attached, this is not the service we aim to provide to our customers.
We understand how disappointing and frustrating it must have been to make a 30 mile trip to rectify this for them to refuse this or offer any compensation for your inconvenience.
We’ve reached out to you via Trustpilot to request your contact details so we can look into this further.
Kind regards
Go Outdoors Customer Care Team
I went to this store to purchase cadac…
I went to this store to purchase cadac cookware set. 2 off stock was showing on the website. I couldn't find them on the shop. So I asked the till staff all three are its probably out of stock. So I asked Lucy who was on the shop floor , she went out of her way to check in the warehouse and find the set I was after. Fair play for effort where others couldn't be bothered
8 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Bristol
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Svar från GO Outdoors - Bristol
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Mariam was so helpful in the…
Mariam was so helpful in the Brislington store. Really recommend going to the store for footwear and her help made me buy more than I intended as the sandals were reduced a lot.
6 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Bristol
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Was helped by andy on the angling…
Was helped by andy on the angling section, as always helpful and cheerful, both massively important in the retail environment, well done, and to be honest all the staff are very good 👍
7 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Bristol
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Svar från GO Outdoors - Bristol
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
All the staff is always very helpful
All the staff is always very helpful. Especially Billy was a star. The shop has got a great selection of products at reasonable prices.
4 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Bristol
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Big thumbs up
Great customer service from Billy and Karin! Knowledgeable, helpful and kind staff members.
4 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Bristol
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Served by Andy very helpful 👍🏽
3 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Bristol
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service today from Mariam
Great service today from Mariam. She was knowledgeable, friendly, helpful and made coming into the store a lovely experience.
31 augusti 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Bristol
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great knowledgeable staff!
Mariam - in the walking boots department - was amazing.
I explained a problem with my son's feet and the support he needed, and she immediately was able to recommend things that would help.
We came away with a pair of boots which he is really comfortable in, and straight away walked 7 miles, by the end of which he was much better supported than in any previous boots.
Great staff make such a difference!!
31 augusti 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Bristol
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Mariam (Brislington store) was super…
Mariam (Brislington store) was super helpful when I was buying hiking shoes, I went through every brand to try on and was given all the time, mariam offered helpful advice and was very efficient and polite. A credit to the store
31 augusti 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Bristol
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Fantastic support from Mariam!
I had very specific needs when choosing a climbing rope, especially given the weight I needed to carry on my expedition. Mariam went above and beyond to meet my requirements with a warm, proactive attitude. She helped me select the perfect rope with the right weight and length. I'm truly happy with her support.
31 augusti 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Bristol
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
I have visited Go Outdoors many times…
I have visited Go Outdoors many times and had a very average shopping experience. However today (August 2026 Bank Holiday) the customer service was excellent. Each time I asked for a size it was found quickly and with helpful comments about the product. Also Mariam the person who helped me went out of her way with information about various different brands and found me exactly what I had been looking for. I will definitely return to the Brislington store again and recommend Go Outdoors to friends and certainly in the Shoe/boot dept where Miriam was so helpful
30 augusti 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Bristol
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Very unfriendly check out person
Very unfriendly check out person. She huffed and puffed and could not smile. It was really unnecessary as we were not being in any way difficult. Would make me think twice before returning.
30 augusti 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Bristol
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Buying a tent for the bank holiday…
Buying a tent for the bank holiday weekend.... Mark was really helpful sharing his product knowledge and Sarah & Lucy were great explaining about membership and what I needed. Delighted with the tent. Thanks!
28 augusti 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Bristol
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Really good service
Really good service
Every thing in order
Mariam was very delightful and helpful and educational.
25 augusti 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Bristol
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Detta är Trustpilot
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Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.