Sahra; Was vary helpful and patient with helping me with correcting my account. Everyone at GoldStar has been excellent to deal with and vary helpful with my new acount.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was going to give Gold Star a 4 instead of a 5. However, I then realized my difficulty in finding the data I wanted to get online was due to my own ignorance, since I am a relatively new client. I d... Se mer
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In the stress I experience from the company that held my funds (e.j.) which appeared to be vague, indifferent, putting the burden of the process of transferring my money to your company & Birch Gold i... Se mer
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Likes: no financial accounting mistakes Dislikes: 1. Communications are terrible; customer is not notified when a structured settlement matures and not notified when a new one is added. 2... Se mer
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Företagsinformation
Skrivet av företaget
Established in 1989, GoldStar Trust Company has 30+ years of experience in providing specialized services as a Self-Directed IRA Custodian, Trustee and Escrow/Paying Agent. For more than three decades, we have offered unique retirement solutions that allow investors across the nation to diversify their IRA portfolios with alternative investments to traditional stocks, bonds and mutual funds. GoldStar is known for comprehensive expertise, industry innovation and friendly, conscientious service.
Kontaktuppgifter
701 S Taylor, LB110, 79101, Amarillo, TX, USA
- (800) 486-6888
- info@goldstartrust.com
- www.goldstartrust.com
4,3
Utmärkt
800 omdömen
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från GoldStar Trust Company
Thank you for leaving a review. We strive for excellent customer service and look forward to working with you in the future.
Sonja McCristian was very helpful and…
Sonja McCristian was very helpful and knowledgeable in answering my questions on liquidating/transferring my IRA account
16 april 2025
Omdöme utan inbjudan
Svar från GoldStar Trust Company
Thank you for sharing. We strive for excellent customer service.
Svar från GoldStar Trust Company
Thank you for taking a few minutes to leave us a review. We appreciate that you and look forwarded to working with you in the future.
Website
Website is quite possibly the most limited, least user-friendly website I have used.
20 november 2024
Svar från GoldStar Trust Company
Thank you for taking the time to review us. We use this information to make the client experience better.
So easy and a joy to do business with
30 december 2024
Svar från GoldStar Trust Company
Thank you for taking a few minutes to leave a review. W look forward to helping you in the future.
Helpful and timely!
Your associate was very informative, and took great pains to complete my requests. I am so happy I bought gold and silver when I did.
23 april 2024
Svar från GoldStar Trust Company
Thank you for taking the time to leave a review. It is wonderful to hear of your positive experience you have had with us. We look forwarded to continued good experiences with you in the future.
Since i invested i have done nothing…
Since i invested i have done nothing but lose thousands of my retirement money.
3 juli 2024
Svar från GoldStar Trust Company
Thank you for taking the time to leave a review. A member of the management team will be reaching out to you.
Goldstar Trust is a great company to work with.
My husband and I have used Goldstar Trust to manage our IRA account for several years. We have found them very competent and always willing to explain things when we have a question. They have a great digital system where you can fill out forms online. This makes transactions very easy and quick.
6 mars 2025
Omdöme utan inbjudan
Svar från GoldStar Trust Company
Wow! Thank you for your wonderful review. We are so happy to be of service to you and look forwarded to many more years of continued partnership with you and your husband.
I am still waiting for information back…
I am still waiting for information back from Tony and Andrew.
18 februari 2025
Svar från GoldStar Trust Company
Thank you for taking the time to leave a review. I will notify Andrew that you need to hear from him.
I was contacted multiple times during…
I was contacted multiple times during my transfer of funds ensuring all was well. I made a few calls to customer care and was helped promptly.
14 februari 2025
Svar från GoldStar Trust Company
We are so pleased to hear of your positive experience. Thank you for taking time to leave your review.
Very Quick Funds Transfer In
Excellent help on the phone. My transfer of funds from my regular IRA with another company to my GoldStar precious metals IRA was competed in 2 days, which was outstanding. The phone wait to talk to someone was long; but the system does give you option to hold your position in the que and get a call back.
12 februari 2025
Svar från GoldStar Trust Company
Thank you for the review. It is always beneficial to see that our system has worked well for our clients.
Svar från GoldStar Trust Company
We strive to give our customers a positive experience. We are pleased to hear we are accomplishing our goals. Thank you for leaving a review.
Svar från GoldStar Trust Company
Thank you for taking time to leave a review. We look forwarded to helping you further in the furure.
Svar från GoldStar Trust Company
Thank you for the review. We hope to exceed your expectations.
Amazingly fast service for onboarding…
Amazingly fast service for onboarding and an easy-to-navigate website
5 februari 2025
Svar från GoldStar Trust Company
Thank you for your kind a favorable words. We look forwarded to helping you in the future!
Keep me informed during the transfer…
Keep me informed during the transfer process. Easy and efficient
4 februari 2025
Svar från GoldStar Trust Company
We appreciate you taking time to leave a review. Thank you.
The transfer of metals dragged on due…
The transfer of metals dragged on due to the account at the Depository was not opened when Equity Institutional went to move it.
28 januari 2025
Svar från GoldStar Trust Company
Thank you for your review. The management team will be reaching out to you.
I could not have had a better…
I could not have had a better experience. Everyone was very kind and helpful. All of my questions were answered and the process of buying gold and silver was very easy. Thank you!
15 januari 2025
Svar från GoldStar Trust Company
We are glad to hear of your positive experience. Thank you for taking time to leave your review. We look forwarded to working with you in the future.
I was very appreciative of the customer support!
I was very appreciative of the assistance I received when moving my funds over to Birch. Someone was available for me every step of the way. The customer service was impressive and I would highly recommend!
24 januari 2025
Svar från GoldStar Trust Company
Thanks for taking a few minutes to leave a review. We look forward to helping you in the future.
Unable to log in to the platform with…
Unable to log in to the platform with 2023 email and password plus security questions are impossible to answer. I don't believe I was ever asked to set up security questions so how can you ask for them with questions without entered answers. The customer service of this company is very slow and difficult to get a hold of. I would find another company to work with.
22 januari 2025
Omdöme utan inbjudan
Svar från GoldStar Trust Company
Thank you for taking our call to help you resolve your issues. Please reach out if you need anything additional.
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