The GoldMonkeys Omdömen 

480
•
TrustScore 5 av 5

4,9

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Their service was excellent and communication was precise and polite. The experience was exactly what I envisaged from their literature. Gold had dropped slightly since I was quoted but they were 100... Se mer

Betygsatt 5 av 5 stjärnor

Excellent Service from start to finish. Gold & Silver valuations locked in & better than any others quoted. Payment is prompt (same day) once items are received, tested & weight checked (adjusted if n... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I used gold monkeys last week to cash in a couple of broken watches in gold casings and some bracelets. They provided me with approximate quotes based on the information I gave them.I posted the items... Se mer

Betygsatt 5 av 5 stjärnor

I am so impressed! I weighed my gold and took pictures of each piece and its weight. I submitted the amount in grams and was given a price. I received a special delivery envelope and instructions th... Se mer

Företaget har svarat

Företagsinformation

  1. Smyckeshandlare
  2. också i
  3. Guld- och silverhandel
  4. Guldhandlare

Om The GoldMonkeys

Skrivet av företaget

GoldMonkeys: Sell Gold Online – Instant & Transparent Quotes & Top Prices.

The Most Transparent Gold Buyer in the UK.

We’re a small, family-run business based in Bedfordshire. Back in 2018, we saw a clear opportunity to improve the way people sell their gold and silver.

With gold prices reaching record highs, more people were looking to turn their old jewellery into ready cash. But when we looked at the options available — both on the high street and online — we noticed some common problems.

High street shops often paid far below market value. Many online services either charged for postage, gave vague or delayed pricing, or quoted generously upfront — only to deduct hidden fees later.

That didn’t sit right with us.

So we created GoldMonkeys — to make selling gold and silver simple, transparent, and fair. With us, you can:

✅ Get a market-leading price

🔒 Know your quote before sending your items

📦 Enjoy free, insured next-day delivery

💷 Avoid hidden charges — our quotes are honest and upfront

We’re here to do things properly. No pressure, no surprises — just a better way to sell your gold and silver.

Kontaktuppgifter

4,9

Utmärkt

TrustScore 5 av 5

480 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,9

Alla omdömen

(480)

146 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

I cannot speak highly enough about this…

I cannot speak highly enough about this company. Great communication from a lovely gentleman called Michael. The process from start to finish was second to none, perfect to say the least. An all round fantastic company. The 5 star reviews speak for themselves and rightly so as well deserved. Once again, thank you Michael.

11 februari 2026
Logotyp för The GoldMonkeys

Svar från The GoldMonkeys

Dear Ms. Mcclure,
Thank you so much for your feedback, it's great to hear that you were happy with the service. Thank you again!
Best wishes
The GoldMonkeys

Betygsatt 5 av 5 stjärnor

Excellent to deal with

Excellent to deal with. Extremely quick and professional

11 februari 2026
Logotyp för The GoldMonkeys

Svar från The GoldMonkeys

Hello
Thank you very much indeed for your review!
Best wishes
The GoldMonkeys

Betygsatt 5 av 5 stjärnor

From the minute I contacted gold…

From the minute I contacted gold monkeys I was impressed. I got in contact after doing a google search and I saw the reviews. I can see why. From the first message I sent with a couple of questions on Saturday I got a reply almost straight away, from a real human might I add!! No robot! I requested my pack to send off but while waiting I popped in to a local independent jeweller for them to offer more than £100 less. The very next day my pack arrived so I got on and rushed to the post office and sent it off. Gold monkeys send a special delivery pack so it arrived before 1pm the next day. I was very aware that there could be a delay in quotes etc as it’s been busy but throughout this communication they stuck to their words and contacted me later that evening with a quote. I accepted and was paid in less than 5 minutes of me accepting gold monkeys offer. I will be recommending gold monkeys to everyone I know and definitely use them again. It’s not just gold they buy silver is on the list too. Thank you for absolutely everything from start to finish! ⭐️⭐️⭐️⭐️⭐️

11 februari 2026
Logotyp för The GoldMonkeys

Svar från The GoldMonkeys

Dear Katie,
Thank you so much for taking the time to leave a review. The team will be delighted with the feedback!
Best wishes
The GoldMonkeys

Betygsatt 5 av 5 stjärnor

Very quick in bank transferring the…

Very quick in bank transferring the money and also an honest company. A ring I thought was platinum was actually 22 carrot gold and they were very quick in informing me. 22 carrot gold is worth a lot more than platinum

11 februari 2026
Logotyp för The GoldMonkeys

Svar från The GoldMonkeys

Dear Ms. Gibbons,

Thank you very much for your feedback, we were very happy that your ring was worth more than you thought.

Best wishes
The GoldMonkeys

Betygsatt 5 av 5 stjärnor

I was so impressed

I was so impressed, I couldn’t believe how quickly the process was. Very pleased with the quote, received more than I hoped for.

5 februari 2026
Logotyp för The GoldMonkeys

Svar från The GoldMonkeys

Dear Mrs. Stone,
Thank you very much for your kind review!
Best wishes
The GoldMonkeys

Betygsatt 5 av 5 stjärnor

Absolutely brilliant keep up the good…

Absolutely brilliant keep up the good work my gold I weighed and they come back and said my gold was weighed incorrectly
In fact their scales were more accurate than mine resulting in more money!! What company would pay more! These guys are truly above board money is super fast in to account
Don’t go anywhere else

7 februari 2026
Logotyp för The GoldMonkeys

Svar från The GoldMonkeys

Dear Mr. Sanders,
Thank you very much indeed for leaving a review and we are delighted you were happy with our service and would recommend us!
Best wishes
The GoldMonkeys

Betygsatt 5 av 5 stjärnor

Great communication

Great communication
Excellent quote and paid exactly as promised
Will use again

5 februari 2026
Logotyp för The GoldMonkeys

Svar från The GoldMonkeys

Hello
Thank you very much for your feedback, and it is great to hear that you would choose us again!
Best wishes
The GoldMonkeys

Betygsatt 5 av 5 stjärnor

Excellent fast and very fair service

Excellent fast and very fair service. Despite gold and silver prices falling 15% they honoured their online guaranteed price which was the best quote I had received. The payment was made into my bank account within 24 hours of them receiving my items. Thank you so much.

3 februari 2026
Omdöme utan inbjudan
Logotyp för The GoldMonkeys

Svar från The GoldMonkeys

Hello
Thank you very much for your review and we were happy to honour our guaranteed prices for you!
Best wishes
The GoldMonkeys

Betygsatt 2 av 5 stjärnor

Process not as clear as it should be

The service is fast and the paperwork straightforward, but the process for testing jewellery is not clearly explained. My earrings were returned dismantled and missing the diamond, which caused significant upset. While the gold was valued fairly, the loss of sentimental items highlights that the website and consent forms do not make the consequences of stone removal obvious. Good customer communication could prevent this in the future.

29 januari 2026
Omdöme utan inbjudan
Logotyp för The GoldMonkeys

Svar från The GoldMonkeys

Dear Riya,

Thank you very much for taking the time to leave a review. We’re sorry that this experience did not meet your expectations.

For clarity for anyone reading, our service is based solely on the precious metal content of items received. As part of the testing process, stones — including small diamonds — are removed and discarded. This is standard across the industry, as such stones generally have no resale value. This process is explained before submission across our website, throughout the submission journey, within the signed consent declaration, and in our Terms & Conditions, all of which must be acknowledged before a pack can be requested or the gold processed. We also state in multiple places on our website that if a customer wishes to keep any stones, they should remove them before sending items to us.

For context, the items sent to us were a pair of earrings containing 0.48g of 9ct gold, which equates to approximately 0.18g of pure gold — less than one-fifth of the weight of a typical paperclip. This is an exceptionally small quantity of gold; no other online gold buyer we are aware of sends free, fully insured packs for quantities under 10g, and most charge a mandatory £15 return fee.

On the day the items were received, the intrinsic market value of 0.48g of 9ct gold was £22.14. While we understand that the earrings originally cost significantly more to purchase, gold valuations are based solely on precious metal content rather than original purchase price or sentimental value. To help customers assess this in advance, we provide a calculator at the top of our homepage that gives an instant, minimum guaranteed quote. If gold prices rise between a quote being locked in and receipt of a customer’s gold, we increase the quote accordingly. In this instance, a quote was not locked in prior to sending the items. To our knowledge, we are the only online gold buyer that provides guaranteed quotes in this way, without hidden adjustments later in the process.

When you explained how unhappy you were with the outcome, we asked what resolution would feel fair to you. You requested a £100 payment by cheque, which is more than four times the intrinsic value of the gold. We agreed to this as a goodwill gesture, believing there had been a genuine misunderstanding of the process, and the cheque was posted and received the following day, along with the returned items.

We responded to all of your emails within minutes and aim to operate in an honest and open way, with clear and transparent communication around our processes.

We take transparency seriously and appreciate all customer feedback.

Best wishes

The GoldMonkeys

Betygsatt 5 av 5 stjärnor

Highly recommend

Highly recommend, very easy to use. Paid an increased price based on gold pricing rising from minimum quote to day of receipt. Paid into bank account on the same day as acceptance of valuation.

28 januari 2026
Logotyp för The GoldMonkeys

Svar från The GoldMonkeys

Dear Ms. Elkins,
Thank you very much for your review! We are always happy to increase a quote if the gold price has gone up, but will honour it for seven days even if the price decreases.
Best wishes
The GoldMonkeys

Betygsatt 5 av 5 stjärnor

Don’t look anywhere else…

Did a google search of companies that bought gold and found this diamond company. Customer service with queries that I had dealt with promptly and without fuss.
Great job, thank you

28 januari 2026
Logotyp för The GoldMonkeys

Svar från The GoldMonkeys

Dear Brian,
Thank you very much for leaving a review!
Best wishes
The GoldMonkeys

Betygsatt 5 av 5 stjärnor

I had a few bits of gold to sell so…

I had a few bits of gold to sell so mentioned to my mum if she had anything she no longer wanted now is the time as sadly largely due to the wars going on around the globe the price of gold has risen considerably.

The company I have used previously for some reason were only accepting bullion coins and no scrap gold temporarily so I started researching other people to sell to.
After looking at many, researching thier policies and reviews here I decided on goldmonkeys due to their transparent policies and excellent reviews.

And I am very glad I did. I spoke to Michael on Friday as I had a couple of questions regarding my gold which he was more than happy to help with.
The prepaid envelopes arrived on Saturday, I posted the gold to them on Monday and had the money in my bank by Wednesday morning.

I really could not ask for better service and I was very happy with the money I was paid as they were better than their word. I would not hesitate to use them again and would be more than happy to recommend them friends and family.

28 januari 2026
Omdöme utan inbjudan
Logotyp för The GoldMonkeys

Svar från The GoldMonkeys

Dear Kelley,
Thank you very much for your kind words!
Best wishes
The GoldMonkeys

Betygsatt 5 av 5 stjärnor

Excellent service

Good communication. Price increased from initial quote, which was great. Prompt service all round. Would highly recommend.

28 januari 2026
Logotyp för The GoldMonkeys

Svar från The GoldMonkeys

Dear Ms. Ellis,
Thank you very much indeed for your kind review!
Best wishes
The GoldMonkeys

Betygsatt 5 av 5 stjärnor

I would definitely recommend this company

I posted my packet in the afternoon and less than 24 hours later the money was in my account.
I would absolutely recommend this company.

28 januari 2026
Omdöme utan inbjudan
Logotyp för The GoldMonkeys

Svar från The GoldMonkeys

Dear Ms. Ellis,
Thank you very much for your review! We were happy your transaction was quick and smooth.
Best wishes
The GoldMonkeys

Betygsatt 5 av 5 stjärnor

First Class

I was so pleased Gold Monkeys were referred to me by a friend. The service offered was first class from start to finish. Michael was extremely helpful with excellent communication.
I have no hesitation in recommending Gold Monkeys to anyone.

28 januari 2026
Logotyp för The GoldMonkeys

Svar från The GoldMonkeys

Dear Susie,

Thank you very much indeed for your kind words and we are delighted you were happy. Your friend could get £20 for recommending you to us, if you just want to let us know his or her name by email or WhatsApp!

Best wishes
The GoldMonkeys

Betygsatt 5 av 5 stjärnor

Great Service

Great Service - very smooth transaction and fast payment.
Thoroughly recommended.

28 januari 2026
Logotyp för The GoldMonkeys

Svar från The GoldMonkeys

Dear Mr. Walsh,
Thank you very much for your review!
Best wishes
The GoldMonkeys

Betygsatt 5 av 5 stjärnor

Very happy!

Speedy, transparent and efficient.
My pack was sent to me quickly, it had clear instructions and was easy to send back.
I got a very good quote for my gold, no charges or fees.
Once I accepted the offer, the money was in my account within the hour.
Great service, would highly recommend.

22 januari 2026
Logotyp för The GoldMonkeys

Svar från The GoldMonkeys

Dear Vic,
Thank you very much for reviewing us!
Best wishes
The GoldMonkeys

Betygsatt 5 av 5 stjärnor

Would 100% recommend

Would 100% recommend. So easy to do! Put my gold weight online, had a quote. Also informed the value of gold had increased since my quote, then received an amended quote. Postage bags came, sent off and an email received to say received and processing! Money was in my bank in no time. I was nervous sending a lot of gold rings, but researched and looked at the reviews! Their price was the best as I did shop around, plus the more gold, the price goes up! Thank you so much.

21 januari 2026
Logotyp för The GoldMonkeys

Svar från The GoldMonkeys

Hello
Thank you very much for writing a review! We do indeed pay more, the more tou send in, and are delighted to do so.
Best wishes
The GoldMonkeys

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer