I returned a £44.99 electric mower over 6 weeks ago. Proof of delivery to GED was provided to try to get my refund. I have emailed them 6 times and each time I am told my refund is processing. 6... Se mer
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Det här tycker kunderna
Very happy with the refurbished Bush tower fan I bought from GED recently. If I hadn't known it was re-used I'd have thought it was brand new. Good price, speedy delivery and works perfectly. I'm all... Se mer
Företaget har svarat
Purchased a Refurbished Spear & Jackson scarifier via Ebay from this company in March 2026 . Used the machine twice and a part broke so contacted GED and was given the runaround for a couple of weeks... Se mer
Företaget har svarat
GED Outlet were very helpful to get me through a tight situation of urgently needing to replace my old lawn mower. I greatly appreciate their care and response-ability to get an urgent delivery so... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Family business who have been trading for over 40 years, offering quality refurbished products. We have over 600,000 products sold on eBay alone! We offer a massive range of Audio & Video, Garden & DIY, Travel & Outdoors, Heating, Fans, Vacuums and Steam Cleaners. Great value prices with FREE UK delivery.
Kontaktuppgifter
Unit 1, Edgar Street, BL3 6EZ, Bolton, Storbritannien
- 01204 363 453
- sales@ged.co.uk
- www.ged.co.uk
3,2
Medel
269 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 72 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Absolutely incredible customer support
Absolutely incredible customer support! I’d never heard of this company so was very sceptical but they had the item I wanted - so took a chance (especially due to it being a lower price!!) I had initially had an issue but it was sorted straight away!! If you’re unsure ordering from this company….dont be!!
2 oktober 2025
Svar från GED Outlet
Thank you so much, Pamela! We’re over the moon to hear your kind words. It means a lot that you took a chance on us, and we’re so glad we could get everything sorted quickly for you. We truly appreciate your trust and support — it’s customers like you who make what we do so rewarding! 💛
Thankyou for the full refund, I accept the problem did not lie with yourselves but with the courier and also want to thank you for the quick response in getting back to me.
Ordered a hoover and paid for next day delivery and still waiting a week later. Having lots of problems with their courier Evri. Very unhappy with the service
3 oktober 2025
Svar från GED Outlet
Thank you for your feedback. We’re very sorry for the delay and the issues with the courier we weren’t aware of the delivery problem until your review. We’re glad we could issue a full refund and hope this helps make up for the inconvenience. We truly appreciate your understanding and would be grateful if you’d consider updating your review to reflect the resolution.
Box was badly damaged.
I ordered a scooter and the box it came in was damaged. It looked.like it had been open and resealed. The bottom was half open. The corners were battered. I was worried that it was going to have parts missing. From what I can I dont think it has as ive had to open to check but this was my sons Christmas present. And now it cant be wrapped up as the box was wrecked. Some of the scooter paint has been chipped off aswell not much but I think that was as it didnt have much padding inside the box so the parts had rubbed together.
1 oktober 2025
Svar från GED Outlet
We’re very sorry to hear that your scooter arrived in this condition, especially as it was meant to be a special Christmas gift. This is certainly not the experience we want for our customers. Please rest assured that we take this very seriously. You can contact our customer service team directly so we can resolve this we can find a solution to make this right? We truly appreciate your patience and understanding.
Svar från GED Outlet
Thank you for your 5-star review! We’re delighted to hear your order arrived promptly and matched the description. We appreciate your support!
The product is secondhand
The product is secondhand, and I thought it was new. Please tell the customer it's secondhand next time.
29 september 2025
Svar från GED Outlet
Thank you for your review. We’re sorry to hear there was some confusion about the product’s condition. Our items are refurbished, not secondhand, and the grade (A or B) is shown just below the price, with a further description provided in the condition notes. We always aim to make this clear so customers know exactly what to expect. We appreciate your feedback and will continue improving how we present this information.
Arrived sooner than expected and was…
Arrived sooner than expected and was just what we needed
15 september 2025
Svar från GED Outlet
Thanks so much for your great feedback! We’re glad your order arrived earlier than expected and was exactly what you needed. Enjoy your purchase!
Item as described
Item was delivered quickly, was very well packaged and item description was spot on, great value, used yesterday all good, many thanks
19 september 2025
Svar från GED Outlet
Thank you so much for taking the time to leave us a 5-star review. We’re delighted to know that you had such a positive experience, and we’ll continue working hard to make sure every interaction is just as smooth.
Svar från GED Outlet
We really appreciate your 5 review. It means a lot to our team to know that our efforts are making a difference. We’ll keep striving to give you the best possible service every time!
Kept up to date on order details
Kept up to date on order details
Little disappointed that the box had been opened & re closed with tape
However I have informed that I will keep as long as there are no issues with the Garden Vac
As of this reply I haven’t used it yet.
So 🙏
15 september 2025
Svar från GED Outlet
Thank you for the review and 5 stars! We’re so pleased you’re happy with your experience. Customers like you inspire us to keep doing what we love every day.
Second hand goods posing as new.
Second hand goods posing as new.
Very disappointed.
£157 spent and feel extremely unhappy.
Offered return, but would cost a fortune in postage.
So, putting it down to one of life's less enjoyable experiences.
I would not purchase anything again.
5 september 2025
Svar från GED Outlet
We’re sorry to hear you were disappointed. The items you purchased were A-grade refurbished products, as clearly stated in the description. They are in as-new condition, fully tested, and come with a 12-month return-to-base warranty. Packaging may be plain, damaged, or resealed, and minor cosmetic marks are standard for refurbished items, which is reflected in the discounted price.
As mentioned in our previous email, a full refund is available if you wish to return the items. We cannot offer additional discounts on already discounted products.
Kind regards,
Svar från GED Outlet
Thank you for your kind words! We’re thrilled to hear your order arrived so quickly. We really appreciate your support and hope you enjoy your purchase!
Excellent prompt service and when an…
Excellent prompt service and when an issue happened with my order, the team were quick to contact me and offered a reduction on the price is paid as a sign of good will.
2 september 2025
Svar från GED Outlet
Thank you for your kind words! We’re glad we could resolve the issue quickly and that you were happy with the outcome. Your feedback is much appreciated, and we hope you enjoy your purchase!
Kind regards,
Great Experience
Th item was exactly as described. Communication was excellent and delivery was fast. As transactions go this one was an absolute pleasure. I would have no problem recommending GED Outlet to anyone.
3 september 2025
Svar från GED Outlet
Thank you so much for your kind words and 5-star review! We’re delighted to hear that everything went smoothly — from the product to our communication and delivery. It’s always our goal to make every transaction a pleasure, and your feedback means a lot to us. We truly appreciate your recommendation and look forward to serving you again in the future.
Service and Great communication
1 september 2025
Svar från GED Outlet
Thank you for highlighting our service and communication! We’re so pleased to know you had a positive experience, and we really appreciate you taking the time to share your feedback. We look forward to helping you again soon.
Svar från GED Outlet
Thank you for your wonderful feedback! We’re glad you were happy with the price and impressed with our fast delivery. Your support means a lot to us, and we look forward to serving you again.
Ordered a vax air lift steerable pet…
Ordered a vax air lift steerable pet max ucpmshv1 upright bagless vacuum cleaner, after being 3 days late.on the delivery, o was so excited to receive it, that was until I opened the box, and it was broke, had scratches all over it and had been used. I didn't order a used 1, I thought it was a brand new 1. Not very happy as your company as said I MUST pay to return the unwanted item, it's not unwanted its broken. So now I have a hoover i can't afford. Will never use this company again
26 augusti 2025
Omdöme utan inbjudan
Sent my item back in July
Sent my item back in July.
After getting in touch today with proof of return, they refunded my payment in full.
11 juli 2025
Svar från GED Outlet
We’re sorry to hear you’re still waiting on a refund. We provided free return instructions, but we haven’t received any tracking details or proof of return, so this was the first indication that the parcel may have been sent back. We’ve also reached out to you via email to request this information. If you could kindly reply with the tracking number, we can have this looked into straight away and ensure your refund is processed without delay.
Purchase fine, delivery less so
Website fine and purchase straightforward. Delivery less so. Purchased Thursday evening. Friday morning given Evri tracking link. On Sunday the tracking link suggested item was out for delivery the day before (Saturday), but not delivered. Sunday evening the link stopped working. Tuesday early evening the doorbell went (no text/email warning), but the deliverer had already gone when we answered the door. They wouldn't have known if anyone was in, but left the item in full view of the street. There was no additional packaging so you could see what the item was (electric fan), so how long it would have stayed there if we had been out is anyone's guess. Finally, although the item looks new there was no assembly/use instructions enclosed. However the fan seems fine and works well.
8 augusti 2025
Svar från GED Outlet
Thank you for your review. We’re glad to hear you’re happy with the fan, but we’re sorry the delivery experience was frustrating. Although we use Evri for our deliveries, we do rely on them to follow instructions, provide tracking updates, and handle parcels with care.
Your feedback is important, and we’ll be passing this on to them. If you’d like the assembly/use instructions, please contact us via the website and we’ll send them to you straight away.
Kind regards,
First time order and was impressed.
First time order and was impressed.
Bought a 6 man tent - Agrade. Speedy delivery and it arrived in perfect condition, all accessories and excellently packed.
1 augusti 2025
Svar från GED Outlet
Thank you for your wonderful feedback! We’re so pleased your first order with us was a positive experience and that your tent arrived quickly, in perfect condition, and well-packed. We hope it’s the perfect base for many great adventures — here’s to happy camping and smooth tent pitching!
6 Man Tent
i ordered a 6 man tent from GED outlet which was a good find price wise, cost £32 and free delivery. however, the tent came with three tares/holes in the pole inserts and the instructions lacked detail.
7 augusti 2025
Svar från GED Outlet
Thank you for your feedback. We’re pleased you found the tent at a good price, but we’re sorry to hear it arrived with damage and that the instructions weren’t as detailed as you’d hoped.
We’d have been happy to resolve this for you if we’d been contacted directly, and we still can please get in touch via the website so we can discuss a suitable solution.
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