Ordered with plenty of time ahead of my daughter’s party according to the 3-5 day delivery promise on the website. Nearly 2 weeks later I’ve had a notification to say that one item out of 20 has been... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
If only 0 stars was an option Order not delivered customer service emails bounce back Online form filled in no response Company is uncontactable and shocking Do not buy anything from them
Updating my review on 17.09.26 - I still would not advise ordering from this company as they did not dispatch my items or reply to my comms in a timely manner. However, they did refund my order... Se mer
I really wish I’d read the reviews before placing an order with this company. Absolutely appalling! I placed an order on the 1st September and it still hasn’t arrived and now I have received an email... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Buy wholesale party supplies for weddings, kids parties, birthday party decorations at Ginger Ray. Free UK Delivery.
Kontaktuppgifter
Storbritannien
- www.gingerray.co.uk
1,5
Mycket dålig
459 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service
Excellent service. Will definitely be ordering again. I had an issue with my product and you were so quick to rectify the problem. Excellent customer service. Thank you
27 juni 2024
Omdöme utan inbjudan
Svar från Ginger Ray
Thank you very much for the positive feedback. We're glad we could put that right for you.
Very responsive customer service
Very responsive customer service, and resolved my issue very quickly. Thank you!
25 juni 2024
Omdöme utan inbjudan
Svar från Ginger Ray
Thanks very much for the positive feedback. We'll pass that on to the team and we're really glad you had a good experience with us.
Great customer service by Lauren
17 juni 2024
Omdöme utan inbjudan
Svar från Ginger Ray
Thanks very much for the positive feedback.
Genuinely faultless customer service
Genuinely faultless customer service. Quick and friendly responses and solution. A true test of customer service is when something isn’t quite right and how they fix it- mistakes and mishaps happen but with how quickly it was resolved I can honestly say I would always recommended ginger ray now
12 juni 2024
Omdöme utan inbjudan
Svar från Ginger Ray
Thank you for your kind review, we are sorry for the issue with your order and glad our team resolved this quickly for you.
Speedy response and sorting out of…
Speedy response and sorting out of issue.
13 juni 2024
Omdöme utan inbjudan
Svar från Ginger Ray
Thanks for your review :)
Quick instant service for returning a…
Quick instant service for returning a faulty item
5 juni 2024
Omdöme utan inbjudan
Svar från Ginger Ray
Thanks for your review :)
Had a problem with a damaged order…
Had a problem with a damaged order which was dealt with quickly and efficiently
5 juni 2024
Omdöme utan inbjudan
Svar från Ginger Ray
Thanks for your review :)
Super helpful on live chat and dealt…
Super helpful on live chat and dealt with my query within minutes. Thank you.
4 juni 2024
Omdöme utan inbjudan
Svar från Ginger Ray
Thanks for your review :)
Spoke to Heidi on live chat as I had a…
Spoke to Heidi on live chat as I had a small issue with my order and she had resolved it within minutes, could not be happier with the customer service! Thank you
28 maj 2024
Omdöme utan inbjudan
Svar från Ginger Ray
Thanks for the positive feedback - that is lovely to hear. I am sorry however that there was an issue with your order, but are glad that Heidi was able to take care of that for you.
Very pleasant customer service
Very pleasant customer service! 100% recommended if you need help with anything x
I spoke with Lauren, thank you very much Lauren! :)) x
24 maj 2024
Omdöme utan inbjudan
Svar från Ginger Ray
Thanks for the great feedback.
Amazing Customer Service
Amazing customer service- I had a question about some products for my wedding and Lauren from customer service was so helpful and just really lovely :)
9 maj 2024
Omdöme utan inbjudan
Svar från Ginger Ray
Thank you for taking the time to review, we are glad Lauren could help :)
Amazing service
Amazing service. I bought a donut wall about two years ago which still looks great. One of the pegs got lost and the back stand. I messaged them not really thinking they would be able to help but within a day they emailed and said they were sending out replacements. Couldn’t believe it!
21 maj 2024
Omdöme utan inbjudan
Svar från Ginger Ray
Thanks for your review, we are glad our team could have this quickly resolved for you.
What amazing customer service!!
I ordered 2 pink bombs and they came extremely fast. Unfortunately we had an issue with them BUT the company dealt with it extremely well. Very rarely do you come across a company with such great customer service. Absolutely would not put us off buying again from them and will definitely recommend in future.
20 maj 2024
Omdöme utan inbjudan
Svar från Ginger Ray
Sorry to hear there were issues with your initial delivery, but pleased to know they were resolved quickly.
Great customer service
Great customer service, answered the phone straight away and was super helpful.
Really appreciate how friendly the team is. Would definitely recommend
13 maj 2024
Omdöme utan inbjudan
Svar från Ginger Ray
Hello Olivia, thanks for taking the time to write in. We really appreciate the kind feedback.
Fabulous service
I made an order last week and received yesterday. Sadly a glass jar was smashed. I called to ask for a replacement which was ordered straight away without further question and has arrived this morning. All other items look great. Thank you for your swift action. I wouldn't hesitate to recommend this company
29 april 2024
Omdöme utan inbjudan
Svar från Ginger Ray
I am really sorry that the order arrived damaged. We are pleased you quickly received the replacement item. Thank you for the kind review :)
One of the best products in the area!
One of the best products in the area!
25 april 2024
Omdöme utan inbjudan
Svar från Ginger Ray
Thanks for the review, we are glad you love our products!
Damaged item but great customer service to sort issue.
Had an issue with my order as it arrived damaged due to the protective film coming off. Spoke to Lauren on the online chat and she sorted a replacement to be sent out to me straight away and was really helpful.
24 april 2024
Omdöme utan inbjudan
Svar från Ginger Ray
Thank you very much for the positive review. We're glad we could put that right for you in time.
Incredible Service!
Ginger Ray always provide incredible product. Today I had a mishap with my delivery, but thankfully I was put through to the lovely Heidi, who was so helpful and kind! She instantly provided a replacement and refund for my delivery. Truly a wonderful service, and made a stressful situation very calm! 10000% always choose ginger ray!
18 april 2024
Omdöme utan inbjudan
Svar från Ginger Ray
Thanks for your great review, we are so glad you are happy with Heidi's service :)
Great customer services
I had a bit of a disappointment with my parcel on arrival as a few items were missing and one was faulty on the manufacturers behalf. I spoke to an adviser via the online chat and all was put right. Missing items and faulty items are swifty being resent to myself.
No with faulty with Customer services at all
16 april 2024
Omdöme utan inbjudan
Svar från Ginger Ray
Thank you for your review, we are really sorry for the issue with your order. I am glad our team were able to help!
Arrived very quickly
Arrived very quickly , solved my query too. Very helpful and love the wedding items
10 april 2024
Omdöme utan inbjudan
Svar från Ginger Ray
Thank you for your review, we are really happy that you love our wedding ranges :)
Detta är Trustpilot
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