Their service was excellent and communication was precise and polite. The experience was exactly what I envisaged from their literature. Gold had dropped slightly since I was quoted but they were 100... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent Service from start to finish. Gold & Silver valuations locked in & better than any others quoted. Payment is prompt (same day) once items are received, tested & weight checked (adjusted if n... Se mer
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I used gold monkeys last week to cash in a couple of broken watches in gold casings and some bracelets. They provided me with approximate quotes based on the information I gave them.I posted the items... Se mer
I am so impressed! I weighed my gold and took pictures of each piece and its weight. I submitted the amount in grams and was given a price. I received a special delivery envelope and instructions th... Se mer
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Företagsinformation
Om The GoldMonkeys
Skrivet av företaget
GoldMonkeys: Sell Gold Online – Instant & Transparent Quotes & Top Prices.
The Most Transparent Gold Buyer in the UK.
We’re a small, family-run business based in Bedfordshire. Back in 2018, we saw a clear opportunity to improve the way people sell their gold and silver.
With gold prices reaching record highs, more people were looking to turn their old jewellery into ready cash. But when we looked at the options available — both on the high street and online — we noticed some common problems.
High street shops often paid far below market value. Many online services either charged for postage, gave vague or delayed pricing, or quoted generously upfront — only to deduct hidden fees later.
That didn’t sit right with us.
So we created GoldMonkeys — to make selling gold and silver simple, transparent, and fair. With us, you can:
✅ Get a market-leading price
🔒 Know your quote before sending your items
📦 Enjoy free, insured next-day delivery
💷 Avoid hidden charges — our quotes are honest and upfront
We’re here to do things properly. No pressure, no surprises — just a better way to sell your gold and silver.
The Most Transparent Gold Buyer in the UK.
We’re a small, family-run business based in Bedfordshire. Back in 2018, we saw a clear opportunity to improve the way people sell their gold and silver.
With gold prices reaching record highs, more people were looking to turn their old jewellery into ready cash. But when we looked at the options available — both on the high street and online — we noticed some common problems.
High street shops often paid far below market value. Many online services either charged for postage, gave vague or delayed pricing, or quoted generously upfront — only to deduct hidden fees later.
That didn’t sit right with us.
So we created GoldMonkeys — to make selling gold and silver simple, transparent, and fair. With us, you can:
✅ Get a market-leading price
🔒 Know your quote before sending your items
📦 Enjoy free, insured next-day delivery
💷 Avoid hidden charges — our quotes are honest and upfront
We’re here to do things properly. No pressure, no surprises — just a better way to sell your gold and silver.
Kontaktuppgifter
PO BOX 860, Bedford, MK45 9ET, Bedford, Storbritannien
- 08006889230
- hello@goldmonkeys.co.uk
- www.goldmonkeys.co.uk
4,9
Utmärkt
480 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Website was clear and easy to use
Website was clear and easy to use. Requested & received selling pack promptly. Returned pack as instructions said, received an offer the next morning which was accepted and approximately 10 minutes later the money was in my bank account.
Excellent experience, will use again and recommend to others.
31 juli 2026
Wow amazing customer service
Wow amazing customer service, exceptional quick turn around. I sent the jewellery, they received the next day, the quote was spot on, and paid within minutes of me accepting.
They stayed in contact through every step. Highly recommend.
31 juli 2026
Svar från The GoldMonkeys
Dear Mr. Fryer,
Thank you very much indeed for your review! We are proud to take our customer service very seriously and are glad you were happy with our speed of payment and reply.
Best wishes
The GoldMonkeys
Super fast service
Super fast service, explained everything all the way through.
Will use again. Just brilliant
Received more than I thought and payment straight into account
14 juli 2026
Svar från The GoldMonkeys
Dear Helen,
Thank you very much for your kind words! We love it when we can pay people more than they were expecting, and in a world where people often hide costs and prices, we always try to be 100% transparent .
Thank you again
The GoldMonkeys
What made my experience as good as it…
What made my experience as good as it was? I would have to say, the speed in which they communicated to me. Even on a weekend! Very professional and thorough, and friendly also. Absolutely no complaints from me.
I feel the prices were very fair and on point, and the payment was fast. They said into my bank, by tonight.
Great service and I appreciate that a lot.
11 juli 2026
Svar från The GoldMonkeys
Dear Lynn,
Thank you so much for taking the time to leave this review!
We're so pleased our team could get back to you quickly, even over the weekend. That responsiveness is something we pride ourselves on at GoldMonkeys. We always aim to offer fair, accurate pricing on gold and silver, backed by our 7-day price guarantee, and it's great to hear that came through in your experience.
Same-day bank payment is something we work hard for every order, so it's brilliant to know it landed with you as promised. All our items are also sent with free, fully insured postage for extra peace of mind.
Thanks again for choosing us!
Best wishes
The GoldMonkeys
Excellent from start to finish.
10 juli 2026
Svar från The GoldMonkeys
Dear Mr. Palmer,
Thank you very much for leaving us a review!
Best wishes
The GoldMonkeys
Great company to deal with
Great company to deal with, very honest, great communication and fast service and payment
10 juli 2026
Svar från The GoldMonkeys
Dear Steve,
Thank you very much indeed for your review!
Best wishes
The GoldMonkeys
Was really happy to find this company…
Was really happy to find this company as its hard to find trusted ones, very clear transparent and very fast. They offered more than what I thought and was very honest about the weights and amounts. Will definitely use again and recommend to anyone selling gold.
4 juli 2026
Svar från The GoldMonkeys
Hello
Thank you so much for this lovely review!
We know how hard it can be to find a gold buyer you can trust, so we're really glad GoldMonkeys came through as clear, transparent and fast for you. We always aim to be fully honest about weights and valuations, and we back that up with our 7 day price guarantee and free insured postage on every order, so it's great to hear that showed in your experience.
Thanks again for choosing us!
Best wishes
The GoldMonkeys
Excellent service
The service was slick. An instant quote. Easy to send the items. Immediate response to an email I sent. I was then advised that the value of the goods I sent was significantly more than my original quote. When I agreed to sell, the money was paid into my bank account within hours. (The price paid was almost double that offered by another well known company that does valuations in a van in local car parks). Highly recommend.
5 juli 2026
Svar från The GoldMonkeys
Dear Kim,
Thank you very much indeed for your kind words! We sometimes carry out secret shopping to check other providers, and it's reassuring for us to see that you found the same as us when it comes to a price comparison.
Thank you again, and best wishes
The GoldMonkeys
Absolutely fantastic
Absolutely fantastic. There was gold that was a higher Karat and they were totally honest and gave me more money. Transferred immediately
3 juli 2026
Svar från The GoldMonkeys
Dear James,
Thank you for such a fantastic review!
Honesty is something we take really seriously at GoldMonkeys, so we're delighted our team caught the higher value and made sure you were paid fairly for it. Same day bank transfer is exactly what we aim for on every order too.
Thanks again!
Best wishes
The GoldMonkeys
Amazing experience from start to…
Amazing experience from start to finish. Extremely quick and easy to request the pack to send in your gold. The pack is simple to understand to use. On the same day my pack was delivered, I was contacted with a slightly revised quote (which I expected as the workings in the watch were not gold so were removed) but which was still way higher than anywhere else and included an extra £10 for sending my pack back quickly. Once I replied to accept the offer, the money was in my account immediately. All communications were polite and professional and I thoroughly recommend The Goldmonkeys as a highly professional and trustworthy company.
3 juli 2026
Svar från The GoldMonkeys
Dear Graham,
Thank you so much for such a detailed and generous review!
It's great to hear the pack was quick to request and simple to use, and that everything moved smoothly from delivery through to your revised quote. We always aim to be upfront when non gold parts like watch workings need to be removed, and to make sure the offer still comes out ahead of the competition. Little touches like the £10 for a speedy return matter to us too, so we're glad that stood out.
Thanks again for such kind words about the team's professionalism, and for recommending GoldMonkeys so thoroughly.
Best wishes
The GoldMonkeys
Great dealings with Gold Monkey were easy
My dealings with Gold Monkey were easy. From start ( requesting postal bag & Special delivery tracking) to the email/call to confirm value & whether I wished to proceed. The payment was in my account within 1 hour of the call. The representative of the company was very polite.
29 juni 2026
Svar från The GoldMonkeys
Dear Jacqueline,
Thank you very much for your review! We are delighted that you were happy with the speed and courtesy of our staff.
Best wishes
The GoldMonkeys
Only a three due to amount offered…
Only a three due to amount offered being very much lower than amount promised. Reason given was after stone removal. Stones would definitely not have weighed what was deducted from original offer. Be cautious! Fast payout.
In reply to your reply..
After reading your email last night it's obvious that nobody other than yourself is allowed an opinion. My opinion stands. I'm actually allowed it! I didn't actually get out of bed and decide to send you my gold for the soul purpose of leaving a review like I left. I'm sorry you feel I wasn't allowed to leave one without contacting you first or indeed going through the hassle of having it returned so I could send it to a competitor.
P.s. yes the picture you sent was very nice but! It really wasn't clear enough to show every item.. plus I can clearly see black stones.
24 juni 2026
Omdöme utan inbjudan
Svar från The GoldMonkeys
Dear Ed,
Thank you for the "Fast payout" comment.
For anyone reading, we would like to directly address the suggestion that the weight deducted for stones was inaccurate, because the implication of dishonesty is something we firmly reject.
Your initial quote was an estimate based on your own description, before we had received and weighed your items. Once received, we tested and weighed the actual gold content and found it to be 1.67g less once stones were removed. Before you accepted our revised offer, we sent you a photograph of your items on our scales showing this exact figure — giving you full visibility, and the opportunity to ask questions, request the stones be weighed separately, or have the items returned to you free of charge, before you chose to proceed. You made no comment or objection, but instructed us to "please proceed".
The 1.67g deducted was not an estimate. It was the difference between your items as received (with stones) and the actual 9ct gold content, weighed and photographed, with the evidence sent to you before you accepted. The accuracy of your own scales isn't relevant here because you weighed your items when they still had the stones in.
We'd also point anyone reading this to our wider review history: customers regularly tell us that, when their gold turned out to weigh more, or test at a higher carat, than they expected, we increased our offers accordingly. That's the same honest weighing and testing process applied in every direction, and we are very proud of it.
We also honoured your original locked-in price with our 7 day price guarantee despite the gold price having fallen significantly, and added our Early Return Bonus on top — nobody else would do this.
We're sorry you feel the final amount was lower than hoped, but the figures here were honest and accurate, based on clear evidence, and - crucially - shown to you before you agreed to proceed, making no objection or query.
Thank you for the update, Ed. To be clear, we have never suggested you aren't entitled to an opinion — only that the opinion expressed isn't accurate, and that's an important distinction. Our weighing evidence was provided to you before you accepted, and you chose to proceed without objection or query.
On the photograph: if any very small stones remain in the setting after removal, we don't deduct for those — we pay for them as though they were gold, even though they have no value to us or any gold buyer. So in that respect, any stones still visible in the picture would have worked in your favour, not against you.
We wish you well and hope you'll consider the full picture here — including the transparency, the price guarantee from which you benefited and the Early Return Bonus — when reflecting on your experience.
Best wishes
The GoldMonkeys
Great from start to finish excellent…
Great from start to finish excellent service from the team would highly recomended
26 juni 2026
Svar från The GoldMonkeys
Dear Mr. Sleigh,
Thank you very much indeed for leaving us this kind review!
Best wishes
The GoldMonkeys
AMAZING!
I was very impressed by the speed at which my cash from GOLD MONKEY'S was made. The whole experience was so easy and I received more than I expected.
I received an email with the quote after 7.30pm. I accepted the offer, expecting to hear back the next day. I was shocked to see the cash was in my bank in less than half an hour. Amazing!!
Thanks Guys x
25 juni 2026
Omdöme utan inbjudan
Svar från The GoldMonkeys
Dear Ms. Leadbetter,
Thank you so much for this lovely review! We're delighted you received more than expected, and that your payment landed in your bank within half an hour — even after 7.30pm. Fast, same-day payouts are something we try to do for everyone, whatever time you accept your offer. Thank you again for choosing the GoldMonkeys!
Best wishes
The GoldMonkeys
Happy customer!
Extremely helpful and polite when I got in touch over the telephone! Sorted out my issue immediately!!😊
25 juni 2026
Svar från The GoldMonkeys
Dear Hazel,
Thank you very much for your kind review!
Best wishes
The GoldMonkeys
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